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Service Management Jobs in California (NOW HIRING)

BNY

Specialist, Client Service Management

Los Angeles, CA · On-site

$18.25 - $24.25/hr

We're seeking a future team member for the role of Specialist, Client Service Management to join our Wealth Management team. This role is located in Los Angeles, CA. In this role, you'll make an ...

New

A-PLUS AUTOMOTIVE

Service Manager

Reedley, CA · On-site

$40K - $100K/yr

Proven experience in a service management or leadership role, preferably in the automotive industry. * Strong understanding of automotive repair and maintenance processes. * Excellent communication ...

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Showing results 21-40

All JobsService Management JobsService Management Jobs in California

Service Management information

See California salary details

$32.6K

$69.1K

$116.9K

How much do service management jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service management in California is $69,054.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,300.00 and $79,400.00 per year, depending on experience, location, and employer.

What is service management?

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services. It focuses on designing, delivering, managing, and improving the way IT and non-IT services are provided to meet business needs. Service management involves processes like incident management, change management, and service desk support, ensuring services are reliable, efficient, and aligned with customer expectations. It is commonly associated with frameworks such as ITIL (Information Technology Infrastructure Library).

What are the key skills and qualifications needed to thrive in service management, and why are they important?

To thrive in Service Management, you need strong organizational skills, a solid understanding of IT service delivery frameworks (such as ITIL), and relevant experience in managing service operations. Familiarity with service management tools like ServiceNow, ITIL certifications, and knowledge of ticketing systems are commonly required. Excellent communication, problem-solving abilities, and customer-oriented mindset help foster collaboration and ensure high customer satisfaction. These skills are critical for maintaining efficient service delivery, resolving issues quickly, and consistently meeting business and client expectations.

What are some typical challenges faced in a service management role, and how can they be addressed?

In a Service Management role, professionals often encounter challenges like managing customer expectations, coordinating between multiple teams, and ensuring consistent service delivery. Balancing urgent incident responses with longer-term process improvements can also be demanding. To address these challenges, clear communication, strong organizational skills, and adopting IT service management frameworks like ITIL are essential. Regular collaboration with technical teams and stakeholders helps ensure alignment and continuous improvement in service quality.

What is the difference between Service Management vs Customer Support Specialist?

AspectService ManagementCustomer Support Specialist
Required CredentialsCertifications like ITIL, PMP often preferredCustomer service training, sometimes certifications like HDI or CSAT
Work EnvironmentTypically in IT, telecom, or service industries managing processesCustomer service centers, call centers, or online support
Employer & Industry UsageUsed across IT, telecom, healthcare, and service sectorsPrimarily in retail, tech, and service industries
Common Search & Comparison IntentUnderstanding process management and service deliveryAssisting customers and resolving issues

Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.

What are the most commonly searched types of Service Management jobs in California?

The most popular types of Service Management jobs in California are:

What are popular job titles related to Service Management jobs in California?

For Service Management jobs in California, the most frequently searched job titles are:

What job categories do people searching Service Management jobs in California look for?

The top searched job categories for Service Management jobs in California are:

What cities in California are hiring for Service Management jobs?

Cities in California with the most Service Management job openings:

Service Management jobs near you
Infographic showing various Service Management job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $69,054 per year, or $33.2 per hour.

Specialist, Client Service Management

BNY

Los Angeles, CA • On-site

$18.25 - $24.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

We're seeking a future team member for the role of Specialist, Client Service Management to join our Wealth Management team. This role is located in Los Angeles, CA.

In this role, you'll make an impact in the following ways:

  • Provide quality support to clients to resolve transaction and process issues on a daily basis, with the level of supervision adjusted to experience.
  • Maintain strong client relationships by researching and resolving inquiries efficiently and accurately.
  • Respond to client questions via phone, email, and other channels regarding BNY products, services, and procedures.
  • Provide basic technical assistance and support escalated client inquiries, including questions on BNY product features.
  • Research and resolve operational or client issues, route unresolved matters to the appropriate team, and provide status updates to internal partners.
  • Review daily open items to ensure timely follow-up and closure.

To be successful in this role, we're seeking the following:

  • Bachelor's degree or equivalent combination of education and work experience in a related field.
  • 0-2 years of experience in an operational area and/or client services preferred.
  • Strong client service orientation with excellent communication and interpersonal skills.
  • Proven ability to collaborate effectively with cross-functional teams.
  • Detail-oriented with strong organizational and problem-solving abilities.

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

 Here's a few of our recent awards:

  • America's Most Innovative Companies, Fortune, 2025
  • World's Most Admired Companies, Fortune 2025
  • "Most Just Companies", Just Capital and CNBC, 2025

    Our Benefits and Rewards:

    BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

    BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

    BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. 

    Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

    If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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