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Service Management Jobs in Wisconsin (NOW HIRING)

PEAK6

WI · On-site

$70 - $90/hr

Apex Fintech Solutions' Client Experience team is seeking a Service Management Analyst who is empowered to build strong, trust-based relationships with our clients, challenge the status quo, create ...

Uline

Customer Service Management Trainee

Kenosha, WI

$29 - $34/hr

Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 A new career opportunity is calling!

Uline

Customer Service Management Trainee

Kenosha, WI · On-site

$29 - $34/hr

Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 A new career opportunity is calling!

ULINE

Customer Service Management Trainee

Kenosha, WI · On-site

$29 - $34/hr

Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 A new career opportunity is calling!

ULINE

Customer Service Management Trainee

Kenosha, WI · On-site

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

ULINE

Customer Service Management Trainee

Racine, WI · On-site

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

Pearson

Senior Lead, Service Management

Madison, WI · On-site

In this highly visible and pivotal role, you will lead and run the IT service management service across the enterprise -- setting the standards, processes, and governance frameworks by which ...

New

ULINE

Customer Service Management Trainee

Kenosha, WI · On-site

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

ULINE

Customer Service Management Trainee

Racine, WI · On-site

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

Socket.dev

Automotive Service Manager

Delavan, WI · On-site

$108 - $132/hr

Prior automotive service management, service advising, or related dealership experience preferred * Strong customer service and communication skills * Proficient computer skills, including service ...

New

Burtness Chevrolet

Service Manager

Whitewater, WI · On-site

Previous automotive service management or leadership experience preferred * Strong leadership, communication, and organizational skills * Ability to motivate and develop employees * Excellent ...

Burtness Chevrolet

Service Manager

Whitewater, WI · On-site

$60 - $80/hr

Previous automotive service management or leadership experience preferred * Strong leadership, communication, and organizational skills * Ability to motivate and develop employees * Excellent ...

Kunes Auto

Automotive Service Manager

Delavan, WI · On-site

Prior automotive service management, service advising, or related dealership experience preferred * Strong customer service and communication skills * Proficient computer skills, including service ...

Delavan Holdings

Automotive Service Manager

Delavan, WI · On-site

$120K/yr

Prior automotive service management, service advising, or related dealership experience preferred * Strong customer service and communication skills * Proficient computer skills, including service ...

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Showing results 1-20

All JobsService Management JobsService Management Jobs in Wisconsin

Service Management information

See Wisconsin salary details

$33.3K

$70.6K

$119.6K

How much do service management jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service management in Wisconsin is $70,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $81,300.00 per year, depending on experience, location, and employer.

What is service management?

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services. It focuses on designing, delivering, managing, and improving the way IT and non-IT services are provided to meet business needs. Service management involves processes like incident management, change management, and service desk support, ensuring services are reliable, efficient, and aligned with customer expectations. It is commonly associated with frameworks such as ITIL (Information Technology Infrastructure Library).

What are the key skills and qualifications needed to thrive in service management, and why are they important?

To thrive in Service Management, you need strong organizational skills, a solid understanding of IT service delivery frameworks (such as ITIL), and relevant experience in managing service operations. Familiarity with service management tools like ServiceNow, ITIL certifications, and knowledge of ticketing systems are commonly required. Excellent communication, problem-solving abilities, and customer-oriented mindset help foster collaboration and ensure high customer satisfaction. These skills are critical for maintaining efficient service delivery, resolving issues quickly, and consistently meeting business and client expectations.

What are some typical challenges faced in a service management role, and how can they be addressed?

In a Service Management role, professionals often encounter challenges like managing customer expectations, coordinating between multiple teams, and ensuring consistent service delivery. Balancing urgent incident responses with longer-term process improvements can also be demanding. To address these challenges, clear communication, strong organizational skills, and adopting IT service management frameworks like ITIL are essential. Regular collaboration with technical teams and stakeholders helps ensure alignment and continuous improvement in service quality.

What is the difference between Service Management vs Customer Support Specialist?

AspectService ManagementCustomer Support Specialist
Required CredentialsCertifications like ITIL, PMP often preferredCustomer service training, sometimes certifications like HDI or CSAT
Work EnvironmentTypically in IT, telecom, or service industries managing processesCustomer service centers, call centers, or online support
Employer & Industry UsageUsed across IT, telecom, healthcare, and service sectorsPrimarily in retail, tech, and service industries
Common Search & Comparison IntentUnderstanding process management and service deliveryAssisting customers and resolving issues

Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.

Do you need a degree to be a service management?

A degree is not strictly required to work in service management, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant skills such as communication, problem-solving, and familiarity with service management tools like ITIL can be important, and certifications may enhance job prospects.

What skills do you need to be a service management?

Service management professionals need strong communication, problem-solving, and organizational skills to coordinate and improve service delivery. Knowledge of ITIL frameworks, customer service, and proficiency with management tools are also important for success in this role.

What are popular job titles related to Service Management jobs in Wisconsin?

For Service Management jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Service Management jobs in Wisconsin look for?

The top searched job categories for Service Management jobs in Wisconsin are:

Service Management jobs near you
Infographic showing various Service Management job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $70,625 per year, or $34 per hour.

Service Management Analyst

PEAK6

WI • On-site

$70 - $90/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

About This Role

Be part of a fast-paced team focused on enhancing relationships and building customer loyalty. Apex Fintech Solutions' Client Experience team is seeking a Service Management Analyst who is empowered to build strong, trust-based relationships with our clients, challenge the status quo, create innovative solutions to traditional problems, help us streamline and automate manual processes, and act as a change agent for the firm. The Analyst will learn the financial industry while providing high-quality services to Brokerage firms, Registered Investment Advisors, and End Investors.

Key Responsibilities
  • Serve as the primary point of contact for clients.
  • Manage partner firm and end investor escalations, ensuring timely and effective resolution.
  • Support inquiries related to Operations, collaborating with internal teams to address customer queries and resolve issues.
  • Create and maintain system documentation to ensure clarity and consistency in processes.
  • Strictly adhere to established procedures and security controls to safeguard customer information and assets.
  • Maintain ownership of key supervisory checklists, ensuring adherence to compliance requirements and operational standards.
  • Support business process improvement initiatives and ad hoc projects.
Education and/or Experience
  • Bachelor’s degree in business, finance, or a related field or equivalent work experience.
  • 3+ years of experience in client services, relationship management, or a similar role within the financial services industry.
  • FINRA Series 7 License required (or willingness to obtain within 90 days of hire).
Required Skills/Abilities
  • Must be a self-starter, flexible, innovative, and adaptive.
  • Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization.
  • Ability to work both collaboratively and independently; capability to navigate a complex organization.
  • Advanced analytical skills.
  • Excellent project management and organizational skills and capability to handle multiple projects at one time.
  • Proficiency in Microsoft 365.
Rewards
  • Healthcare benefits (medical, dental and vision, EAP).
  • Competitive PTO.
  • 401(k) match.
  • Parental leave.
  • HSA contribution match.
  • Paid subscription to the Calm app.
  • Generous external learning and tuition reimbursement benefits.
  • Hybrid work schedule with flexibility to work from home or one of our primary offices.
EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

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