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Service Management Jobs in Wisconsin (NOW HIRING)

Uline

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Bachelor's degree. * 3+ years of customer service management experience. * Demonstrated ability to effectively coach and develop a high-performing team. Benefits * Complete health insurance coverage ...

ULINE

Customer Service Department Manager

Kenosha, WI

$85K - $100K/yr

Bachelor's degree. * 3+ years of customer service management experience. * Demonstrated ability to effectively coach and develop a high-performing team. Benefits * Complete health insurance coverage ...

Hirebridge

WI · On-site

$90 - $120/hr

While the Helpdesk may report through a separate management structure, the SDM owns service quality, escalation management, performance maturity, and alignment with organizational needs. Over time, ...

Bergstrom Auto

WI · On-site

$70 - $80/hr

Schedule and manage service appointments, ensuring timely and efficient service delivery. * Communication: Keep guests informed about the status of their vehicle service, including any additional ...

Taher, Inc.

Food Service Driver

Franksville, WI · On-site

$15.25 - $21/hr

Taher, Inc. is a family owned and operated, chef-driven, food service management company providing K-12 school lunch management, campus dining, senior dining, corporate dining and catering, , and ...

Taher, Inc.

Food Service Driver

Shawano, WI · On-site

$14.50 - $20/hr

Taher, Inc. is a family owned and operated, chef-driven, food service management company providing K-12 school lunch management, campus dining, senior dining, corporate dining and catering, , and ...

Taher, Inc.

Food Service Worker

Beaver Dam, WI · On-site

$14.75 - $18/hr

Taher, Inc. is a family-owned and operated, chef-driven, food service management company specializing in K-12 school lunch management in our growing nationwide footprint. Taher, Inc. maintains a ...

Taher, Inc.

Food Service Worker

Shawano, WI · On-site

$14.25 - $17.25/hr

Taher, Inc. is a family-owned and operated, chef-driven, food service management company specializing in K-12 school lunch management in our growing nationwide footprint. Taher, Inc. maintains a ...

Taher, Inc.

Food Service Worker

Rhinelander, WI · On-site

$14.75 - $17.75/hr

Taher, Inc. is a family-owned and operated, chef-driven, food service management company specializing in K-12 school lunch management in our growing nationwide footprint. Taher, Inc. maintains a ...

Taher, Inc.

Food Service Worker

Lodi, WI · On-site

$15 - $18.25/hr

Taher, Inc. is a family-owned and operated, chef-driven, food service management company specializing in K-12 school lunch management in our growing nationwide footprint. Taher, Inc. maintains a ...

Taher, Inc.

Food Service Sub

Oconto, WI · On-site

$13 - $17/hr

Taher, Inc. is a family-owned and operated, chef-driven, food service management company specializing in K-12 school lunch management in our growing nationwide footprint. Taher, Inc. maintains a ...

Taher, Inc.

Food Service Worker

WI · On-site

$16 - $19.25/hr

Taher, Inc. is a family-owned and operated, chef-driven, food service management company specializing in K-12 school lunch management in our growing nationwide footprint. Taher, Inc. maintains a ...

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Showing results 41-60

All JobsService Management JobsService Management Jobs in Wisconsin

Service Management information

See Wisconsin salary details

$33.3K

$70.6K

$119.6K

How much do service management jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service management in Wisconsin is $70,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $81,300.00 per year, depending on experience, location, and employer.

What is service management?

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services. It focuses on designing, delivering, managing, and improving the way IT and non-IT services are provided to meet business needs. Service management involves processes like incident management, change management, and service desk support, ensuring services are reliable, efficient, and aligned with customer expectations. It is commonly associated with frameworks such as ITIL (Information Technology Infrastructure Library).

What are the key skills and qualifications needed to thrive in service management, and why are they important?

To thrive in Service Management, you need strong organizational skills, a solid understanding of IT service delivery frameworks (such as ITIL), and relevant experience in managing service operations. Familiarity with service management tools like ServiceNow, ITIL certifications, and knowledge of ticketing systems are commonly required. Excellent communication, problem-solving abilities, and customer-oriented mindset help foster collaboration and ensure high customer satisfaction. These skills are critical for maintaining efficient service delivery, resolving issues quickly, and consistently meeting business and client expectations.

What are some typical challenges faced in a service management role, and how can they be addressed?

In a Service Management role, professionals often encounter challenges like managing customer expectations, coordinating between multiple teams, and ensuring consistent service delivery. Balancing urgent incident responses with longer-term process improvements can also be demanding. To address these challenges, clear communication, strong organizational skills, and adopting IT service management frameworks like ITIL are essential. Regular collaboration with technical teams and stakeholders helps ensure alignment and continuous improvement in service quality.

What is the difference between Service Management vs Customer Support Specialist?

AspectService ManagementCustomer Support Specialist
Required CredentialsCertifications like ITIL, PMP often preferredCustomer service training, sometimes certifications like HDI or CSAT
Work EnvironmentTypically in IT, telecom, or service industries managing processesCustomer service centers, call centers, or online support
Employer & Industry UsageUsed across IT, telecom, healthcare, and service sectorsPrimarily in retail, tech, and service industries
Common Search & Comparison IntentUnderstanding process management and service deliveryAssisting customers and resolving issues

Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.

Do you need a degree to be a service management?

A degree is not strictly required to work in service management, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant skills such as communication, problem-solving, and familiarity with service management tools like ITIL can be important, and certifications may enhance job prospects.

What skills do you need to be a service management?

Service management professionals need strong communication, problem-solving, and organizational skills to coordinate and improve service delivery. Knowledge of ITIL frameworks, customer service, and proficiency with management tools are also important for success in this role.

What are popular job titles related to Service Management jobs in Wisconsin?

For Service Management jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Service Management jobs in Wisconsin look for?

The top searched job categories for Service Management jobs in Wisconsin are:

Service Management jobs near you
Infographic showing various Service Management job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $70,625 per year, or $34 per hour.

Customer Service Department Manager

Uline

Kenosha, WI • On-site

$85K - $100K/yr

Full-time

Medical, Retirement, PTO

Re-posted 29 days ago

Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 114 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 13,214 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 84%

    84% say they get enough training

    say they get enough training

Featured by Uline, based on 114 Breakroom Quiz responses from their frontline employees

Job description

Customer Service Department Manager

Pay from $85,000 to $100,000 per year

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.

  • Manage the daily activities of various Customer Service departments.

  • Evaluate team procedures and identify areas for improvement.

  • Review performance reports and suggest ways to increase efficiency.

  • Resolve escalated customer issues promptly.

Minimum Requirements

  • Bachelor’s degree.

  • 3+ years of customer service management experience.

  • Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Café featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-AP3

#LI-IL001

(#IN-KNMANC)

#ZR-ILCS

Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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