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Service Management Jobs in Wisconsin (NOW HIRING)

Cintas Corporation

Service Manager

Madison, WI · On-site

$70 - $90/hr

Cintasis seeking a Service Manager to directly manage our customer facing Service team ... Responsibilitiesinclude hiring and performance management; managing the overall performance of a ...

Dahl Automotive

Service Manager

Rhinelander, WI · On-site

Previous automotive service management experience * Leadership experience * Excellent communication and organizational skills * Strong focus and commitment to customer service and satisfaction

Dahl Automotive

Service Manager

Rhinelander, WI · On-site

Previous automotive service management experience * Leadership experience * Excellent communication and organizational skills * Strong focus and commitment to customer service and satisfaction

Lamoille County Mental Health Service Inc

WI · On-site

$54 - $66/hr

Bachelor's degree with at least 5 years' experience in emergency service management*Preferred:* Master's degree and at least 2 years' experience in emergency service management**License ...

New

Crete United

WI · On-site

$120 - $130/hr

You'll play a key role in workflow scheduling, team development, and client relationship management-delivering best-in-class service to our commercial and industrial customers. What You'll Do

New

Uniregistry Corp.

WI · On-site

$90 - $120/hr

Minimum 5+ years' experience in Service Management, Service Delivery or client-facing IT operations role. * Good understanding of ITIL Service Management principles and frameworks. * Demonstrated ...

Posted today

PerkinElmer

WI · On-site

$80 - $110/hr

Leadership & Team Management * Lead, mentor, and develop a team of field service technicians to meet performance objectives. * Foster a culture of continuous improvement, high performance, and ...

Uline

Customer Service Department Manager

Kenosha, WI

$85K - $100K/yr

Bachelor's degree. * 3+ years of customer service management experience. * Demonstrated ability to effectively coach and develop a high-performing team. Benefits * Complete health insurance coverage ...

ULINE

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Bachelor's degree. * 3+ years of customer service management experience. * Demonstrated ability to effectively coach and develop a high-performing team. Benefits * Complete health insurance coverage ...

ULINE

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Bachelor's degree. * 3+ years of customer service management experience. * Demonstrated ability to effectively coach and develop a high-performing team. Benefits * Complete health insurance coverage ...

ULINE

Customer Service Department Manager

Racine, WI · On-site

$85K - $100K/yr

Bachelor's degree. * 3+ years of customer service management experience. * Demonstrated ability to effectively coach and develop a high-performing team. Benefits * Complete health insurance coverage ...

ULINE

Customer Service Department Manager

Racine, WI · On-site

$85K - $100K/yr

Bachelor's degree. * 3+ years of customer service management experience. * Demonstrated ability to effectively coach and develop a high-performing team. Benefits * Complete health insurance coverage ...

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Showing results 21-40

All JobsService Management JobsService Management Jobs in Wisconsin

Service Management information

See Wisconsin salary details

$33.3K

$70.6K

$119.6K

How much do service management jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service management in Wisconsin is $70,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $81,300.00 per year, depending on experience, location, and employer.

What is service management?

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services. It focuses on designing, delivering, managing, and improving the way IT and non-IT services are provided to meet business needs. Service management involves processes like incident management, change management, and service desk support, ensuring services are reliable, efficient, and aligned with customer expectations. It is commonly associated with frameworks such as ITIL (Information Technology Infrastructure Library).

What are the key skills and qualifications needed to thrive in service management, and why are they important?

To thrive in Service Management, you need strong organizational skills, a solid understanding of IT service delivery frameworks (such as ITIL), and relevant experience in managing service operations. Familiarity with service management tools like ServiceNow, ITIL certifications, and knowledge of ticketing systems are commonly required. Excellent communication, problem-solving abilities, and customer-oriented mindset help foster collaboration and ensure high customer satisfaction. These skills are critical for maintaining efficient service delivery, resolving issues quickly, and consistently meeting business and client expectations.

What are some typical challenges faced in a service management role, and how can they be addressed?

In a Service Management role, professionals often encounter challenges like managing customer expectations, coordinating between multiple teams, and ensuring consistent service delivery. Balancing urgent incident responses with longer-term process improvements can also be demanding. To address these challenges, clear communication, strong organizational skills, and adopting IT service management frameworks like ITIL are essential. Regular collaboration with technical teams and stakeholders helps ensure alignment and continuous improvement in service quality.

What is the difference between Service Management vs Customer Support Specialist?

AspectService ManagementCustomer Support Specialist
Required CredentialsCertifications like ITIL, PMP often preferredCustomer service training, sometimes certifications like HDI or CSAT
Work EnvironmentTypically in IT, telecom, or service industries managing processesCustomer service centers, call centers, or online support
Employer & Industry UsageUsed across IT, telecom, healthcare, and service sectorsPrimarily in retail, tech, and service industries
Common Search & Comparison IntentUnderstanding process management and service deliveryAssisting customers and resolving issues

Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.

Do you need a degree to be a service management?

A degree is not strictly required to work in service management, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant skills such as communication, problem-solving, and familiarity with service management tools like ITIL can be important, and certifications may enhance job prospects.

What skills do you need to be a service management?

Service management professionals need strong communication, problem-solving, and organizational skills to coordinate and improve service delivery. Knowledge of ITIL frameworks, customer service, and proficiency with management tools are also important for success in this role.

What are popular job titles related to Service Management jobs in Wisconsin?

For Service Management jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Service Management jobs in Wisconsin look for?

The top searched job categories for Service Management jobs in Wisconsin are:

Service Management jobs near you
Infographic showing various Service Management job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $70,625 per year, or $34 per hour.

Automotive Service Manager - GM

Napleton Chevrolet Buick GMC Beaver Dam

Beaver Dam, WI • On-site

$100 - $150/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Pay: $100,000.00 - $150,000.00 per year

Job description:

Overview

The Automotive Service Manager plays a crucial role in overseeing the daily operations of the service department within an automotive facility. This position is responsible for ensuring high-quality service delivery, managing a team of technicians, and maintaining customer satisfaction. The ideal candidate will possess a strong background in automotive repair and service management, with the ability to lead and motivate a team while driving sales and operational efficiency.

Duties
  • Supervise and coordinate the activities of service technicians to ensure timely and efficient completion of repairs and maintenance.
  • Oversee the scheduling of service appointments and manage workflow within the service department.
  • Conduct regular inspections of vehicles to assess repair needs and provide accurate diagnostics.
  • Ensure compliance with safety standards and maintain a clean, organized work environment.
  • Train and mentor service technicians on best practices in automotive repair and customer service.
  • Handle customer inquiries, complaints, and feedback to enhance overall satisfaction.
  • Implement upselling strategies for additional services, parts, or repairs to maximize revenue.
  • Maintain accurate records of services performed, parts used, and inventory levels.
Skills
  • Proficient in diesel engine repair, oil change procedures, automotive diagnostics, brake repair, and auto body repair.
  • Strong experience in auto service management with a proven track record of leading teams effectively.
  • Excellent upselling skills with the ability to identify customer needs and recommend appropriate services.
  • Solid understanding of automotive sales processes and customer relationship management.
  • Strong communication skills to interact effectively with customers and team members.
  • Ability to troubleshoot mechanical issues efficiently while maintaining high-quality standards.

This role is ideal for individuals who are passionate about the automotive industry and have a desire to lead a team towards achieving excellence in service delivery.

Job Type: Full-time

Benefits:
  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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