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Service Management Jobs in Georgia (NOW HIRING)

Pro-Tech Services- Plumbing, Heating, & Air

Be Seen First

Plumbing Service Manager

Macon, GA · On-site

$80K - $90K/yr

... management, purchasing, truck stock, and material control Partner with dispatch and customer service teams to maximize scheduling efficiency and revenue opportunities Drive departmental KPIs ...

FanDuel

Service Manager

Atlanta, GA · On-site

Deliver day-to-day management activities of your assigned service, including oversight of tickets, coordinating escalations, and supporting operational processes. * Contribute to the development and ...

ProTech Plumbing

Plumbing Service Manager

Macon, GA · On-site

$80K - $90K/yr

Oversee service warehouse operations including inventory management, purchasing, truck stock, and material control * Partner with dispatch and customer service teams to maximize scheduling efficiency ...

ProTech Plumbing

Plumbing Service Manager

Byron, GA · On-site

$80K - $90K/yr

Oversee service warehouse operations including inventory management, purchasing, truck stock, and material control * Partner with dispatch and customer service teams to maximize scheduling efficiency ...

HSBC Global Services Limited

Relationship Service Manager - Analyst role is part of Client Relationship Servicing within CIB Banking within CIB COO. CIB COO is a globally aligned function supporting GBM/CMB wide businesses and ...

New

BUDDY OP I LLC

Service Manager

Decatur, GA · On-site

$160K - $220K/yr

Minimum 10 years progressive experience in a service management role within automotive repair, maintenance, or a related industry. * Proven knowledge of preventive and line maintenance procedures.

BUDDY OP I LLC

Service Manager

Decatur, GA · On-site

$160K - $220K/yr

Minimum 10 years progressive experience in a service management role within automotive repair, maintenance, or a related industry. * Proven knowledge of preventive and line maintenance procedures.

asburyauto

Service Manager

Atlanta, GA

Other duties to be determined by management * Strong customer service skills are a must * Must be able to manage a team, motivate and develop * Experience with CDK or other automotive software ...

Kellwell

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Food Service Manager

Nahunta, GA · On-site

$17/hr

Company Description Kellwell Food Management, a Correctional Food Service Provider is now hiring a Food Service Manager at the Brantley County Jail located in Nahunta, GA, This is a Full-Time ...

asburyauto

Service Manager

Atlanta, GA

Other duties to be determined by management * Strong customer service skills are a must * Must be able to manage a team, motivate and develop * Experience with CDK or other automotive software ...

Heidelberg

Service Manager

Acworth, GA

$125K - $135K/yr

Financial & Administrative Management * Track and report on key performance indicators (KPIs) related to service delivery, technician performance, and financial outcomes. * Develop and manage service ...

Heidelberg

Service Manager

Woodstock, GA

$125K - $135K/yr

Financial & Administrative Management * Track and report on key performance indicators (KPIs) related to service delivery, technician performance, and financial outcomes. * Develop and manage service ...

Heidelberg

Service Manager

Kennesaw, GA

$125K - $135K/yr

Financial & Administrative Management * Track and report on key performance indicators (KPIs) related to service delivery, technician performance, and financial outcomes. * Develop and manage service ...

Heidelberg

Service Manager

Alpharetta, GA

$125K - $135K/yr

Financial & Administrative Management * Track and report on key performance indicators (KPIs) related to service delivery, technician performance, and financial outcomes. * Develop and manage service ...

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All JobsService Management JobsService Management Jobs in Georgia

Service Management information

See Georgia salary details

$27.9K

$59.1K

$100.1K

How much do service management jobs pay per year?

As of Jul 28, 2026, the average yearly pay for service management in Georgia is $59,082.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $68,000.00 per year, depending on experience, location, and employer.

What do you do as a service manager?

A service manager oversees the delivery of services to customers, ensuring quality, efficiency, and customer satisfaction. They coordinate teams, manage service processes, handle client issues, and often use tools like service management software to monitor performance and improve operations.

What are some typical challenges faced in a Service Management role, and how can they be addressed?

In a Service Management role, professionals often encounter challenges like managing customer expectations, coordinating between multiple teams, and ensuring consistent service delivery. Balancing urgent incident responses with longer-term process improvements can also be demanding. To address these challenges, clear communication, strong organizational skills, and adopting IT service management frameworks like ITIL are essential. Regular collaboration with technical teams and stakeholders helps ensure alignment and continuous improvement in service quality.

How can I make 2000 a week working from home?

Service management roles can offer remote work opportunities that, with experience and specialized skills, potentially pay $2,000 or more weekly. Achieving this income may require advanced certifications, managing multiple clients, or working in high-demand industries such as IT or consulting, often involving flexible schedules and strong organizational skills.

What is the difference between Service Management vs Customer Support Specialist?

AspectService ManagementCustomer Support Specialist
Required CredentialsCertifications like ITIL, PMP often preferredCustomer service training, sometimes certifications like HDI or CSAT
Work EnvironmentTypically in IT, telecom, or service industries managing processesCustomer service centers, call centers, or online support
Employer & Industry UsageUsed across IT, telecom, healthcare, and service sectorsPrimarily in retail, tech, and service industries
Common Search & Comparison IntentUnderstanding process management and service deliveryAssisting customers and resolving issues

Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.

What are the key skills and qualifications needed to thrive in Service Management, and why are they important?

To thrive in Service Management, you need strong organizational skills, a solid understanding of IT service delivery frameworks (such as ITIL), and relevant experience in managing service operations. Familiarity with service management tools like ServiceNow, ITIL certifications, and knowledge of ticketing systems are commonly required. Excellent communication, problem-solving abilities, and customer-oriented mindset help foster collaboration and ensure high customer satisfaction. These skills are critical for maintaining efficient service delivery, resolving issues quickly, and consistently meeting business and client expectations.

What jobs make $3,000 a month without a degree?

In service management, roles such as customer service managers, facilities coordinators, or retail supervisors can earn around $3,000 monthly without a degree, especially with experience and strong organizational skills. Many of these jobs require on-the-job training, good communication, and leadership abilities, and some may offer advancement opportunities to higher-paying positions.

What is service management?

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services. It focuses on designing, delivering, managing, and improving the way IT and non-IT services are provided to meet business needs. Service management involves processes like incident management, change management, and service desk support, ensuring services are reliable, efficient, and aligned with customer expectations. It is commonly associated with frameworks such as ITIL (Information Technology Infrastructure Library).

What is a service management job?

A service management job involves overseeing and coordinating the delivery of services to ensure customer satisfaction and operational efficiency. It typically requires skills in process improvement, communication, and knowledge of service management frameworks like ITIL or ITSM tools. These roles can include service managers, coordinators, or analysts working in various industries such as IT, healthcare, or customer support.
What are the most commonly searched types of Service Management jobs in Georgia? The most popular types of Service Management jobs in Georgia are:
What are popular job titles related to Service Management jobs in Georgia? For Service Management jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Service Management jobs in Georgia look for? The top searched job categories for Service Management jobs in Georgia are:
What cities in Georgia are hiring for Service Management jobs? Cities in Georgia with the most Service Management job openings:
Service Management jobs near you
Infographic showing various Service Management job openings in Georgia as of July 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $59,082 per year, or $28.4 per hour.
IT Project Manager-Service Management Lead

IT Project Manager-Service Management Lead

MSM Technology

Atlanta, GA • On-site

$94K - $112K/yr

Full-time

Posted 9 days ago

Job description

Job Summary:
MSM Technology is seeking an IT Project Manager-Service Management Lead to ensure overall performance and customer satisfaction. The role involves overseeing IT support services, managing service processes, and collaborating with various teams to ensure effective execution of IT services.
Responsibilities:
• Responsible for overall performance and ensuring the team meets all contractual requirements, deliverable deadlines, and SLAs with high customer satisfaction
• Serves as the primary liaison to the customer
• Oversees IT support service (and related ITIL) processes to make sure they are being effectively executed
• Leads continual improvement of processes and manages the lifecycle of services
• Provides oversight and guidance for the implementation of service processes, procedures, work instructions, and associated tools
• Oversees knowledge management, training and education programs
• Aligns service processes and activities to the ISO 20000 Information Technology – Service Management standard
• Assigns a named technical representative for each service processes
• Collaborates with service managers and functional leaders including engineering, operations, and service desk, as well as other contractors and service providers to enable seamless service execution across the service area
• Supervises the day-to-day operations of the help desk
• Provides support to end users on a variety of IT issues
• Identifies, researches, and resolves complex technical problems
• Creates and manages escalation procedures and ensures service levels are maintained
• Documents, tracks, and monitors problems to ensure resolution in a timely manner
• Other duties as assigned
Qualifications:
Required:
• 10+ years of experience managing IT Support Services with scope and complexity.
• Demonstrated experience working closely with IT managers, Business Process Partners and end users to establish processes and service level objectives consistent with defined service level expectations.
• Demonstrated experience managing teams of IT professionals supporting a large AO with a highly mobile workforce.
• Familiarity with Federal IT security requirements.
• Bachelor’s degree in a relevant field or equivalent experience
• ITIL v3 Expert or ITIL v4 Managing Professional certification
• Certified TBM Executive (CTBME)
Company:
MSM Technology is an IT company that offers information technology, telecommunication, and project management services and solutions. Founded in 2004, the company is headquartered in Quantico, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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