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Manager Service Management Jobs in Georgia (NOW HIRING)

Heidelberg

Service Manager

Acworth, GA

$125K - $135K/yr

Financial & Administrative Management * Track and report on key performance indicators (KPIs) related to service delivery, technician performance, and financial outcomes. * Develop and manage service ...

Heidelberg

Service Manager

Woodstock, GA

$125K - $135K/yr

Financial & Administrative Management * Track and report on key performance indicators (KPIs) related to service delivery, technician performance, and financial outcomes. * Develop and manage service ...

Heidelberg

Service Manager

Kennesaw, GA

$125K - $135K/yr

Financial & Administrative Management * Track and report on key performance indicators (KPIs) related to service delivery, technician performance, and financial outcomes. * Develop and manage service ...

Heidelberg

Service Manager

Atlanta, GA

$125K - $135K/yr

Financial & Administrative Management * Track and report on key performance indicators (KPIs) related to service delivery, technician performance, and financial outcomes. * Develop and manage service ...

Heidelberg

Service Manager

Alpharetta, GA

$125K - $135K/yr

Financial & Administrative Management * Track and report on key performance indicators (KPIs) related to service delivery, technician performance, and financial outcomes. * Develop and manage service ...

Heidelberger Druckmaschinen AG

Service Manager

Kennesaw, GA · On-site

$125K - $135K/yr

Financial & Administrative Management * Track and report on key performance indicators (KPIs) related to service delivery, technician performance, and financial outcomes. * Develop and manage service ...

Terminix

Mgr Service Residential

College Park, GA

Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery ...

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All JobsService Management JobsManager Service Management JobsManager Service Management Jobs in Georgia

Manager Service Management information

See Georgia salary details

$27.9K

$62.8K

$104.9K

How much do manager service management jobs pay per year?

As of Jul 27, 2026, the average yearly pay for manager service management in Georgia is $62,845.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,700.00 and $71,400.00 per year, depending on experience, location, and employer.
Manager Service Management jobs near you
Infographic showing various Manager Service Management job openings in Georgia as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Temporary. Highlights an 98% In-person, and 2% Hybrid job distribution, with an average salary of $62,845 per year, or $30.2 per hour.
IT Project Manager-Service Management Lead

IT Project Manager-Service Management Lead

MSM Technology

Atlanta, GA • On-site

$94K - $112K/yr

Full-time

Posted 9 days ago

Job description

Job Summary:
MSM Technology is seeking an IT Project Manager-Service Management Lead to ensure overall performance and customer satisfaction. The role involves overseeing IT support services, managing service processes, and collaborating with various teams to ensure effective execution of IT services.
Responsibilities:
• Responsible for overall performance and ensuring the team meets all contractual requirements, deliverable deadlines, and SLAs with high customer satisfaction
• Serves as the primary liaison to the customer
• Oversees IT support service (and related ITIL) processes to make sure they are being effectively executed
• Leads continual improvement of processes and manages the lifecycle of services
• Provides oversight and guidance for the implementation of service processes, procedures, work instructions, and associated tools
• Oversees knowledge management, training and education programs
• Aligns service processes and activities to the ISO 20000 Information Technology – Service Management standard
• Assigns a named technical representative for each service processes
• Collaborates with service managers and functional leaders including engineering, operations, and service desk, as well as other contractors and service providers to enable seamless service execution across the service area
• Supervises the day-to-day operations of the help desk
• Provides support to end users on a variety of IT issues
• Identifies, researches, and resolves complex technical problems
• Creates and manages escalation procedures and ensures service levels are maintained
• Documents, tracks, and monitors problems to ensure resolution in a timely manner
• Other duties as assigned
Qualifications:
Required:
• 10+ years of experience managing IT Support Services with scope and complexity.
• Demonstrated experience working closely with IT managers, Business Process Partners and end users to establish processes and service level objectives consistent with defined service level expectations.
• Demonstrated experience managing teams of IT professionals supporting a large AO with a highly mobile workforce.
• Familiarity with Federal IT security requirements.
• Bachelor’s degree in a relevant field or equivalent experience
• ITIL v3 Expert or ITIL v4 Managing Professional certification
• Certified TBM Executive (CTBME)
Company:
MSM Technology is an IT company that offers information technology, telecommunication, and project management services and solutions. Founded in 2004, the company is headquartered in Quantico, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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