ZipRecruiter

Log In

1

Service Management Jobs in Illinois (NOW HIRING)

Rohrman Automotive Group

$2.0K/wk

Requirements Benefits * 3-5+ years of automotive service management experience (Service Manager, Assistant Service Manager, or Fixed Ops leadership). * Proven ability to drive profitability and ...

Urbana Autopark

Automotive Service Manager

Urbana, IL

$120K - $170K/yr

Automotive Service Management experience in a high -volume dealership * Ability to set and achieve targeted goals * Ability to attract, develop, and retain talent. * Experience and desire to work ...

Urbana Autopark

Automotive Service Manager

Urbana, IL

$120K - $170K/yr

Automotive Service Management experience in a high -volume dealership * Ability to set and achieve targeted goals * Ability to attract, develop, and retain talent. * Experience and desire to work ...

Urbana Autopark

Automotive Service Manager

Urbana, IL · On-site

$120K - $170K/yr

Automotive Service Management experience in a high -volume dealership * Ability to set and achieve targeted goals * Ability to attract, develop, and retain talent. * Experience and desire to work ...

previous pagenext page

Showing results 21-40

All JobsService Management JobsService Management Jobs in Illinois

Service Management information

See Illinois salary details

$32K

$67.8K

$114.8K

How much do service management jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service management in Illinois is $67,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $78,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced in a service management role, and how can they be addressed?

In a Service Management role, professionals often encounter challenges like managing customer expectations, coordinating between multiple teams, and ensuring consistent service delivery. Balancing urgent incident responses with longer-term process improvements can also be demanding. To address these challenges, clear communication, strong organizational skills, and adopting IT service management frameworks like ITIL are essential. Regular collaboration with technical teams and stakeholders helps ensure alignment and continuous improvement in service quality.

What is the difference between Service Management vs Customer Support Specialist?

AspectService ManagementCustomer Support Specialist
Required CredentialsCertifications like ITIL, PMP often preferredCustomer service training, sometimes certifications like HDI or CSAT
Work EnvironmentTypically in IT, telecom, or service industries managing processesCustomer service centers, call centers, or online support
Employer & Industry UsageUsed across IT, telecom, healthcare, and service sectorsPrimarily in retail, tech, and service industries
Common Search & Comparison IntentUnderstanding process management and service deliveryAssisting customers and resolving issues

Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.

What are the key skills and qualifications needed to thrive in service management, and why are they important?

To thrive in Service Management, you need strong organizational skills, a solid understanding of IT service delivery frameworks (such as ITIL), and relevant experience in managing service operations. Familiarity with service management tools like ServiceNow, ITIL certifications, and knowledge of ticketing systems are commonly required. Excellent communication, problem-solving abilities, and customer-oriented mindset help foster collaboration and ensure high customer satisfaction. These skills are critical for maintaining efficient service delivery, resolving issues quickly, and consistently meeting business and client expectations.

What is service management?

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services. It focuses on designing, delivering, managing, and improving the way IT and non-IT services are provided to meet business needs. Service management involves processes like incident management, change management, and service desk support, ensuring services are reliable, efficient, and aligned with customer expectations. It is commonly associated with frameworks such as ITIL (Information Technology Infrastructure Library).

What are the most commonly searched types of Service Management jobs in Illinois?

The most popular types of Service Management jobs in Illinois are:

What are popular job titles related to Service Management jobs in Illinois?

For Service Management jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Service Management jobs in Illinois look for?

The top searched job categories for Service Management jobs in Illinois are:

Service Management jobs near you
Infographic showing various Service Management job openings in Illinois as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $67,803 per year, or $32.6 per hour.

SERVICE MANAGER

Courtesy Ford, Inc

Danville, IL • On-site

Full-time

Re-posted 2 days ago

Job description

Service Manager Position
Courtesy Ford, Danville Illinois
Currently, our dealership in Danville, IL is looking for an experienced Service Manager. If you are passionate about leading a high-performing team, delivering exceptional customer service, and driving results, we want to talk to you. This is an exciting opportunity to lead a Service department, represent the most respected brand in the industry, and maximize your earning potential.
Summary:
  • Manages an efficient and profitable service department through productive staffing, customer retention, and cost controls.
  • Ensures all service objectives are met and all service records are maintained.
  • Manages the daily inventory of technicians' time to ensure it is consistently sold to service customers.

Responsibilities:
  • Oversee all service department operations, ensuring high-quality work and customer satisfaction.
  • Manage, train, and motivate a team of service technicians and advisors.
  • Develop and implement strategies to achieve departmental goals for revenue and efficiency.
  • Maintain a robust customer service system that guarantees prompt and personalized assistance.
  • Handle customer complaints and resolve issues effectively.
  • Manage the department's budget, inventory, and financial performance.
  • Ensure all service and repair work is completed correctly and in a timely manner.
  • Control expenses, manage receivables, and support promotional and service campaigns.
  • Track Customer Satisfaction Index (CSI) scores. Implement corrective actions when needed.
  • Manage daily operations, including scheduling, repair quality, warranty submissions, and documentation.

Qualifications/Skills:
  • 5 years proven experience in a Service Manager role within an automotive dealership
  • Strong customer service and business management skills.
  • Ability to work well under pressure and handle a fast-paced environment.
  • Proficiency in service management software and standard office applications.
  • Detail-oriented and highly organized.
  • Valid driver's license with clean driving record.

Apply