ZipRecruiter

Log In

1

Service Management Jobs in Illinois (NOW HIRING)

Addison Group

Service Manager

Vernon Hills, IL · On-site

Lead all service operations, including technical support, dispatching, work order management, customer communication, and issue resolution. * Serve as the primary escalation point for complex ...

Berman Star Nissan

Service Manager

Niles, IL

Sundays + one day off during the week) Must have Dealership Service Management Experience You will help plan, train, lead, and monitor the performance of service advisors, service technicians, and ...

Berman Auto Group

Service Manager

Niles, IL

$125K - $150K/yr

Sundays + one day off during the week) Must have Dealership Service Management Experience You will help plan, train, lead, and monitor the performance of service advisors, service technicians, and ...

Berman Auto Group

Service Manager

Niles, IL · On-site

$125K - $150K/yr

Sundays + one day off during the week) Must have Dealership Service Management Experience You will help plan, train, lead, and monitor the performance of service advisors, service technicians, and ...

Rohrman Automotive Group

$2.0K/wk

Requirements Benefits * 3-5+ years of automotive service management experience (Service Manager, Assistant Service Manager, or Fixed Ops leadership). * Proven ability to drive profitability and ...

rwedesignbuild

Service Manager

Downers Grove, IL · On-site

$65 - $95/hr

Service Management * Lead, supervise, and support service work in daily operations * Manage schedules, job assignments, and resource allocation to ensure timely service delivery * Update and improve ...

previous pagenext page

Showing results 21-40

All JobsService Management JobsService Management Jobs in Illinois

Service Management information

See Illinois salary details

$32K

$67.8K

$114.8K

How much do service management jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service management in Illinois is $67,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $78,000.00 per year, depending on experience, location, and employer.

What is service management?

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services. It focuses on designing, delivering, managing, and improving the way IT and non-IT services are provided to meet business needs. Service management involves processes like incident management, change management, and service desk support, ensuring services are reliable, efficient, and aligned with customer expectations. It is commonly associated with frameworks such as ITIL (Information Technology Infrastructure Library).

What are the key skills and qualifications needed to thrive in service management, and why are they important?

To thrive in Service Management, you need strong organizational skills, a solid understanding of IT service delivery frameworks (such as ITIL), and relevant experience in managing service operations. Familiarity with service management tools like ServiceNow, ITIL certifications, and knowledge of ticketing systems are commonly required. Excellent communication, problem-solving abilities, and customer-oriented mindset help foster collaboration and ensure high customer satisfaction. These skills are critical for maintaining efficient service delivery, resolving issues quickly, and consistently meeting business and client expectations.

What are some typical challenges faced in a service management role, and how can they be addressed?

In a Service Management role, professionals often encounter challenges like managing customer expectations, coordinating between multiple teams, and ensuring consistent service delivery. Balancing urgent incident responses with longer-term process improvements can also be demanding. To address these challenges, clear communication, strong organizational skills, and adopting IT service management frameworks like ITIL are essential. Regular collaboration with technical teams and stakeholders helps ensure alignment and continuous improvement in service quality.

What is the difference between Service Management vs Customer Support Specialist?

AspectService ManagementCustomer Support Specialist
Required CredentialsCertifications like ITIL, PMP often preferredCustomer service training, sometimes certifications like HDI or CSAT
Work EnvironmentTypically in IT, telecom, or service industries managing processesCustomer service centers, call centers, or online support
Employer & Industry UsageUsed across IT, telecom, healthcare, and service sectorsPrimarily in retail, tech, and service industries
Common Search & Comparison IntentUnderstanding process management and service deliveryAssisting customers and resolving issues

Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.

Do you need a degree to be a service management?

A degree is not strictly required to work in service management, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant skills such as communication, problem-solving, and familiarity with service management tools like ITIL can be important, and certifications may enhance job prospects.

What skills do you need to be a service management?

Service management professionals need strong communication, problem-solving, and organizational skills to coordinate and improve service delivery. Knowledge of ITIL frameworks, customer service, and proficiency with management tools are also important for success in this role.

What are popular job titles related to Service Management jobs in Illinois?

For Service Management jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Service Management jobs in Illinois look for?

The top searched job categories for Service Management jobs in Illinois are:

Service Management jobs near you
Infographic showing various Service Management job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 35% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $67,803 per year, or $32.6 per hour.

Service Manager

Addison Group

Vernon Hills, IL • On-site

Other

Medical, Dental, Retirement, PTO

Re-posted 15 days ago

Job description

Title: Service Manager

Onsite: Monday-Friday

Location: Northwest Suburbs - Chicagoland

Salary: $90,000-$110,000 + Bonus

Benefits: Healthcare, Dental, PTO, 401k

Position Overview

We are seeking an experienced Service Manager to lead all service operations for a growing manufacturer of commercial foodservice equipment. This individual will oversee technical support, field service operations, warranty administration, service quality, and customer satisfaction while managing both internal technicians and third-party service providers. The ideal candidate combines strong technical expertise with proven leadership experience and a passion for delivering exceptional customer service.

Key Responsibilities

  • Lead all service operations, including technical support, dispatching, work order management, customer communication, and issue resolution.
  • Serve as the primary escalation point for complex equipment troubleshooting and technical issues.
  • Manage warranty claims, approvals, reporting, and cost control initiatives.
  • Monitor and improve key service metrics, including:
    • Response times
    • First-time fix rates
    • Customer satisfaction
    • Warranty costs
    • Cost per service claim
  • Lead, coach, and develop internal service technicians while coordinating with parts and warehouse teams.
  • Manage third-party service agencies, including qualification, onboarding, training, compliance, and performance management.
  • Develop and maintain technical documentation, service procedures, training programs, and technician certification standards.
  • Oversee parts inventory, RMAs, supplier claims, equipment modifications, and service-related inventory planning.
  • Ensure service and warehouse operations are safe, organized, and operating efficiently.
  • Drive continuous improvement initiatives to enhance service quality and operational performance.

Qualifications

  • 5+ years of experience in service management, technical support, or field service operations.
  • Experience supporting complex electromechanical systems required.
  • Strong mechanical and electrical troubleshooting skills.
  • Experience managing technicians and third-party service organizations.
  • Proven success improving service KPIs, customer satisfaction, response times, and warranty performance.
  • Experience with CRM, ERP, field service management, or KPI reporting systems.
  • Excellent leadership, communication, organizational, and customer service skills.
  • Technical degree or diploma in Engineering, Industrial Technology, or a related field preferred.
  • Valid driver's license with the ability to travel domestically as needed.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.