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Service Management Jobs (NOW HIRING)

Nsight

SAP Service Management expert

Boston, MA · On-site

Implement serialization and equipment/master data: equipment records, serial number management, install base, device history, and integration with logistics and finance. * Integrate SD with Service ...

VDart Inc

IT Service Management (ITSM)

Saint Louis, MO

$52.50 - $72.25/hr

... services. Three-time consecutive winner of Best Places to Work in Atlanta and Best and Brightest ... ITSM Manager * Implementation/up gradation/Development of ITSM (IM, CM, KM and SRM) on Remedy ...

BNY

Vice President, Client Service Management

Lake Mary, FL

$121K - $155K/yr

Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities. * Anticipate client needs and stay informed on market trends ...

Feldman Automotive Group

Service Manager

Columbus, OH · On-site

Skills and Qualifications: - Proven experience in a service management role or similar position. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities ...

Feldman Automotive Group

Service Manager

Columbus, OH · On-site

Skills and Qualifications: - Proven experience in a service management role or similar position. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities ...

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How much do service management jobs pay per year?

As of Jul 4, 2026, the average yearly pay for service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What do you do as a service manager?

A service manager oversees the delivery of services to customers, ensuring quality, efficiency, and customer satisfaction. They coordinate teams, manage service processes, handle client issues, and often use tools like service management software to monitor performance and improve operations.

What are some typical challenges faced in a Service Management role, and how can they be addressed?

In a Service Management role, professionals often encounter challenges like managing customer expectations, coordinating between multiple teams, and ensuring consistent service delivery. Balancing urgent incident responses with longer-term process improvements can also be demanding. To address these challenges, clear communication, strong organizational skills, and adopting IT service management frameworks like ITIL are essential. Regular collaboration with technical teams and stakeholders helps ensure alignment and continuous improvement in service quality.

How can I make 2000 a week working from home?

Service management roles can offer remote work opportunities that, with experience and specialized skills, potentially pay $2,000 or more weekly. Achieving this income may require advanced certifications, managing multiple clients, or working in high-demand industries such as IT or consulting, often involving flexible schedules and strong organizational skills.

What is the difference between Service Management vs Customer Support Specialist?

AspectService ManagementCustomer Support Specialist
Required CredentialsCertifications like ITIL, PMP often preferredCustomer service training, sometimes certifications like HDI or CSAT
Work EnvironmentTypically in IT, telecom, or service industries managing processesCustomer service centers, call centers, or online support
Employer & Industry UsageUsed across IT, telecom, healthcare, and service sectorsPrimarily in retail, tech, and service industries
Common Search & Comparison IntentUnderstanding process management and service deliveryAssisting customers and resolving issues

Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.

What are the key skills and qualifications needed to thrive in Service Management, and why are they important?

To thrive in Service Management, you need strong organizational skills, a solid understanding of IT service delivery frameworks (such as ITIL), and relevant experience in managing service operations. Familiarity with service management tools like ServiceNow, ITIL certifications, and knowledge of ticketing systems are commonly required. Excellent communication, problem-solving abilities, and customer-oriented mindset help foster collaboration and ensure high customer satisfaction. These skills are critical for maintaining efficient service delivery, resolving issues quickly, and consistently meeting business and client expectations.

What jobs make $3,000 a month without a degree?

In service management, roles such as customer service managers, facilities coordinators, or retail supervisors can earn around $3,000 monthly without a degree, especially with experience and strong organizational skills. Many of these jobs require on-the-job training, good communication, and leadership abilities, and some may offer advancement opportunities to higher-paying positions.

What is service management?

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services. It focuses on designing, delivering, managing, and improving the way IT and non-IT services are provided to meet business needs. Service management involves processes like incident management, change management, and service desk support, ensuring services are reliable, efficient, and aligned with customer expectations. It is commonly associated with frameworks such as ITIL (Information Technology Infrastructure Library).

What is a service management job?

A service management job involves overseeing and coordinating the delivery of services to ensure customer satisfaction and operational efficiency. It typically requires skills in process improvement, communication, and knowledge of service management frameworks like ITIL or ITSM tools. These roles can include service managers, coordinators, or analysts working in various industries such as IT, healthcare, or customer support.
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Service Management jobs near you
IT Service Management Specialist

IT Service Management Specialist

CYNET SYSTEMS

Boca Raton, FL • On-site

$58/hr

Contractor

Posted 4 days ago

Be an early applicant

Job description

Job Overview:

Requirement/Must Have:

  • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience.
  • Minimum 5 years of experience in IT Service Management environments.
  • Current ITIL Foundations Certification.
  • Proven experience with IT Change Management, including planning, coordination, risk assessment, change evaluation, and post-implementation reviews.
  • Hands-on experience with IT Incident Management processes, including incident prioritization, escalation, and resolution.
  • Strong experience in IT Problem Management, root cause analysis, and remediation planning.
  • Hands-on experience with the ServiceNow platform.
  • Experience with process automation, reporting, and workflow optimization within ServiceNow.

Experience:

  • 5+ years of IT Service Management experience.
  • Experience leading Change, Incident, and Problem Management processes.
  • Experience serving as Incident Manager or Major Incident Manager during high-priority incidents.
  • Experience implementing process improvements that result in measurable service quality gains.
  • Experience monitoring and reporting service management metrics.
  • Experience delivering ITSM training and process guidance.
  • Experience collaborating with cross-functional stakeholders and technical teams.

Responsibilities:

  • Lead the development, implementation, and continuous improvement of IT Change, Incident, and Problem Management processes.
  • Act as Incident Manager and/or Major Incident Manager during critical incidents.
  • Coordinate rapid response, communication, escalation, and resolution activities to minimize business impact.
  • Analyze existing workflows and identify opportunities for process optimization.
  • Implement process enhancements that improve efficiency and reduce operational risk.
  • Utilize ServiceNow to manage and optimize ITSM workflows and reporting.
  • Monitor process performance metrics and provide regular reports to management.
  • Deliver training and guidance on ITSM best practices and procedures.
  • Collaborate with stakeholders to ensure alignment with organizational goals and industry standards.
  • Support ongoing service quality improvement initiatives.

Should Have:

  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Strong project leadership and coordination skills.
  • Passion for process improvement and service excellence.
  • Ability to work effectively in cross-functional environments.
  • Commitment to continuous professional development.

Skills:

  • IT Change Management.
  • IT Incident Management.
  • IT Problem Management.
  • ServiceNow Administration and Workflow Management.
  • ITIL Framework.
  • Root Cause Analysis.
  • Process Improvement.
  • Risk Assessment.
  • Service Quality Management.
  • Process Automation.
  • Reporting and Metrics Analysis.
  • Stakeholder Management.
  • Training and Documentation.
  • Project Leadership.

Qualification and Education:

  • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience.
  • ITIL Foundations Certification required.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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