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Service Management Jobs (NOW HIRING)

BNY

Vice President, Client Service Management

Everett, MA · On-site

$68K - $130K/yr

We're seeking a future team member for the role of Vice President, Client Service Management to join our Client Service Management team. This role location is Everett, Boston or Lake Mary. In this ...

Valley Truck Centers

Service Manager

Parma, OH

Required Education: - Bachelor's degree in Business Administration, Management, or a related field. Required Experience: - Minimum of 5 years of experience in a service management role or similar ...

A-PLUS AUTOMOTIVE

Service Manager

Reedley, CA · On-site

$40K - $100K/yr

Proven experience in a service management or leadership role, preferably in the automotive industry. * Strong understanding of automotive repair and maintenance processes. * Excellent communication ...

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Service Management information

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$33K

$70K

$118.5K

How much do service management jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What are some typical challenges faced in a Service Management role, and how can they be addressed?

In a Service Management role, professionals often encounter challenges like managing customer expectations, coordinating between multiple teams, and ensuring consistent service delivery. Balancing urgent incident responses with longer-term process improvements can also be demanding. To address these challenges, clear communication, strong organizational skills, and adopting IT service management frameworks like ITIL are essential. Regular collaboration with technical teams and stakeholders helps ensure alignment and continuous improvement in service quality.

What is the difference between Service Management vs Customer Support Specialist?

AspectService ManagementCustomer Support Specialist
Required CredentialsCertifications like ITIL, PMP often preferredCustomer service training, sometimes certifications like HDI or CSAT
Work EnvironmentTypically in IT, telecom, or service industries managing processesCustomer service centers, call centers, or online support
Employer & Industry UsageUsed across IT, telecom, healthcare, and service sectorsPrimarily in retail, tech, and service industries
Common Search & Comparison IntentUnderstanding process management and service deliveryAssisting customers and resolving issues

Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.

What are the key skills and qualifications needed to thrive in Service Management, and why are they important?

To thrive in Service Management, you need strong organizational skills, a solid understanding of IT service delivery frameworks (such as ITIL), and relevant experience in managing service operations. Familiarity with service management tools like ServiceNow, ITIL certifications, and knowledge of ticketing systems are commonly required. Excellent communication, problem-solving abilities, and customer-oriented mindset help foster collaboration and ensure high customer satisfaction. These skills are critical for maintaining efficient service delivery, resolving issues quickly, and consistently meeting business and client expectations.

What is service management?

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services. It focuses on designing, delivering, managing, and improving the way IT and non-IT services are provided to meet business needs. Service management involves processes like incident management, change management, and service desk support, ensuring services are reliable, efficient, and aligned with customer expectations. It is commonly associated with frameworks such as ITIL (Information Technology Infrastructure Library).
More about Service Management jobs
What cities are hiring for Service Management jobs? Cities with the most Service Management job openings:
What are the most commonly searched types of Service Management jobs? The most popular types of Service Management jobs are:
What states have the most Service Management jobs? States with the most job openings for Service Management jobs include:
What job categories do people searching Service Management jobs look for? The top searched job categories for Service Management jobs are:
Service Management jobs near you
Infographic showing various Service Management job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

Vice President, Client Service Management

BNY

Everett, MA • On-site

$68K - $130K/yr

Full-time

Posted 26 days ago

Job description

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Vice President, Client Service Management to join our Client Service Management team. This role location is Everett, Boston or Lake Mary.

In this role, you'll make an impact in the following ways:

  • Serve as a point of contact to clients on service issues and assist in developing strategy to deliver world-class client service across multiple products.
  • Collaborate with clients and internal stakeholders to align client needs with BNY's commercial strategy.
  • Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and suggesting opportunities.
  • Provide exceptional service to meet client expectations across all products and services.
  • Manage complex client issues across multiple products and collaborate with internal partners to resolve issues as needed.
  • Execute service commitments and help evolve the client service model in partnership with key counterparts.
  • Gain a solid understanding of clients' business to identify opportunities for continuous service improvement and digital adoption.
  • Contribute to client growth by identifying opportunities to protect revenue and support Client Coverage via service-led sales.
  • Partner with internal business partners throughout the organization to achieve intended outcomes.
  • May engage in client service or sales support activities, including creation of RFPs, KPIs, or client documents, and attend industry events and client meetings.

To be successful in this role, we're seeking the following:

  • Bachelor's degree in Finance, Business Administration, or a related field or the equivalent combination of education and experience. Advanced degree (e.g., MBA) preferred.
  • Typically 5-7 years of experience.
  • Strong client relationship management skills, with the ability to build and maintain long-term partnerships.
  • Excellent problem-solving abilities, capable of resolving complex issues with a client-centric approach.
  • Effective communication skills, both verbal and written, to articulate solutions and influence stakeholders. 


BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $68,000 and $130,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. 
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

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