ZipRecruiter

Log In

1

Service Management Jobs (NOW HIRING)

Mills Auto Group

Service Manager

Pineville, NC

$160K/yr

Proven experience in automotive service management or a similar leadership role. * Strong knowledge of automotive service processes and repair standards. * Excellent interpersonal and communication ...

Cross River

VP, Business Service Management

Fort Lee, NJ

$180K - $210K/yr

Ability to manage end-to-end product lifecycle, from concept through validation * Excellent stakeholder management and executive communication * Ability to assess program health, surface risks, and ...

Graff Auto Campus

Service Manager

Burns Harbor, IN · On-site

$90K - $150K/yr

Previous experience in automotive service management * Strong leadership and communication skills * Knowledge of automotive repair and maintenance * Excellent customer service abilities * Detail ...

next page

Showing results 1-20

All JobsService Management Jobs

Service Management information

See salary details

$33K

$70K

$118.5K

How much do service management jobs pay per year?

As of Jul 4, 2026, the average yearly pay for service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What do you do as a service manager?

A service manager oversees the delivery of services to customers, ensuring quality, efficiency, and customer satisfaction. They coordinate teams, manage service processes, handle client issues, and often use tools like service management software to monitor performance and improve operations.

What are some typical challenges faced in a Service Management role, and how can they be addressed?

In a Service Management role, professionals often encounter challenges like managing customer expectations, coordinating between multiple teams, and ensuring consistent service delivery. Balancing urgent incident responses with longer-term process improvements can also be demanding. To address these challenges, clear communication, strong organizational skills, and adopting IT service management frameworks like ITIL are essential. Regular collaboration with technical teams and stakeholders helps ensure alignment and continuous improvement in service quality.

How can I make 2000 a week working from home?

Service management roles can offer remote work opportunities that, with experience and specialized skills, potentially pay $2,000 or more weekly. Achieving this income may require advanced certifications, managing multiple clients, or working in high-demand industries such as IT or consulting, often involving flexible schedules and strong organizational skills.

What is the difference between Service Management vs Customer Support Specialist?

AspectService ManagementCustomer Support Specialist
Required CredentialsCertifications like ITIL, PMP often preferredCustomer service training, sometimes certifications like HDI or CSAT
Work EnvironmentTypically in IT, telecom, or service industries managing processesCustomer service centers, call centers, or online support
Employer & Industry UsageUsed across IT, telecom, healthcare, and service sectorsPrimarily in retail, tech, and service industries
Common Search & Comparison IntentUnderstanding process management and service deliveryAssisting customers and resolving issues

Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.

What are the key skills and qualifications needed to thrive in Service Management, and why are they important?

To thrive in Service Management, you need strong organizational skills, a solid understanding of IT service delivery frameworks (such as ITIL), and relevant experience in managing service operations. Familiarity with service management tools like ServiceNow, ITIL certifications, and knowledge of ticketing systems are commonly required. Excellent communication, problem-solving abilities, and customer-oriented mindset help foster collaboration and ensure high customer satisfaction. These skills are critical for maintaining efficient service delivery, resolving issues quickly, and consistently meeting business and client expectations.

What jobs make $3,000 a month without a degree?

In service management, roles such as customer service managers, facilities coordinators, or retail supervisors can earn around $3,000 monthly without a degree, especially with experience and strong organizational skills. Many of these jobs require on-the-job training, good communication, and leadership abilities, and some may offer advancement opportunities to higher-paying positions.

What is service management?

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services. It focuses on designing, delivering, managing, and improving the way IT and non-IT services are provided to meet business needs. Service management involves processes like incident management, change management, and service desk support, ensuring services are reliable, efficient, and aligned with customer expectations. It is commonly associated with frameworks such as ITIL (Information Technology Infrastructure Library).

What is a service management job?

A service management job involves overseeing and coordinating the delivery of services to ensure customer satisfaction and operational efficiency. It typically requires skills in process improvement, communication, and knowledge of service management frameworks like ITIL or ITSM tools. These roles can include service managers, coordinators, or analysts working in various industries such as IT, healthcare, or customer support.
More about Service Management jobs
What cities are hiring for Service Management jobs? Cities with the most Service Management job openings:
What are the most commonly searched types of Service Management jobs? The most popular types of Service Management jobs are:
What states have the most Service Management jobs? States with the most job openings for Service Management jobs include:
What job categories do people searching Service Management jobs look for? The top searched job categories for Service Management jobs are:
Service Management jobs near you
10037 - Sr. Manager, IT Service Management

10037 - Sr. Manager, IT Service Management

Hyundai Autoever America

Irvine, CA • On-site

Full-time

Posted 2 days ago

Job description

10037 - Sr. Manager, IT Service Management
Location: Irvine, CA 92614 (5 days on-site)
Company Overview
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you'll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today's fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai's Global Headquarters and North American operations.
If you're passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that's driving the future of automotive innovation.
Website: http://www.haeaus.co
What you will be doing:
The selected Sr. Manager, IT Service Management (ITSM) is responsible for leading and governing core ITSM functions across Service Desk operations, Change Management, Problem Management, Incident Operations Center (IOC), IT Asset Management (ITAM), and IT Operations Management (ITOM). This role drives enterprise-wide service delivery excellence, process maturity, and continuous improvement aligned to ITIL best practices. The Sr. Manager partners with IT leadership, service owners, and business stakeholders to ensure reliable, scalable, and high-quality IT services, while advancing automation, standardization, and operational efficiency.
Key Responsibilities:
ITSM Leadership & Governance
  • Provide strategic oversight and governance across all ITSM processes, ensuring alignment with business objectives and ITIL standards.
  • Define and implement ITSM roadmap, maturity model, and continuous improvement initiatives.
  • Establish KPIs, SLAs, and operational dashboards; drive accountability across service owners and support teams.
  • Lead cross-functional stakeholder engagement to ensure consistent service delivery and process adherence.
  • Coordinate closely with HQ and global IT teams to align on enterprise-wide ITSM standards, initiatives, and continuous improvement efforts.
  • Mentor, coach, and develop direct reports.

Incident Management & Incident Operations Center (IOC)
  • Oversee enterprise Incident Management, including 24/7 Incident Operations Center functions.
  • Ensure rapid incident response, coordinated resolution, and executive-level communication for high-priority incidents.
  • Drive continuous improvement through incident trend analysis and service resilience initiatives.
  • Establish and enforce incident standards, escalation protocols, and communication frameworks.

Problem Management
  • Lead Problem Management lifecycle including RCA, known error management, and preventive measures.
  • Ensure effective identification of systemic issues and implementation of corrective and preventive actions (CAPA).
  • Monitor problem trends and measure effectiveness of resolutions.
  • Govern documentation standards and audit readiness across all problem records.

Change Management
  • Own the enterprise Change Management process, including CAB governance and change risk management.
  • Ensure all changes are assessed, approved, scheduled, and implemented with minimal business disruption.
  • Monitor and improve change success rates and enforce compliance.
  • Drive adoption of standard changes and automation to streamline execution.
Service Desk Operations
  • Oversee Service Desk operations and service request fulfillment.
  • Enforce Service Desk performance metrics including SLA/SLO adherence and customer satisfaction.
  • Optimize tiered support model and escalation processes.
  • Drive self-service, knowledge base maturity, and user experience improvements.

IT Operations Management (ITOM)
  • Oversee integration of ITOM capabilities such as event management, discovery, service mapping, and monitoring into ITSM workflows.
  • Enhance alignment of incident, problem, and change processes with real-time operational data and alerts.
  • Drive proactive and predictive operational models leveraging monitoring and analytics tools.
  • Collaborate with infrastructure and cloud teams to ensure visibility and control across hybrid environments.

IT Asset Management (ITAM)
  • Manage the full lifecycle of IT assets (HW and SW), ensuring accurate inventory tracking.
  • Oversee IT asset cost optimization and identify savings opportunities.
  • Ensure compliance with applicable regulations and internal policies.
  • Own and deliver asset reporting to finance and executive leadership.

Process Automation & Continuous Improvement
  • Lead automation strategy across ITSM service towers leveraging AI/ML capabilities.
  • Conduct regular process and vendor performance audits and drive improvements.
  • Develop and maintain SOPs, runbooks, and governance documentation.
  • Drive improved integrations between the ITSM platform and related enterprise systems to enhance data accuracy, reporting, and end-to-end service visibility.
What we require from you:
  • Bachelor's degree in IT, Computer Science, Business, or related field (or equivalent experience).
  • 12+ years of IT experience with 5+ years in ITSM leadership roles.
  • Strong experience managing Incident, Problem, Change, and Service Desk operations.
  • Experience overseeing Incident Operations Center (IOC) or NOC.
  • Expertise in ServiceNow or equivalent ITSM tools.
  • Strong knowledge of ITIL frameworks; ITIL v4 certification required (Foundation minimum, Managing Professional or higher preferred).
  • Excellent leadership, analytical, and communication skills.
  • Ability to operate in a fast-paced, multi-affiliate environment.
  • Occasional on-call support may be required.
Salary Range: $175,000 to $190,000
Team Culture:
Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:
  • Passion for Technology:We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
  • Agility:We work in an agile environment, adapting quickly to changes and continuously improving our processes.
  • Teamwork:We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
  • Growth:We prioritize personal and professional growth, offering opportunities for learning and development.
  • Inclusivity:We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.

Apply