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Service Management Jobs (NOW HIRING)

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Service Manager

Sacramento, CA ยท On-site

$30 - $40/hr

Service Management Manager Location: Onsite Days/Hours of Work: Monday - Friday 8am - 5pm PST and as assigned JOB SUMMARY: Reporting to the Service Management Manager, the Service Manager is ...

Service Manager

Portland, OR ยท On-site

$49K - $55K/yr

The ideal candidate will have excellent interpersonal skills, a passion for Pet care, and experience in customer service management. Key Responsibilities: * Oversee the front desk operations ...

Leading our service management & reconditioning activities * Interacting with external vendors ... Fulfilling all service activities needed to meet or exceed operating plan goals * Effective vehicle ...

Service Manager (SM) is part of the Wider BTS Leadership Team reporting to the Head of User ... Strong leadership, senior stakeholder management existing experience in the IS environment and ...

Prior automotive service management experience (GM experience strongly preferred) * Proficiency in CDK Software * Strong knowledge of GM warranty administration and service processes * Demonstrated ...

Automotive Service Manager

Delavan, WI ยท On-site

$108 - $132/hr

Prior automotive service management, service advising, or related dealership experience preferred * Strong customer service and communication skills * Proficient computer skills, including service ...

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$33K

$70K

$118.5K

How much do service management jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is service management?

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services. It focuses on designing, delivering, managing, and improving the way IT and non-IT services are provided to meet business needs. Service management involves processes like incident management, change management, and service desk support, ensuring services are reliable, efficient, and aligned with customer expectations. It is commonly associated with frameworks such as ITIL (Information Technology Infrastructure Library).

What are the key skills and qualifications needed to thrive in service management, and why are they important?

To thrive in Service Management, you need strong organizational skills, a solid understanding of IT service delivery frameworks (such as ITIL), and relevant experience in managing service operations. Familiarity with service management tools like ServiceNow, ITIL certifications, and knowledge of ticketing systems are commonly required. Excellent communication, problem-solving abilities, and customer-oriented mindset help foster collaboration and ensure high customer satisfaction. These skills are critical for maintaining efficient service delivery, resolving issues quickly, and consistently meeting business and client expectations.

What are some typical challenges faced in a service management role, and how can they be addressed?

In a Service Management role, professionals often encounter challenges like managing customer expectations, coordinating between multiple teams, and ensuring consistent service delivery. Balancing urgent incident responses with longer-term process improvements can also be demanding. To address these challenges, clear communication, strong organizational skills, and adopting IT service management frameworks like ITIL are essential. Regular collaboration with technical teams and stakeholders helps ensure alignment and continuous improvement in service quality.

What is the difference between Service Management vs Customer Support Specialist?

AspectService ManagementCustomer Support Specialist
Required CredentialsCertifications like ITIL, PMP often preferredCustomer service training, sometimes certifications like HDI or CSAT
Work EnvironmentTypically in IT, telecom, or service industries managing processesCustomer service centers, call centers, or online support
Employer & Industry UsageUsed across IT, telecom, healthcare, and service sectorsPrimarily in retail, tech, and service industries
Common Search & Comparison IntentUnderstanding process management and service deliveryAssisting customers and resolving issues

Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.

Do you need a degree to be a service management?

A degree is not strictly required to work in service management, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant skills such as communication, problem-solving, and familiarity with service management tools like ITIL can be important, and certifications may enhance job prospects.

What skills do you need to be a service management?

Service management professionals need strong communication, problem-solving, and organizational skills to coordinate and improve service delivery. Knowledge of ITIL frameworks, customer service, and proficiency with management tools are also important for success in this role.
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Cities with the most Service Management job openings:

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What states have the most Service Management jobs?

States with the most job openings for Service Management jobs include:

Infographic showing various Service Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

IT Service Management Specialist

CACI International Inc.

Colorado Springs, CO โ€ข On-site

$70 - $90/hr

Other

Posted 19 days ago


Job description

# Application forIT Service Management SpecialistChantilly, VA, USColorado Springs, CO, US**Required fields are indicated with** \*## ResumeResumeAccepted file format: Please load a supported file typeDrag & drop filePlease load a supported file type## Contact InformationContact InformationPhone## Verify Phone DetailsVerify Phone Details## Application questionsApplication questions## Voluntary DisclosuresVoluntary DisclosuresPlease provide the information requested in the fields below regarding diversity.**Self Identification for Applicants - Scroll for Definitions**It is the policy of CACI to provide equal employment opportunity to all employees and applicants for employment without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/ childbirth or related conditions, religion, creed, age, disability, genetic information, military service/veteran status, or status within any other protected group. As an affirmative action employer with federal contracts we are required to report demographic information about our employees and job applicants to various agencies of the United States government such as the U.S. Department of Labor (DOL) and the Equal Employment Opportunity Commission (EEOC). The government suggests that we invite individuals to provide this information to us directly in order to produce accurate information.The data requested below is for purposes of compliance with the governmentโ€˜s record keeping requirements. The company may also use the data provided by applicants in connection with our affirmative action and diversity programs. Providing this information is strictly voluntary and providing (or not providing) this information will not impact hiring decisions. This questionnaire will not be part of your official application.## Protected Veteran DefinitionProtected Veteran DefinitionDisabled Veteran; (1) A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs, or (2) A person who was discharged or released from active duty because of a service-connected disability.Recently separated veteran; Any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.Armed Forces service medal veteran; Any veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985 (61 Fed. Reg. 1209).Active duty wartime or campaign badge veteran; A veteran who served on active duty in the U.S. military, ground, naval or air service during a war or in a campaign or expedition for which a campaign badge has been authorized, under the laws administered by the Department of Defense.Note: The form used to document a veteran's separation from active duty military service, (DD Form 214, Certificate of Release or Discharge from Active Duty) indicates whether a veteran is a recipient of the Armed Forces service medal.## Voluntary Self-Identification of DisabilityVoluntary Self-Identification of Disability## Job Requisiton Specific QuestionsJob Requisiton Specific Questions## Terms and ConditionsTerms and ConditionsPlease read the following statements carefully:I understand that if I am hired by CACI, my employment is at-will, meaning that I can resign at any time and for any reason, and the company may release me at any time and for any reason with or without advance notice, and that employment cannot be promised for any definite period of time by any CACI individual, manager, or officer.I certify that answers given herein, and on any attachment (hereafter, the โ€œApplicationโ€), are true and complete to the best of my knowledge and belief. I authorize the investigation of all statements contained in the Application as may be necessary to arrive at an employment decision, including authorizing any organization or employer named in the Application to provide CACI with any relevant information about me. I hereby consent to the performance of any tests, examination, background checks, and analysis as CACI may consider applicable in reaching an employment decision, and authorize the release and use of the results thereof, and release and discharge CACI from any liability in connection therewith.I represent that I am not in any way restricted from employment with CACI, either by an agreement, memorandum of understanding, or other document that I signed at the request of an employer which purports to govern my activities after termination of my employment with such employer (including non-compete, non-disclosure or other similar agreements). In the early stage of the employment evaluation process, I will provide CACI with a copy of each and every such agreement that I have signed at the request of my present employer and of any past employers that I have left during the last 2 years. In the event of employment, I understand that any determination by CACI that I am subject to an agreement restricting my employment may result in discharge (for which action I hereby release CACI from any and all liability).In the event of employment, I understand that false or misleading information given or material omissions made in the Application or interview(s) may result in discharge (for which action I hereby release CACI from any and all liability). I also understand that I am to abide by all CACI rules and regulations, the Code of Ethics, and the Employee Agreement. I acknowledge that CACI may change, modify, or deviate from its rules, procedures, wages, and benefits, at any time and without advance notice.MARYLAND APPLICANTS ONLY: I acknowledge that I have received notification that UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.MASSACHUSETTS APPLICANTS ONLY: I acknowledge that I have received notification that IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.Yes, I have read and consent to the terms and conditions. #J-18808-Ljbffr