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Service Management Jobs (NOW HIRING)

Mills Auto Group

Service Manager

Pineville, NC

$160K/yr

Proven experience in automotive service management or a similar leadership role. * Strong knowledge of automotive service processes and repair standards. * Excellent interpersonal and communication ...

Rosado Group

Service Manager

Lehighton, PA

We are looking for a results-oriented leader with a strong background in automotive service management, team leadership, and customer relations. The ideal candidate is passionate about delivering ...

Courtesy Ford, Inc

SERVICE MANAGER

Danville, IL · On-site

Proficiency in service management software and standard office applications. * Detail-oriented and highly organized. * Valid driver's license with clean driving record.

Mr. Rooter

Service Manager

Anaheim, CA · On-site

$90K - $130K/yr

Track record of success in service management, preferably in-home services, automotive, or a related field. Solid understanding of small business operations, job level profit & loss, and cash flow ...

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Service Management information

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$33K

$70K

$118.5K

How much do service management jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What are some typical challenges faced in a Service Management role, and how can they be addressed?

In a Service Management role, professionals often encounter challenges like managing customer expectations, coordinating between multiple teams, and ensuring consistent service delivery. Balancing urgent incident responses with longer-term process improvements can also be demanding. To address these challenges, clear communication, strong organizational skills, and adopting IT service management frameworks like ITIL are essential. Regular collaboration with technical teams and stakeholders helps ensure alignment and continuous improvement in service quality.

What is the difference between Service Management vs Customer Support Specialist?

AspectService ManagementCustomer Support Specialist
Required CredentialsCertifications like ITIL, PMP often preferredCustomer service training, sometimes certifications like HDI or CSAT
Work EnvironmentTypically in IT, telecom, or service industries managing processesCustomer service centers, call centers, or online support
Employer & Industry UsageUsed across IT, telecom, healthcare, and service sectorsPrimarily in retail, tech, and service industries
Common Search & Comparison IntentUnderstanding process management and service deliveryAssisting customers and resolving issues

Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.

What are the key skills and qualifications needed to thrive in Service Management, and why are they important?

To thrive in Service Management, you need strong organizational skills, a solid understanding of IT service delivery frameworks (such as ITIL), and relevant experience in managing service operations. Familiarity with service management tools like ServiceNow, ITIL certifications, and knowledge of ticketing systems are commonly required. Excellent communication, problem-solving abilities, and customer-oriented mindset help foster collaboration and ensure high customer satisfaction. These skills are critical for maintaining efficient service delivery, resolving issues quickly, and consistently meeting business and client expectations.

What is service management?

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services. It focuses on designing, delivering, managing, and improving the way IT and non-IT services are provided to meet business needs. Service management involves processes like incident management, change management, and service desk support, ensuring services are reliable, efficient, and aligned with customer expectations. It is commonly associated with frameworks such as ITIL (Information Technology Infrastructure Library).
More about Service Management jobs
What cities are hiring for Service Management jobs? Cities with the most Service Management job openings:
What are the most commonly searched types of Service Management jobs? The most popular types of Service Management jobs are:
What states have the most Service Management jobs? States with the most job openings for Service Management jobs include:
What job categories do people searching Service Management jobs look for? The top searched job categories for Service Management jobs are:
Service Management jobs near you
Infographic showing various Service Management job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

Service Manager

Mills Auto Group

Pineville, NC

$160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

We are seeking an experienced and motivated Service Manager to join our team at Mills Auto Group in Charlotte, NC. The ideal candidate will oversee daily operations within our service department, ensuring high customer satisfaction and efficient workflow. This role requires strong leadership skills, a customer-focused approach, and the ability to manage a team dedicated to delivering exceptional automotive service experiences.

Responsibilities
  • Manage daily operations of the service department to maximize efficiency and customer satisfaction.
  • Lead, coach, and develop a team of service advisors and technicians.
  • Ensure service quality and timely completion of repairs and maintenance.
  • Maintain strict adherence to safety and compliance regulations.
  • Build and nurture strong relationships with customers to promote repeat business and positive reviews.
  • Develop and implement strategies to improve service department performance and profitability.
  • Coordinate with parts, sales, and other departments to optimize overall dealership operations.
Requirements
  • Proven experience in automotive service management or a similar leadership role.
  • Strong knowledge of automotive service processes and repair standards.
  • Excellent interpersonal and communication skills.
  • Ability to lead and motivate a diverse team.
  • Detail-oriented with strong organizational and problem-solving skills.
  • Proficiency with service management software and related technology.
  • Valid driver’s license and ability to work in Charlotte, NC.
Benefits
  • Competitive annual compensation of $160,000.00, paid semi-monthly.
  • Health, dental, and vision insurance plans.
  • Retirement savings plan options.
  • Paid time off and holiday benefits.
  • Opportunities for professional growth and development.
  • Supportive and inclusive work environment.
About the Company

Mills Auto Group is a leading automotive dealership located in Charlotte, NC, committed to providing outstanding service and value to our customers. With a strong reputation built on integrity and customer satisfaction, we strive to create a positive workplace culture and deliver an exceptional automotive experience for all our clients.

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