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Service Management Jobs (NOW HIRING)

Spruce Pine Chevrolet GMC

Service Manager

Spruce Pine, NC · On-site

  • Medical

  • Retirement

  • PTO

Prior experience in automotive service management. * Strong leadership and communication skills. * Knowledge of vehicle repair processes and best practices. * Ability to multitask and prioritize in a ...

Vertical Mechanical Group Inc

Service Manager

Sterling, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Strong leadership and team management skills. * Excellent problem-solving abilities and customer service mindset. * Knowledge of industry regulations, safety standards, and best practices.

Doggett Toyota Lift

Service Manager

San Antonio, TX · On-site

Service Manager Classification Exempt Job Summary The Service Manager at Toyota Lift of South Texas ... Work in Process (WIP) Management * Response Time and First-Time Fix Rate * Ensure work orders are ...

D.W. Campbell, Inc.

AUTOMOTIVE SERVICE MANAGER

Woodstock, GA · On-site

$50K - $85K/yr

  • Medical

  • Dental

  • Vision

Qualifications:** - Proven experience in a service management role, preferably within a related industry. - Strong leadership and team management skills, with a focus on fostering a positive work ...

AAC Inc.

IT Service Manager

Vienna, VA · On-site

Required : • BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. • Strong knowledge of ITIL-based service management ...

Klmv Group Llc

Be Seen First

Entry-Level Customer Service & Management Trainee | Paid Training

Union City, NJ · On-site

$45K - $55K/yr

Looking for a role where your customer service skills actually lead to a management position? We are looking for ambitious communicators who want more than just a basic entry-level job. If you have a ...

Klmv Group Llc

Be Seen First

Entry-Level Customer Service & Management Trainee | Paid Training

Union City, NJ · On-site

$45K - $55K/yr

Looking for a role where your customer service skills actually lead to a management position? We are looking for ambitious communicators who want more than just a basic entry-level job. If you have a ...

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Service Management information

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$33K

$70K

$118.5K

How much do service management jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What are some typical challenges faced in a service management role, and how can they be addressed?

In a Service Management role, professionals often encounter challenges like managing customer expectations, coordinating between multiple teams, and ensuring consistent service delivery. Balancing urgent incident responses with longer-term process improvements can also be demanding. To address these challenges, clear communication, strong organizational skills, and adopting IT service management frameworks like ITIL are essential. Regular collaboration with technical teams and stakeholders helps ensure alignment and continuous improvement in service quality.

What is the difference between Service Management vs Customer Support Specialist?

AspectService ManagementCustomer Support Specialist
Required CredentialsCertifications like ITIL, PMP often preferredCustomer service training, sometimes certifications like HDI or CSAT
Work EnvironmentTypically in IT, telecom, or service industries managing processesCustomer service centers, call centers, or online support
Employer & Industry UsageUsed across IT, telecom, healthcare, and service sectorsPrimarily in retail, tech, and service industries
Common Search & Comparison IntentUnderstanding process management and service deliveryAssisting customers and resolving issues

Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.

What are the key skills and qualifications needed to thrive in service management, and why are they important?

To thrive in Service Management, you need strong organizational skills, a solid understanding of IT service delivery frameworks (such as ITIL), and relevant experience in managing service operations. Familiarity with service management tools like ServiceNow, ITIL certifications, and knowledge of ticketing systems are commonly required. Excellent communication, problem-solving abilities, and customer-oriented mindset help foster collaboration and ensure high customer satisfaction. These skills are critical for maintaining efficient service delivery, resolving issues quickly, and consistently meeting business and client expectations.

What is service management?

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services. It focuses on designing, delivering, managing, and improving the way IT and non-IT services are provided to meet business needs. Service management involves processes like incident management, change management, and service desk support, ensuring services are reliable, efficient, and aligned with customer expectations. It is commonly associated with frameworks such as ITIL (Information Technology Infrastructure Library).
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Service Management jobs near you
Infographic showing various Service Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

Associate CIO, Service Management Office

Princeton University

Princeton, NJ • On-site

$245K - $300K/yr

Full-time

Re-posted 8 hours ago

Princeton University rating

9.0

Company rating: 9.0 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

26th of 618 rated colleges and universities

Job description

Overview
The Associate CIO of the Service Management Office provides the strategic leadership and oversight of the office, reporting to the CIO as a member of the senior leadership team. Specifically, the Associate CIO leads the continuation of the Enterprise Service Management initiative, manages the development and execution of the ServiceNow platform roadmap, and leads the support functions including the Service Desk, Field Support Operations, Client Systems Services, the Solution Center and works in close liaison with the IT Support Community and Distributed IT Practitioners. These teams work together to mature and improve our overall service delivery capability.
Responsibilities
Leadership and Oversight
  • Sets the mission, vision, and strategy of the IT support organization to foster a customer-oriented culture and mindset driven by continual service improvement techniques
  • Serves as a trusted advisor to campus units, builds and maintains relationships with stakeholders to develop a keen understanding of business needs
  • Ensures efficient delivery of IT services to meet those needs related to service management and the use of SaaS solutions
  • Balances growth and agility, ensuring the core IT functions are reliable, stable, and efficient
  • Builds the leadership team and technical talent to deliver results and support future growth
  • Leads SMO and OIT's (Office of Information Technology) continual improvement initiatives
  • Leads recruitment and compensation initiatives for the SMO
  • Leads the Customer Service and Support functions in developing procedures and processes that incorporate continual improvement, best practices, and outstanding customer service
  • Oversees key IT Infrastructure Library (ITIL) processes, such as incident management, knowledge management, change management, request fulfillment, problem management, configuration management, software asset management, service catalog management, and service portfolio management
  • Oversees platform support for Enterprise Risk Management initiatives in Critical Infrastructure applying IT Operations Management (ITOM) processes for application monitoring and event management
  • Manages and refines OIT's IT metrics program, developing key reports, key performance indicators (KPIs), and metrics packages for OIT leadership and senior management
  • Manages program risks, issues, and scope changes using defined governance processes and tools, including forecasting demand and calculating appropriate levels of FTE and supplier augmentation
  • Interfaces and communicates regularly with program teams, management, and stakeholders to foster inclusion and transparency
  • Ensures that quality standards are met using approved processes, methodologies, and deliverables
  • Oversees relationships with department chairs, program directors, and departmental leadership to align IT Support Community with operational and academic needs, while identifying opportunities to enhance IT service delivery and support effectiveness.

Strategy
  • Engages with University leadership to support the strategic adoption of service management and continual improvement principles
  • Provides strategic leadership for service management at the University including the establishment of a university service portal
  • Builds a multi-year roadmap for the ServiceNow platform and anticipates emerging needs for the University
  • Develops strategies to ensure alignment between the goals of all OIT, the IT Support Community and Distributed IT Practitioners.

Qualifications
  • 10+ years of relevant technical experience, including 6+ years of experience in a leadership role managing people and teams within technical functions.
  • Solid background in delivering Cloud/Software-as-a-Service Platforms
  • Experience with modern SaaS/cloud-based based infrastructures in which they have scaled, led, and secured an ecosystem of applications with proactive strategies and proactive roadmaps, and inspiring vision
  • Record of accomplishment of leading IT transformational initiatives in sophisticated environments
  • Success in using both standard methodologies, such as IT service management practices based on ITIL, as well as agile philosophies like DevOps
  • Record of accomplishment with building and effectively managing large teams, and putting scalable processes and infrastructure in place
  • Demonstrable ability to formulate a high-level strategy, then convert it into a tactical plan and execute on that plan
  • "Hands-on" operating style and approach with a long-term point of view
  • Resilient and tenacious, with an inclination toward policy and process
  • Demonstrated ability to learn technical information quickly
  • Team player able to work collaboratively and effectively with and through others, at all levels in the organization
  • Forward looking with an emphasis toward process improvement
  • Innovative and able to call on business sense and creativity to develop new ideas and solutions
  • Education: Bachelor's degree or equivalent professional experience

Preferred:
  • ITIL certified or ISO/IEC Foundation certified
  • LEAN certification
  • PMI /Agile certification
  • Experience in using ITIL change management best practices
  • Higher education experience
  • Vendor management

Princeton University is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education/training, key skills, market, collective bargaining agreements as applicable, and organizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly.
If the salary range on the posted position shows an hourly rate, this is the baseline; the actual hourly rate may be higher, depending on the position and factors listed above.
The University also offers a comprehensive benefit program to eligible employees. Please see this link for more information.
Standard Weekly Hours
36.25
Eligible for Overtime
No
Benefits Eligible
Yes
Probationary Period
180 days
Essential Services Personnel (see policy for detail)
No
Physical Capacity Exam Required
No
Valid Driver's License Required
No
Experience Level
Director
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Salary Range
$245,000 to $300,000

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