Branch Manager

RG Group is a growing family-owned business that has been providing trusted expertise in the fluid handling and motion control industry for over 65 years. As a family-owned business, we encourage a culture where associates feel cared for and valued. To foster a team-oriented, engaged, and productive work environment, RG Group makes every effort to provide ongoing learning and career advancement opportunities, competitive pay and benefits, and flexible work schedules.

What we offer:

• Competitive Salary and Bonus
• Medical, Dental & Vision Insurance
• Generous PTO
• Educational Assistance Reimbursement
• Ongoing paid training and certification opportunities
• 401k & Matching
• Company Sponsored Social Events
• Employee Assistance Program

Learn more about RG Group and watch interviews with RG Group associates at https://www.rg-group.com/careers

Position Summary:

Responsible for the daily operations of the store, including, but not limited to, customer service, cash control, and inventory control, in accordance with overall company policies and procedures. The focus of this position is to improve the commercial performance of the store by increasing inventory turnover and sales, increasing the store’s customer base and maximizing profitability. Required to perform functions related to store operations, finance, purchasing, accounting, customer care, marketing, logistics, information technology, and administration.

Essential Functions:

• Provide premier customer service, face-to-face, and via telephone
• Manages stock levels and makes decisions about stock control
• Assists the Director of Marketing in:
  • Analyzing sales figures and forecasting future sales volumes to maximize profits
  • Analyzing and interpreting trends to facilitate planning
• Uses information technology to record sales figures and manage business contacts
• Responds to customer complaints and comments
• Promotes the organization on a local level
• Maintains an awareness of market trends in the area and industry
• Initiates changes to improve business to include:
  • Telephone prospecting
  • Suggests promotions
  • Suggests and executes marketing events
• Interacts with key account managers, territory managers, and outside sales reps as necessary to meet customer service goals
• Purchases store supplies
• Keeps the store clean, orderly, and safe for customers and employees
• Performs other duties as requested by manager

Knowledge, skills, and abilities:

• Customer focus, drive, and enthusiasm
• Excellent communication and interpersonal skills
• Ability to grasp new concepts and generate creative ideas
• Entrepreneurial perspective
• Good risk assessment skills
• Aptitude for teamwork
• Ability to work independently and under pressure
• Leadership perspective

Education:

• High school diploma or equivalent.

Relevant Experience:

• Minimum 4+ years’ experience in customer service, sales or retail store sales required.
• Previous retail experience, preferably in hydraulics or pneumatics
• Previous customer service and sales experience

The greatest of the RG Group’s resources is our associates. Dedicated, intelligent and entrepreneurial team members are empowered with the authority to make decisions they believe will add value to our company as well as the customers and manufacturers we serve. Appropriately, RG Group’s benefit and compensation package rewards associates for their individual and collective contributions.

RG Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.