SERVICE AND QUALITY COORDINATOR

General description: Responsible for registering the attendance of the participants daily, keeping the data updated in the system and monitoring compliance with the proposals that subsidize the operations. It establishes strategies to guarantee the retention of the participants and offers suggestions to the leaders of Health and Life Skills, Educational, Recreation and Sports, Youth Development, Career Development and Employability and among others on the effectiveness, quality and efficiency of the programs.

TASKS AND DETAILED WORK ACTIVITIES:

1. Keeps the membership system up to date with the correct and updated data.

2. Enroll all participants and maintain a record of all required documents.

3. Guides all participants on the important aspects and benefits of the club and guarantees that they use the membership card.

4. Evaluate the frequency of the participants' attendance, identify trends and analyze the results to ensure that the Unit is meeting the requirements of the proposals.

5. Make the required reports on time and with accurate information. In addition, it offers suggestions and proposes strategies to support the programs.

6. Ensures security, promotes a risk-free environment, and maintains the proper appearance of the reception area.

7. Supports the Unit Director Leader in analyzing the effectiveness of the club and the operation in general.

8. Coordinate activities in the community to market the club and in turn meet the required attendance of participants, as well as retention and impact on other youth. Communicate and distribute information about upcoming events and activities.

9. Develops solidarity with other Clubs and other non-profit organizations to establish links with professionals in the community; visits program participants' schools at least once per semester. In addition, it will establish and promote alliances with the schools of the participants.

10. Promote customer service in your area and throughout the Club and is a positive example inside and outside it.

11. Identify and manage possible risk situations for the Unit's operations.

12. Know and serve the clientele of donors, participants, families and communities.

13. Oversees and evaluates the performance of the Maintenance Leaders and Safety Leaders to ensure compliance with action and work plans.

14. Will perform any other tasks assigned by their supervising leader.

15. SUPERVISION RESPONSIBILITIES: include interviewing, recruiting, and training employees; plan, assign and direct work or projects; evaluate performance of their subordinates; recognize and discipline employees; handle complaints and resolve problems.

Education or experience: Grade Associate of Business Administration, Computer Information System or Office System from an accredited university and one (1) year of related experience.

DISCLAIMER: The information provided shows the nature of the general responsibilities and the level of competency expected. However, this job description has not been designed as a comprehensive inventory of all responsibilities and qualifications required to the leader assigned to the job.

Equal Employment Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.