Customer Service Representative

We are inviting applications for a Customer Service Representative to join our service industry team in DENVER, Colorado. This role offers a contract to hire employment opportunity. The successful candidate will be primarily tasked with providing stellar customer service, processing orders, and handling customer complaints. They will work directly with technicians and home warranty companies, providing information about our products and services.

Responsibilities:

• Provide fast, friendly, and accurate information to customers
• Work directly with technicians and home warranty companies to provide information about our products and services
• Assist with quotations, process orders, and respond to customer complaints
• Handle phone calls, process chat requests, and manage general service requests
• Educate customers about the terminology, features, and benefits of products to improve product-related sales and customer satisfaction
• Accurately provide information regarding the availability of in-stock items via telephone or email
• Generate new and repeat sales by providing product and technical information in a timely manner
• Recommend alternate products based on cost, availability, or specifications
• Execute all aspects of the sales function including data entry
• Process purchase orders and requests for quotations
• Maintain and direct customer service software tickets, as necessary
• Answer customer inquiries via emails
• Assist with billing and month-end clean-up for orders that have not been closed out for billing
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery
• Participate in on-the-job training activities, cross-train other employees on various tasks, and take individualized training – as assigned
• Effectively adhere to policy and procedures in compliance with company policy and the law
• Maintain a clean, professional, and safe work environment; creating an environment that welcomes others
• Participate in Departmental Meetings
• Perform other duties as assigned.• Proficiency in answering inbound calls and managing inbound/outbound calls.
• Prior experience in a call center customer service role.
• Strong customer service skills with the ability to resolve issues efficiently.
• Ability to perform data entry tasks accurately and efficiently.
• Proficiency in email correspondence and ability to respond promptly to customer inquiries.
• Knowledge of Microsoft Excel and Microsoft Word for managing and organizing data.
• Experience in order entry and ability to manage order-related tasks.
• Ability to schedule appointments effectively, ensuring smooth operation of business activities.
• Excellent communication and interpersonal skills for interacting with customers and team members.