After Sales Service Representative

NOW HIRING An after sales service representative:

The After-Sales Service Representative supports the organization by providing front-line assistance to customers and authorized service centers. This role acts as a liaison and is responsible for listening and responding to customer inquiries, communicating detailed product information, and processing orders. The After-Sales Service Representative is responsible for establishing and maintaining profitable relationships for Uriah Products LLC.

JOIN URIAH PRODUCTS: Our mission is to provide our customers with high-quality, reliable products at an affordable price. We are a diverse company that manufactures a wide range of consumer products sold under different brands. We are expanding and looking for talented people to grow with us.

Uriah Products has rapidly established itself as a prominent distributor of top-quality trailer repair parts, catering to both business and personal vehicle owners with a commitment to providing exceptional products at reasonable prices. We are constantly growing and looking for more driven individuals to join our team!

• Competitive compensation
• Full-time position
• Work hours Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Health, Dental, and Vision plans
• SIMPLE IRA
• Paid Vacations and Holidays

• Establish and maintain profitable relationships with customers and authorized service centers.
• Professionally handle incoming calls and emails from customers and vendors to ensure that their concerns are resolved both promptly and thoroughly.
• Calculate, audit, and verify available information to determine a plan of action.
• Transfer incoming calls and emails to an After Sales Service Technician when Technical Aid is required.
• Provide troubleshooting assistance for orders, account statuses, and other issues.
• Professionally communicate relevant product information to customers.
• Assess product availability and the effect it has on order fulfillment.
• Inventory reporting and maintaining sufficient Inventory on replacement parts.
• Supply Inventory counts as requested.
• Receive goods verifying accurate receipt, report, and put in proper location.
• Effectively manage customer charge accounts and their selected form of payment.
• Verify customer billing information for accuracy and process billing payments.
• Verify customer shipping information for accuracy, to ensure timely delivery.
• Perform administrative tasks such as maintaining information files and processing paperwork and more!

• A high school diploma or general education degree (GED) is required.
• Previous experience utilizing Customer Relationship Management (CRM) software or relative experience in a customer service role is beneficial.

Sound like the right place for you? Apply now to join our growing team!