Helpdesk Support Technician

First Bank Richmond

Richmond, IN

Expired: May 13, 2024 Applications are no longer accepted.

Full-Time

Job Description

Company Info

Position Summary:

The Helpdesk Support Technician will provide first-line Helpdesk support to employees and assign Helpdesk tickets, as needed. Core responsibilities include installation, troubleshooting, and maintenance of desktops, laptops, application software, and peripheral, as well as creating and maintaining documentation for IT equipment inventories and audits.

Essential Responsibilities:

Install, maintain, upgrade, and support desktops and other IT peripherals
Assist in the installation and maintenance workstation software
Coordinate repairs and upgrades with departments
Analyze and resolve hardware, software, and network issues
Provide basic administration of network accounts and passwords
Participate in third-party risk management review efforts to ensure adequate security practices are in place
Produce and organize physical and electronic documentation for reports, audits, and IT troubleshooting
Perform additional responsibilities as assigned

Qualifications:

University degree in computer science or minimum of 3 years hands-on experience with Helpdesk support
Experience with desktop administration and troubleshooting
Experience with network security principles and desktop management best practices
Knowledge of Windows active directory environments
Proficiency with MS Word, Excel, and Power Point applications
Strong aptitude for troubleshooting and problem solving
Ability to work flexible schedule, as needed
Ability to travel to all Indiana and Ohio locations, as needed
Ability to occasionally lift up to 50 pounds as part of normal duties