Trotec Laser - Technical Customer Service Representative

About Trotec:

Trotec Laser is a leading international provider of advanced, high-speed laser equipment for cutting, engraving and industrial marking. With the broadest product line on the market, Trotec systems are used to cut, engrave, or mark a wide range of materials including wood, paper, metal, acrylic, leather, stone, plastics, and more. The company's extensive line of quality laser systems, coupled with its unmatched service and support offerings, have made Trotec one of the industry's leading resources for computer controlled engraving equipment and marking systems. Trotec highly values innovation and R in fact, over a decade ago Trotec developed the world's first laser system that combines CO2 and fiber laser technology in one machine. All major equipment components and products are manufactured in the U.S. and Austria. Trotec machines are currently used in more than 90 countries around the globe. With 380 employees working in 13 international sales branches, Trotec offers customers an international service and sales network. Trotec's U.S. presence is headquartered in Plymouth, MI, with additional service and support centers in Anaheim, CA, Arlington, TX, Atlanta, GA, Edison, NJ, Raleigh, NC, Tampa, FL., Seattle, WA, and Phoenix, AZ. For more information, please visit www.troteclaser.com and www.trotec-marking.com.

Trotec is on the search for and energetic, customer focused, self-starter that is passionate about providing first-class customer experiences! Trotec offers a fast paced, friendly, team-oriented work environment with competitive pay and an excellent benefits package including health, dental, vision, 401k, paid holidays, and vacation. Qualified candidates can interview and start immediately.

Technical Customer Service Representative Overview:

•    New customer setup

•    Assisting customers in identifying spare parts

•    Providing customers with quotes on spare parts and consumable parts

•    Processing orders

•    Assists tech supervisor in service coordination

•    Researches and resolves customer questions, requests, and problems promptly and courteously.

•    Keeps customer informed of order status

•    Ensure data quality

•    Assist in warehouse and shipping and receiving

•    Answer phones 

•    Other duties as assigned

Requirements:

•    Customer Focused

•    Detail Oriented

•    Organized

•    SAP Experience is a plus

•    Salesforce Experience is a plus

•    Proficient in Microsoft Office Suite 

•    Strong written and verbal communication skills

•    Well organized self-starter.

•    Ability to multi-task.

Reports to: Technical Support Supervisor

Position Type: Full-Time

Qualifications: Must have a minimum of 3 years relevant experience.