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Customer Service Technical Jobs (NOW HIRING)

Eastman

Customer Service Technical Rep

Springfield, MA · On-site

$72K - $99K/yr

... Technical Service, Market Development and Technology in the development and sale of high ... • Customer focus, responsiveness and the ability to meter information flow based on need and ...

Eastman

Customer Service Technical Rep

Springfield, MA · On-site

$72K - $99K/yr

... Technical Service, Market Development and Technology in the development and sale of high ... • Customer focus, responsiveness and the ability to meter information flow based on need and ...

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Customer Service Technical information

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How much do customer service technical jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer service technical in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

What is a Customer Service Technical?

Customer Service Technical roles involve assisting customers with technical issues related to a company’s products or services. These professionals handle troubleshooting, problem resolution, and provide guidance on product usage, often through phone, email, or chat support. They require a combination of customer service skills and technical knowledge to address client concerns efficiently. Their goal is to ensure customer satisfaction by resolving issues promptly and effectively.

How does a Customer Service Technical typically collaborate with other departments to resolve complex customer issues?

In a Customer Service Technical role, you frequently work with cross-functional teams such as engineering, product management, and quality assurance to resolve complex customer issues. When a problem goes beyond standard troubleshooting, you'll escalate tickets and provide detailed information to technical specialists or developers. Regular communication and follow-up are key, as you act as the bridge between the customer and internal teams, ensuring swift and accurate solutions. This collaborative approach not only resolves issues efficiently but also helps identify and prevent recurring problems.

What are the key skills and qualifications needed to thrive as a Customer Service Technical, and why are they important?

To thrive as a Customer Service Technical, you need a solid understanding of troubleshooting, product knowledge, and customer support, often supported by a relevant diploma or technical certification. Familiarity with CRM software, ticketing systems, and remote diagnostic tools is typically required. Strong communication, patience, and problem-solving skills help you effectively address customer issues and build rapport. These competencies are crucial for resolving technical problems efficiently and ensuring customer satisfaction.

What is the difference between Customer Service Technical vs Customer Support Specialist?

AspectCustomer Service TechnicalCustomer Support Specialist
Required CredentialsTechnical certifications, technical knowledgeBasic customer service skills, sometimes technical knowledge
Work EnvironmentTechnical support centers, IT departmentsCall centers, retail, online support
Employer & Industry UsageIT, telecommunications, software companiesRetail, e-commerce, tech companies
Common Search & ComparisonTechnical skills, troubleshootingCustomer service, support roles

Customer Service Technical roles focus on troubleshooting and resolving technical issues, often requiring certifications and technical knowledge. Customer Support Specialists handle general customer inquiries, emphasizing communication skills. Both roles are vital in customer service but differ mainly in technical complexity and required credentials.

What cities are hiring for Customer Service Technical jobs?

Cities with the most Customer Service Technical job openings:

What states have the most Customer Service Technical jobs?

States with the most job openings for Customer Service Technical jobs include:

What are popular job titles related to Customer Service Technical jobs?

For Customer Service Technical jobs, the most frequently searched job titles are:

Customer Service Technical jobs near you
Infographic showing various Customer Service Technical job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,993 per year, or $21.2 per hour.

Customer Service Technical Rep

Springfield, MA • On-site

Eastman
See more jobs at Eastmanexternal

$72K - $99K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Eastman Chemical rating

8.3

Company rating: 8.3 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

Job description

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

Responsibilities


•    Maintain and contribute to an effective safety environment.
•    Effective and timely response to technical product needs.
•    Understand and influence of glazing standards and codes as related to laminated glass.
•    Develop design of experiments, proficiently perform calculations through internal and external software, and coordinate data acquisition and communication from project conception through publication and presentation both internally and externally. 
•    Support Sales, Marketing, Technical Service, Market Development and Technology in the development and sale of high-performance interlayer products.
•    Establish industry credibility, trust and approachability through SDO and industry participation. 
•    Interpretation and calculation of performance from design media (CAD, blueprints)
•    Oversee equipment specification, set-up, modifications, engineering and maintenance.
•    Develop testing procedures and tools to enhance accuracy and efficiency.
•    Understand technical requirements for existing and emerging applications and translate to product testing, training, prototype evaluations and project specifications.
•    Manage project budgets, timelines, resources, and communication, to enhance penetration and adoption of high-performance products while protecting the Saflex brand and upholding targeted value propositions.

Qualifications

•    Associate's degree in scientific or engineering field required; Bachelor's degree preferred. 

•    Experience in a laboratory environment highly preferred. 

•    1-3 years of professional work experience in science related field
•    Strong working knowledge of Microsoft Office especially Excel, Word, PowerPoint, mini-tab or comparable statistical software, solid works and Finite Element Analysis proficiency (knowledge in glass or structural engineering analysis a plus), and DOE experience.
•    Demonstrated skills in technical problem solving.
•    Ability to perform laminate cutting, pummel and process evaluation of [JS1.1] samples returned from laminators
•    HUD evaluation of sheet and windshields
•    Customer focus, responsiveness and the ability to meter information flow based on need and audience.
•    Excellent communications, presentation, planning, organizational, and project management skills.
•    Ability to interact in a global environment
•    Ability to work in committees, interpret regulatory documentation, publicly discuss and defend technical rationale.
•    Ability to effectively interact with management, marketing, sales as well as technical and engineering personnel.
•    Willingness to travel up to 20%.

Please Note

Eastman will not accept applicants for this offered position who require visa sponsorship, including those whose status is F-1 visa OPT who subsequently would require ongoing visa sponsorship.

The base salary range for this position is $72,000-99,000.

At Eastman, we are committed to transparency and integrity in our compensation practices. Eastman includes salary ranges in some job postings to provide clear compensation information and to be compliant with state laws that require disclosure. Not all postings display ranges due to factors like location, market conditions, or position specifics. Compensation is based on qualifications and experience. Candidates are encouraged to discuss their salary questions during the interview process.

Benefits

Your total rewards go far beyond a competitive salary. When you join Eastman, you gain access to an exceptional suite of programs designed to protect your health, grow your wealth, and fuel your career.

Compensation & Incentives
• Base pay plus performance-based incentive opportunities that let you share in our success.

Health & Wellness
• Comprehensive medical, prescription-drug, and dental coverage—paired with a Health Savings Account option to help you save tax-free dollars for care today or in the future.
• A robust menu of voluntary benefits—including vision, optional life, critical-illness protection, and more—so you can tailor coverage to fit your life.
• Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.

Retirement & Financial Strategies 
• 401(k) with a company match—plus an additional annual retirement contribution from Eastman to accelerate your long-term savings.

Time Away
• Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life’s moments.

Growth & Development
• Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.

At Eastman, we invest in the whole you—so you can bring your best self to work every day and build a future you’re proud of.

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.

Eastman is committed to creating a powerfully engaged workplace, where everyone can contribute to their fullest potential each day.

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