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Customer Service Technical Jobs in Washington (NOW HIRING)

XBP ASIA

Customer Service Rep

Washington, DC · On-site

$19/hr

As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing ...

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Customer Service Technical information

What is a Customer Service Technical?

Customer Service Technical roles involve assisting customers with technical issues related to a company’s products or services. These professionals handle troubleshooting, problem resolution, and provide guidance on product usage, often through phone, email, or chat support. They require a combination of customer service skills and technical knowledge to address client concerns efficiently. Their goal is to ensure customer satisfaction by resolving issues promptly and effectively.

How does a Customer Service Technical typically collaborate with other departments to resolve complex customer issues?

In a Customer Service Technical role, you frequently work with cross-functional teams such as engineering, product management, and quality assurance to resolve complex customer issues. When a problem goes beyond standard troubleshooting, you'll escalate tickets and provide detailed information to technical specialists or developers. Regular communication and follow-up are key, as you act as the bridge between the customer and internal teams, ensuring swift and accurate solutions. This collaborative approach not only resolves issues efficiently but also helps identify and prevent recurring problems.

What are the key skills and qualifications needed to thrive as a Customer Service Technical, and why are they important?

To thrive as a Customer Service Technical, you need a solid understanding of troubleshooting, product knowledge, and customer support, often supported by a relevant diploma or technical certification. Familiarity with CRM software, ticketing systems, and remote diagnostic tools is typically required. Strong communication, patience, and problem-solving skills help you effectively address customer issues and build rapport. These competencies are crucial for resolving technical problems efficiently and ensuring customer satisfaction.

What is the difference between Customer Service Technical vs Customer Support Specialist?

AspectCustomer Service TechnicalCustomer Support Specialist
Required CredentialsTechnical certifications, technical knowledgeBasic customer service skills, sometimes technical knowledge
Work EnvironmentTechnical support centers, IT departmentsCall centers, retail, online support
Employer & Industry UsageIT, telecommunications, software companiesRetail, e-commerce, tech companies
Common Search & ComparisonTechnical skills, troubleshootingCustomer service, support roles

Customer Service Technical roles focus on troubleshooting and resolving technical issues, often requiring certifications and technical knowledge. Customer Support Specialists handle general customer inquiries, emphasizing communication skills. Both roles are vital in customer service but differ mainly in technical complexity and required credentials.

What cities in Washington are hiring for Customer Service Technical jobs?

Cities in Washington with the most Customer Service Technical job openings:

Customer Service Technical jobs near you
Infographic showing various Customer Service Technical job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Temporary, and 7% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Customer Service Technical Analyst

Washington, DC • Remote

MacroSys, LLC
Government Relations and Lobbying Services • 1 - 10 employees
Learn more about MacroSys, LLCexternal

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

We are currently seeking a full-time Customer Service Technical Analyst to join our dynamic and purpose-driven team. At our core, we are more than consultants—we are solution-builders committed to making a meaningful impact in the lives of others.


Our team thrives on collaboration, innovation, and a shared dedication to delivering value to our clients, the industries we serve, and one another. We believe that diverse perspectives and a strong sense of purpose are the foundation for lasting relationships built on service and gratitude.


We’re looking for an energetic, dependable, and confident self-starter who is eager to contribute, grow, and make a difference. If you're seeking a rewarding opportunity in a supportive and fast-growing organization, we encourage you to apply.


Responsibilities 

  • Communicate clearly with industry stakeholders and guide them through troubleshooting steps to resolve issues (written and verbal).
  • Deliver technical assistance to industry stakeholders submitting both annual and monthly data reports.
  • Utilize a ticketing system to document calls and follow-ups.
  • Research and resolve issues using available tools, databases, and team collaboration.
  • Identify roadblocks, proactively solve problems, and make informed decisions.
  • Assist in training initiatives for stakeholders on data reporting systems, with occasional travel (up to three times per year) as needed.
  • Review and validate annual data submissions from public transit agencies to ensure accuracy and compliance.
  • Participate in software testing efforts to support user interface enhancements and system improvements.
  • Contribute to special projects, including the development of policy documentation, facilitation of webinars, and performance data analysis.


Qualifications

  • Bachelor’s degree (BA or BS) from an accredited institution
  • Passion for customer service and collaboration
  • Excellent written and verbal communication skills
  • Interest in the public transportation sector
  • Proficiency in developing presentations and writing reports
  • Strong analytical abilities, including organization, analysis, and interpretation
  • Skilled in Microsoft Office applications (e.g., Excel, Word, PowerPoint)
  • Preferred but not required: experience in data analysis/validation, finance or economics, or the public transportation industry
  • Preferred but not required: familiarity with Jira or similar project management tools
  • Must be legally authorized to work in the United States without sponsorship
  • Ability to obtain and maintain a federal government security clearance

Company Description

Located in the heart of Washington, DC, MacroSys, LLC, is a federal consulting company with nearly three decades of experience providing integrated research and analysis, communications, and IT solutions tailor-made to support the unique mission, policies, operational goals, and outreach and education initiatives of federal government programs.

Are you a professional with drive, passion, and an innovative mindset, and do you enjoy working in a dynamic team? MacroSys may be the perfect fit for you... We offer competitive salaries and full benefits, including health, dental, vision, and life insurance.