Customer Service Manager

Customer Service Manager

Employment- Full Time

General Purpose of Job:
The Customer Service Manager is responsible for ensuring a high performing operation by leading, engaging, coaching and developing Avflight team members. This position would also provide customers with professional service and solutions, supporting their teams' efforts in creating a safe, reliable operation.

Duties:

• Welcoming and providing superior customer service to crew members and passengers visiting the facility
• Coach and mentor team members in skill development, customer service elevation and company culture behaviors
• Promote an environment of mutual respect and trust between team members
• Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Communicate aircraft arrivals to line service and complete pre-arrival information from customers
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Interact with customers on a daily basis, responding to their questions and resolving any escalated concerns
• Ability to work a flexible schedule and work overtime as required
• Perform other duties as assigned

Qualifications:
• High school diploma or GED
• Some college and/or hotel/hospitality experience preferred
• 2-4 years of experience in a lead or supervisory role
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Previous retail and/or customer service experience preferred
• Must be able to lift 20lbs and carry up to 10lbs.
• Frequent sitting, standing, bending, reaching.

Competency/Behavioral Requirements:
• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude

Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

EEO/AA