Customer Service Associate

Hey there, plumbing and HVAC enthusiasts! Are you ready to dive into an exciting adventure with the coolest crew in town? Look no further! D&F Plumbing, the ultimate champions of outstanding service, is on the hunt for Customer Service Associates to join our squad. We offer this position a generous wage of $18 - $25 per hour, depending on experience.

Additionally, we provide this full- or part-time phone position with wonderful benefits, including medical, vision, dental, a 401(k), and paid time off (PTO). By joining our office team, you'll be part of a company culture that values innovation, teamwork, and quality workmanship. Get ready for a thrilling career where you'll be treated like a VIP, showered with awesome pay and benefits that'll make you do a happy dance!

YOUR DAY-TO-DAY

Picture this: you start your day as a Customer Service Associate at D&F Plumbing, fueled by the energizing vibes of a superhero. You're the ultimate problem-solving guru, swooping in to save the day for our fantastic customers! Armed with your witty communication skills and lightning-fast thinking, you tackle inquiries, schedule appointments, and zap away concerns like a true champ.

But that's not all! As a master of multitasking, you effortlessly conquer our high-tech dispatch software, skillfully juggling schedules like a circus performer. And with your superhuman speed, you update customer records in a flash, ensuring our operations flow smoother than a well-plumbed pipe. Plus, your friendly and infectious personality creates magical connections with customers, leaving them grinning from ear to ear!

WHAT IS REQUIRED

To join our epic team, you need to possess these amazing qualities:

• 2+ years of customer support experience, specifically with large call volumes
• 1+ years of experience using ServiceTitan
• Computer proficiency and the ability to use data entry, scheduling, and dispatching software
• Ability to lift up to 30 lbs
• Knowledge of code

Experience dispatching for 24-hour trades would be a plus. A high school diploma or equivalent is preferred.

SCHEDULE AND LOCATION

Get ready to join our super squad at D&F Plumbing, conveniently located in the heart of Portland, OR. Whether you prefer a part-time gig or want to go full throttle, we've got the schedule to suit your superhero lifestyle. We'll even reveal the secret coordinates to our headquarters-where the magic happens!

WHO WE ARE

Since we opened our doors in 1927, we have been proudly serving our community, providing expert and trustworthy plumbing services for the Vancouver area. Committed to excellence, we are licensed, bonded, insured, and regularly receive industry-leading continuing education. From single-line repairs to entire repipes, there is no job we can't handle!

Our amazing team of talented individuals is the key to our continued success. That is why we provide them with competitive pay, great benefits, and an excellent work environment! With us, you're never just a number! We're on the hunt for talented individuals to add to our close-knit team. We hope you'll join us!

APPLY TODAY!

Are you ready to unleash your inner superhero and rock it as a part of our D&F Plumbing family? Get your superhero cape ready-it's time to leap into action! Applying is a breeze. Just pop over to our website, channel your inner superhero strength, and breeze through our lightning-fast, mobile-friendly application in just 3 minutes. Get ready to embark on an extraordinary adventure with D&F Plumbing-we can't wait to welcome you to the team!