Call Center Lead

We are looking for a Call Center Lead in the area of Alsip-Hybrid. Will be interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Duties?/?Responsibilities: •Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.•Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.•Explain products or services and prices, and answer questions from customers.•Obtain customer information such as name, address, and payment method, and enter orders into computers.•Record names, addresses, purchases, and reactions of prospects contacted.•Adjust sales scripts to better target the needs and interests of specific individuals.•Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.•Answer telephone calls from potential customers who have been solicited through advertisements.•Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.•Maintain records of contacts, accounts, and orders. Skills?/?Requirements?/?Qualifications •Familiarity with office software and phone systems a plus •Interpersonal and customer service skills •Analytical and problem-solving skills •Great multitasking, organizational, and time-management skills •Ability to answer a high volume of calls and/or emails daily •Ability to share work among a customer service team We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.