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Call Centre Jobs (NOW HIRING)

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center Operations Compensation: Commission-Based ($16 per Vehicle Purchased) Position Overview We are ...

General Call Center | Full-Time

Call Center Agent

Pembroke, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

SNI USA Inc

Call Center

Saint Petersburg, FL · On-site

$19/hr

SNI Companies is looking for seasonal Call Center Representatives. You will be working in a professional, team-oriented call center environment supporting government municipality inquiries. Must have ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ: Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals with rewarding ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center Operations Compensation: Commission-Based ($16 per Vehicle Purchased) Position Overview We are ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call Center Representative Hybrid Training Fully Remote $18-$20/hour Full-Time | Monday-Friday | 8:00 AM ...

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

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How much do call centre jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for call centre in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call centre agent?

Call centre jobs involve working in a centralized office where employees handle incoming or outgoing customer communications, usually by phone, but sometimes via email, chat, or social media. Call centre agents assist customers with inquiries, provide support, process orders, resolve complaints, and may conduct surveys or telemarketing. These roles require good communication skills, patience, and the ability to work in a fast-paced environment. Some call centres focus on customer service, while others may specialize in technical support or sales. The work can be done onsite or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a call centre agent?

To thrive as a Call Centre Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call management software, and sometimes basic data entry tools is important. Patience, resilience, and active listening are essential soft skills for managing customer interactions and resolving issues effectively. These competencies ensure high-quality customer service, efficient issue resolution, and positive client experiences in a high-volume environment.

What are some common challenges faced by call centre agents, and how can they be managed effectively?

Call centre agents often face challenges such as handling high call volumes, managing difficult customer interactions, and meeting strict performance targets. These can be effectively managed by developing strong communication and stress management skills, utilizing available scripts and resources, and seeking support from supervisors or team leads when needed. Many call centres also provide regular training sessions and encourage collaboration among team members to share best practices, which helps agents continuously improve and maintain job satisfaction.

What is the difference between Call Centre vs Customer Service Representative?

AspectCall CentreCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space with multiple agentsOffice or remote, interacting directly with customers via phone or online
Employer & Industry UsageCustomer support, telecommunication, salesRetail, banking, tech support, hospitality
Common Search & ComparisonOften compared for roles involving inbound/outbound callsCompared for direct customer interaction roles

The main difference between a Call Centre and a Customer Service Representative is that a Call Centre is a facility or environment where multiple agents handle calls, while a Customer Service Representative is an individual role that may work in a call center or other customer-facing settings. Both roles require similar skills and training but differ in scope and work environment.

What do you do in a call centre job?

A call centre job involves handling inbound or outbound phone calls to assist customers, answer questions, resolve issues, or promote products and services. Employees often use customer service skills, follow scripts, and utilize computer systems to document interactions. The role may require good communication, patience, and familiarity with call centre software.

What qualifications do you need to work at a call centre?

To work as a call centre agent, typically a high school diploma or equivalent is required. Strong communication skills, basic computer literacy, and the ability to handle customer inquiries are important; some roles may also require training on specific customer service software or tools.
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Call Centre jobs near you
Infographic showing various Call Centre job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center

East Hartford, CT • On-site

Global Channel Management
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Global Channel Managementexternal

$16 - $19.75/hr

Other

Re-posted 25 days ago

Job description

Call Center

East Hartford, CT, United States

$ 17.00 - 18.00 (US Dollar)

Sr Call Center needs 6 months minimum experience in call center/dispatcher experience

Sr Call Center requires:

Must have a High School Diploma, or equivalent; six months minimum experience in call center/dispatcher experience

In lieu of an Associate degree without call center experience

Must be able to pass 27-30 wpm typing test.

Must be able to pass a customer service assessment

Must be able to successfully pass a criminal background check and drug test.

Sr Call Center duties:

Provide one-to-one telephone contact with consumers and providers.

Assist with password resets.

Accurately respond to incoming calls received by the call center.

Accurately document all interactions with consumers.

Properly forward calls to Call Center Leadership or other CT agencies per procedures.

Provide clear, complete, accurate and objective information based on full understanding of program requirements.

Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.

Work with consumers in difficult situations.

Handle and data enter complaints in accordance with approved policies and procedures.

Meet and exceed daily standards for calls answered, customer service, and quality.

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About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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