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Call Center Lead Jobs (NOW HIRING)

Bath Planet

Call Center Lead

Lemoyne, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location: Harrisburg, PA Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our ...

Bath Planet

Call Center Lead

Carlisle, PA · On-site

$600 - $1.0K/wk

Call Center Lead$600-$1,000 Per Week + Performance Bonuses | In-Office Position Location: Harrisburg, PA Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our ...

Bath Planet

Call Center Lead

Carlisle, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location: Harrisburg, PA Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our ...

Bath Planet

Call Center Lead

Mechanicsburg, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location: Harrisburg, PA Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our ...

Bath Planet

Call Center Lead

Mechanicsburg, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location: Harrisburg, PA Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our ...

Bath Planet

Call Center Lead

Camp Hill, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location: Harrisburg, PA Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our ...

Bath Planet

Call Center Lead

Lemoyne, PA · On-site

$600 - $1.0K/wk

Call Center Lead$600-$1,000 Per Week + Performance Bonuses | In-Office Position Location: Harrisburg, PA Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our ...

Bath Planet

Call Center Lead

Harrisburg, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location: Harrisburg, PA Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our ...

Bath Planet

Call Center Lead

Camp Hill, PA · On-site

$600 - $1.0K/wk

Call Center Lead$600-$1,000 Per Week + Performance Bonuses | In-Office Position Location: Harrisburg, PA Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our ...

Bath Planet

Call Center Lead

Mechanicsburg, PA · On-site

$600 - $1.0K/wk

Call Center Lead$600-$1,000 Per Week + Performance Bonuses | In-Office Position Location: Harrisburg, PA Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our ...

Bath Planet

Call Center Lead

Harrisburg, PA · On-site

$600 - $1.0K/wk

Call Center Lead$600-$1,000 Per Week + Performance Bonuses | In-Office Position Location: Harrisburg, PA Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our ...

Bath Planet

Call Center Lead

Lemoyne, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location: Harrisburg, PA Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our ...

Bath Planet

Call Center Lead

Camp Hill, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location: Harrisburg, PA Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our ...

Bath Planet

Call Center Lead

Harrisburg, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location: Harrisburg, PA Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our ...

Bath Planet

Call Center Lead

Carlisle, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location: Harrisburg, PA Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our ...

CENTRAL STATE CREDIT UNION

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

Call Center Lead Department : Operations Reports to : E-Branch Manager FLSA Classification: Non-exempt Compensation Range: $27.00 to $35.72 per hour Job Summary: The Call Center Lead, alongside the E ...

Central State Credit Union

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

Call Center Lead Department : Operations Reports to : E-Branch Manager FLSA Classification: Non-exempt Compensation Range: $27.00 to $35.72 per hour Job Summary: The Call Center Lead, alongside the E ...

Central State Credit Union

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

Call Center Lead Department : Operations Reports to : E-Branch Manager FLSA Classification: Non-exempt Compensation Range: $27.00 to $35.72 per hour Job Summary: The Call Center Lead, alongside the E ...

CENTRAL STATE CREDIT UNION

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

Call Center Lead Department : Operations Reports to : E-Branch Manager FLSA Classification: Non-exempt Compensation Range: $27.00 to $35.72 per hour Job Summary: The Call Center Lead, alongside the E ...

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Call Center Lead information

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$45

How much do call center lead jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call center lead in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What is a call center lead?

Call Center Leads are supervisory professionals responsible for overseeing a team of call center agents. They monitor daily operations, provide guidance and coaching to staff, ensure customer service standards are met, and help resolve complex customer issues. Additionally, they may assist with scheduling, performance evaluations, and implementing new policies or procedures to improve efficiency. Their role is crucial for maintaining a productive and positive call center environment.

What are some common challenges faced by a call center lead, and how can they be effectively addressed?

Call Center Leads often encounter challenges such as managing high call volumes, ensuring consistent team performance, and resolving escalated customer issues. To address these, effective time management and prioritization are essential, as is fostering open communication within the team. Utilizing real-time performance metrics, providing regular coaching, and encouraging a supportive team environment can help maintain service quality and employee morale. Additionally, leads should stay adaptable and proactive in addressing workflow changes or technical issues as they arise.

What are the key skills and qualifications needed to thrive as a call center lead, and why are they important?

To thrive as a Call Center Lead, you need expertise in customer service, team supervision, and problem-solving, often supported by prior call center experience or supervisory training. Familiarity with call center software (like CRM systems and workforce management tools) and strong reporting skills are typically required. Excellent communication, conflict resolution, and motivational abilities are key soft skills that help foster a productive team environment. These skills are crucial for ensuring high performance, customer satisfaction, and smooth daily operations in a fast-paced call center.

What is the difference between Call Center Lead vs Call Center Supervisor?

AspectCall Center LeadCall Center Supervisor
ResponsibilitiesOversees daily team activities, provides coaching, and supports agents in meeting targets.Manages team performance, handles escalations, and ensures overall operational efficiency.
Required CredentialsHigh school diploma or equivalent; experience in customer service roles.High school diploma or higher; leadership experience preferred.
Work EnvironmentFast-paced call center setting, often with direct interaction with agents.Office-based, overseeing team operations and performance metrics.
Common UsageUsed by companies to denote team-level leadership roles in call centers.Used for managerial roles responsible for multiple teams or shifts.

While both roles involve supervising call center staff, a Call Center Lead typically focuses on supporting agents and ensuring daily tasks are completed, whereas a Call Center Supervisor has broader managerial responsibilities, including performance management and escalation handling.

More about Call Center Lead jobs

What cities are hiring for Call Center Lead jobs?

Cities with the most Call Center Lead job openings:

What states have the most Call Center Lead jobs?

States with the most job openings for Call Center Lead jobs include:

What are popular job titles related to Call Center Lead jobs?

For Call Center Lead jobs, the most frequently searched job titles are:

Call Center Lead jobs near you
Infographic showing various Call Center Lead job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,765 per year, or $23 per hour.

Call Center Lead

Lemoyne, PA • On-site

Bath Planet
See more jobs at Bath Planetexternal

$600 - $1.0K/wk

Full-time

Re-posted 5 days ago

Job description

Call Center Lead$600–$1,000 Per Week + Performance Bonuses | In-Office Position

Location: Harrisburg, PA

Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our growing team in Harrisburg, PA.

If you enjoy talking with people, have strong customer service skills, and thrive in a fast-paced office environment, this is a great opportunity to build a rewarding career with one of the fastest-growing bath remodeling companies in the industry.

Why Join Focal Point Remodeling?
  • Earn $600–$1,000 per week, plus performance bonuses
  • In-office position in Harrisburg, PA
  • Paid training provided
  • Career growth opportunities
  • Supportive team environment
  • Help homeowners improve their homes with high-quality remodeling solutions
What You'll Do
  • Contact homeowners to schedule free in-home consultations.
  • Answer inbound calls generated through our marketing campaigns.
  • Follow a proven script while building rapport with customers.
  • Overcome objections and qualify prospective homeowners.
  • Schedule appointments for our sales representatives.
  • Enter and update customer information in our CRM.
  • Confirm appointments and complete follow-up calls.
  • Maintain accurate records and reports.
What We're Looking For
  • Previous call center, customer service, telemarketing, or sales experience preferred.
  • Strong communication and customer service skills.
  • Comfortable speaking with customers over the phone.
  • Basic computer and data entry skills.
  • Positive attitude, dependable, and goal-oriented.
  • Ability to multitask in a fast-paced office environment.

If you're ready to join a growing company where your hard work is recognized and rewarded, apply today and become part of the Focal Point Remodeling team!

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