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Call Center Lead Jobs (NOW HIRING)

Revelare Kitchens

Call Center Representative

York, PA · On-site

$13 - $16/hr

Recruiting, telemarketing, management, inside sales, call center, lead generating, appointment setting, customer service, collections Benefits: * Dental insurance * Health insurance * Vision ...

Momentum Solar

Outbound Call Center Representative- PA

$18 - $25/hr

We're currently hiring exceptional outbound Call Center - Lead Generation representatives to work remotely. As an outbound call center representative, you will proactively identify and reach out to ...

Momentum Solar

Outbound Call Center Representative- TX

$18 - $25/hr

We're currently hiring exceptional outbound Call Center - Lead Generation representatives to work remotely. As an outbound call center representative, you will proactively identify and reach out to ...

Momentum Solar

Outbound Call Center Representative- FL

$18 - $25/hr

We're currently hiring exceptional outbound Call Center - Lead Generation representatives to work remotely. As an outbound call center representative, you will proactively identify and reach out to ...

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Call Center Lead information

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$13

$22

$45

How much do call center lead jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call center lead in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What is a call center lead?

Call Center Leads are supervisory professionals responsible for overseeing a team of call center agents. They monitor daily operations, provide guidance and coaching to staff, ensure customer service standards are met, and help resolve complex customer issues. Additionally, they may assist with scheduling, performance evaluations, and implementing new policies or procedures to improve efficiency. Their role is crucial for maintaining a productive and positive call center environment.

What are some common challenges faced by a call center lead, and how can they be effectively addressed?

Call Center Leads often encounter challenges such as managing high call volumes, ensuring consistent team performance, and resolving escalated customer issues. To address these, effective time management and prioritization are essential, as is fostering open communication within the team. Utilizing real-time performance metrics, providing regular coaching, and encouraging a supportive team environment can help maintain service quality and employee morale. Additionally, leads should stay adaptable and proactive in addressing workflow changes or technical issues as they arise.

What are the key skills and qualifications needed to thrive as a call center lead, and why are they important?

To thrive as a Call Center Lead, you need expertise in customer service, team supervision, and problem-solving, often supported by prior call center experience or supervisory training. Familiarity with call center software (like CRM systems and workforce management tools) and strong reporting skills are typically required. Excellent communication, conflict resolution, and motivational abilities are key soft skills that help foster a productive team environment. These skills are crucial for ensuring high performance, customer satisfaction, and smooth daily operations in a fast-paced call center.

What is the difference between Call Center Lead vs Call Center Supervisor?

AspectCall Center LeadCall Center Supervisor
ResponsibilitiesOversees daily team activities, provides coaching, and supports agents in meeting targets.Manages team performance, handles escalations, and ensures overall operational efficiency.
Required CredentialsHigh school diploma or equivalent; experience in customer service roles.High school diploma or higher; leadership experience preferred.
Work EnvironmentFast-paced call center setting, often with direct interaction with agents.Office-based, overseeing team operations and performance metrics.
Common UsageUsed by companies to denote team-level leadership roles in call centers.Used for managerial roles responsible for multiple teams or shifts.

While both roles involve supervising call center staff, a Call Center Lead typically focuses on supporting agents and ensuring daily tasks are completed, whereas a Call Center Supervisor has broader managerial responsibilities, including performance management and escalation handling.

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Cities with the most Call Center Lead job openings:

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What are popular job titles related to Call Center Lead jobs?

For Call Center Lead jobs, the most frequently searched job titles are:

Call Center Lead jobs near you
Infographic showing various Call Center Lead job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,765 per year, or $23 per hour.

Outbound Call Center Representative- GA

Norcross, GA • On-site

Momentum Solar
See more jobs at Momentum Solarexternal

$18 - $25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Outbound Call Center Representative- GA

Department:CALL CENTER OUTBOUND

Location:Norcross, GA

Momentum Solaris a premier residential solar provider with offices throughout the U.S. Founded in 2009, Momentum has grown exponentially over the past decade. We implement the entire solar process to ensure a seamless transition to renewable energy.

Job Overview:

A potential six figure work at home opportunity with growth into leadership for the right individual. We're currently hiring exceptional outbound Call Center - Lead Generation representatives to work remotely. As an outbound call center representative, you will proactively identify and reach out to potential clients through outbound calls, leveraging various sources such as databases, referrals, and other lists. The outbound call center representative will schedule appointments for our sales representatives with qualified leads while accurately recording sensitive data. This individual will meet or exceed daily, weekly, and monthly targets for lead generation and appointment setting. Candidates that apply must live in Georgia for this role.

Requirements:

  • Able to work remotely while having a quiet, distraction free workspace

  • MUST HAVE a reliable computer with high-speed internet connection ( 8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)

  • Proven experience in outbound telemarketing, lead generation, or appointment setting

  • Able to work in a fast-paced environment and handle rejection professionally

  • Be able to create prospective customers for solar and generate appointments for our sales teams.

  • Have a professional manner and be experts at establishing rapport with clients quickly

  • Be able to validate prospective customer-s contact and home information in CRM system

  • Create a positive experience for all clients

  • Must live in Georgia

Benefits:

  • Base pay with uncapped commission

  • Health care, Dental, and Vision Insurance.

  • Work from Home

  • Paid time off accrual that increases yearly & paid holidays

  • 401k Retirement savings plans

  • Daily, weekly, and Monthly Bonus incentives

  • Opportunity for quick career advancement with ongoing comprehensive training

Momentum Solar is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Job Type: Full-time

Salary: $18.00 - $25.00 per hour

Apply