ZipRecruiter

Log In

1

Call Center Lead Representative Jobs (NOW HIRING)

Bath Planet

Call Center Lead

Lemoyne, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location ... Schedule appointments for our sales representatives. * Enter and update customer information in our ...

Bath Planet

Call Center Lead

Mechanicsburg, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location ... Schedule appointments for our sales representatives. * Enter and update customer information in our ...

Bath Planet

Call Center Lead

Carlisle, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location ... Schedule appointments for our sales representatives. * Enter and update customer information in our ...

Bath Planet

Call Center Lead

Carlisle, PA · On-site

$600 - $1.0K/wk

Call Center Lead$600-$1,000 Per Week + Performance Bonuses | In-Office Position Location ... Schedule appointments for our sales representatives. * Enter and update customer information in our ...

Bath Planet

Call Center Lead

Mechanicsburg, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location ... Schedule appointments for our sales representatives. * Enter and update customer information in our ...

Bath Planet

Call Center Lead

Harrisburg, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location ... Schedule appointments for our sales representatives. * Enter and update customer information in our ...

Bath Planet

Call Center Lead

Camp Hill, PA · On-site

$600 - $1.0K/wk

Call Center Lead$600-$1,000 Per Week + Performance Bonuses | In-Office Position Location ... Schedule appointments for our sales representatives. * Enter and update customer information in our ...

Bath Planet

Call Center Lead

Mechanicsburg, PA · On-site

$600 - $1.0K/wk

Call Center Lead$600-$1,000 Per Week + Performance Bonuses | In-Office Position Location ... Schedule appointments for our sales representatives. * Enter and update customer information in our ...

Bath Planet

Call Center Lead

Camp Hill, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location ... Schedule appointments for our sales representatives. * Enter and update customer information in our ...

Bath Planet

Call Center Lead

Lemoyne, PA · On-site

$600 - $1.0K/wk

Call Center Lead$600-$1,000 Per Week + Performance Bonuses | In-Office Position Location ... Schedule appointments for our sales representatives. * Enter and update customer information in our ...

Bath Planet

Call Center Lead

Harrisburg, PA · On-site

$600 - $1.0K/wk

Call Center Lead$600-$1,000 Per Week + Performance Bonuses | In-Office Position Location ... Schedule appointments for our sales representatives. * Enter and update customer information in our ...

Bath Planet

Call Center Lead

Lemoyne, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location ... Schedule appointments for our sales representatives. * Enter and update customer information in our ...

Bath Planet

Call Center Lead

Camp Hill, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location ... Schedule appointments for our sales representatives. * Enter and update customer information in our ...

Bath Planet

Call Center Lead

Harrisburg, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location ... Schedule appointments for our sales representatives. * Enter and update customer information in our ...

Bath Planet

Call Center Lead

Carlisle, PA · On-site

$600 - $1.0K/wk

Call Center Lead $600-$1,000 Per Week + Performance Bonuses | In-Office Position Location ... Schedule appointments for our sales representatives. * Enter and update customer information in our ...

Bath Concepts

Call Center Representative

Albuquerque, NM · On-site

$18 - $20/hr

Call Center Lead-Setter Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates ...

CENTRAL STATE CREDIT UNION

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

Call Center Lead Department : Operations Reports to : E-Branch Manager FLSA Classification: Non-exempt Compensation Range: $27.00 to $35.72 per hour Job Summary: The Call Center Lead, alongside the E ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsCall Center Lead Representative Jobs

Call Center Lead Representative information

See salary details

$10

$17

$25

How much do call center lead representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call center lead representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center lead representative?

Call Center Lead Representatives are experienced professionals who oversee daily operations within a call center. They provide guidance, training, and support to call center agents, ensuring quality customer service and adherence to company policies. Their responsibilities often include monitoring performance metrics, handling escalated customer issues, and assisting in scheduling or workflow planning. The role requires strong communication, leadership, and problem-solving skills to maintain an efficient and positive work environment.

What does a call center lead representative do?

As a Call Center Lead Representative, you play a key role in mentoring agents, monitoring call metrics, and ensuring service quality. You often handle escalated customer issues that frontline representatives are unable to resolve, requiring strong problem-solving and communication skills. The position involves collaborating with supervisors to implement process improvements and conducting regular coaching sessions to help team members meet performance goals. This role offers valuable experience for those looking to advance into supervisory or management positions within customer service operations.

What are the key skills and qualifications needed to thrive as a call center lead representative?

To thrive as a Call Center Lead Representative, you need expertise in customer service, conflict resolution, and team leadership, typically supported by experience in call center operations and a high school diploma or higher. Familiarity with call center software (such as CRM systems and workforce management tools) and quality monitoring platforms is essential. Strong interpersonal skills, the ability to motivate others, and effective problem-solving set standout leaders apart in this role. These skills ensure high team performance, customer satisfaction, and efficient resolution of issues in a fast-paced environment.

What is the difference between Call Center Lead Representative vs Call Center Supervisor?

AspectCall Center Lead RepresentativeCall Center Supervisor
ResponsibilitiesGuides agents, handles escalations, supports daily operationsOversees team performance, manages staffing, implements policies
CredentialsHigh school diploma or equivalent, customer service experienceSimilar credentials, often with leadership or supervisory experience
Work EnvironmentCall center setting, direct interaction with agents and customersCall center or office environment, managerial oversight
FocusTeam support and operational assistanceTeam management and performance optimization

The Call Center Lead Representative primarily supports agents and handles escalations, focusing on daily operations. In contrast, the Call Center Supervisor manages team performance, staffing, and policy implementation. While both roles require customer service experience and similar credentials, the supervisor has broader managerial responsibilities. Understanding these differences helps in choosing the right career path or job search focus.

How to become a call center lead representative?

To become a call center lead representative, candidates typically need previous experience in customer service or call center roles, strong communication and leadership skills, and often a high school diploma or equivalent. Some employers may prefer candidates with additional training or certifications in customer service or management, and demonstrating the ability to handle difficult situations is important for advancement to a lead position.

What is the highest position in a call center lead representative?

The highest position in a call center hierarchy typically is the Call Center Manager or Supervisor, who oversees operations, staff, and performance metrics. Advancement from a lead representative often involves gaining experience, leadership skills, and sometimes additional certifications or training in customer service management.

What cities are hiring for Call Center Lead Representative jobs?

Cities with the most Call Center Lead Representative job openings:

What are popular job titles related to Call Center Lead Representative jobs?

For Call Center Lead Representative jobs, the most frequently searched job titles are:

Call Center Lead Representative jobs near you

Call Center Lead

Lemoyne, PA • On-site

Bath Planet
See more jobs at Bath Planetexternal

$600 - $1.0K/wk

Full-time

Re-posted 5 days ago

Job description

Call Center Lead$600–$1,000 Per Week + Performance Bonuses | In-Office Position

Location: Harrisburg, PA

Focal Point Remodeling is looking for an energetic and motivated Call Center Lead to join our growing team in Harrisburg, PA.

If you enjoy talking with people, have strong customer service skills, and thrive in a fast-paced office environment, this is a great opportunity to build a rewarding career with one of the fastest-growing bath remodeling companies in the industry.

Why Join Focal Point Remodeling?
  • Earn $600–$1,000 per week, plus performance bonuses
  • In-office position in Harrisburg, PA
  • Paid training provided
  • Career growth opportunities
  • Supportive team environment
  • Help homeowners improve their homes with high-quality remodeling solutions
What You'll Do
  • Contact homeowners to schedule free in-home consultations.
  • Answer inbound calls generated through our marketing campaigns.
  • Follow a proven script while building rapport with customers.
  • Overcome objections and qualify prospective homeowners.
  • Schedule appointments for our sales representatives.
  • Enter and update customer information in our CRM.
  • Confirm appointments and complete follow-up calls.
  • Maintain accurate records and reports.
What We're Looking For
  • Previous call center, customer service, telemarketing, or sales experience preferred.
  • Strong communication and customer service skills.
  • Comfortable speaking with customers over the phone.
  • Basic computer and data entry skills.
  • Positive attitude, dependable, and goal-oriented.
  • Ability to multitask in a fast-paced office environment.

If you're ready to join a growing company where your hard work is recognized and rewarded, apply today and become part of the Focal Point Remodeling team!

Powered by JazzHR

CtLrFymukW