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Call Center Team Lead Jobs (NOW HIRING)

Andersen

Call Center Team Lead

Salt Lake City, UT · On-site

$20 - $22/hr

The purpose of our Call Center Team Lead is to coach, support, manage, lead and add strength to the Call Center team as they help to manage and oversee both inbound and outbound efforts to drive ...

Grote Automotive

Call Center Team Lead

Fort Wayne, IN · On-site

$20 - $25/hr

Grote Mitsubishi - Fort Wayne, IN Grote Mitsubishi is seeking an experienced and motivated call Center Team Lead to help drive our customer experience and sales opportunities This is a hands-on ...

FCCU

Call Center Team Lead

Houston, TX · On-site

$20/hr

We are currently seeking a Call Center Team Lead to work on-site at our Corporate Headquarters (NW Houston). The Team Lead will supervise the call center staff and aid members in their financial ...

E-Solutions

Call Center Team Lead

Augusta, GA · On-site

Call Center Team Lead Skills: Lead, mentor, and coach Insurance Verification, Call Center Location: Augusta, GA 100% Onsite Job Type: Longterm Contract Insurance Tracking is responsible for guiding a ...

E-Solutions

Call Center Team Lead

Augusta, GA · On-site

Call Center Team Lead Skills: Lead, mentor, and coach Insurance Verification, Call Center Location: Augusta, GA 100% Onsite Job Type: Longterm Contract Insurance Tracking is responsible for guiding a ...

Fccu

Call Center Team Lead

Houston, TX · On-site

We are currently seeking a Call Center Team Lead to work on-site at our Corporate Headquarters (NW Houston). The Team Lead will supervise the call center staff and aid members in their financial ...

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Call Center Team Lead information

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$13

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$45

How much do call center team lead jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for call center team lead in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What does a call center team lead do?

A Call Center Team Lead is responsible for supervising and guiding a team of call center agents to ensure they meet performance targets and provide excellent customer service. Their duties include monitoring calls, providing feedback and coaching to staff, handling escalated customer issues, and assisting with training new employees. They also help implement company policies and procedures, track team metrics, and report on performance to higher management. The role requires strong leadership, communication, and problem-solving skills to maintain a productive and positive work environment.

What skills and qualifications are needed to thrive as a call center team lead?

To thrive as a Call Center Team Lead, you need strong leadership abilities, experience in customer service, and typically a background in call center operations or a related field. Familiarity with call center software, workforce management tools, and CRM systems is essential, and certifications in customer service or team management can be advantageous. Exceptional communication, conflict resolution, and motivational skills help you effectively manage teams and maintain high morale. These skills are crucial for achieving performance targets, ensuring customer satisfaction, and fostering a productive team environment.

How does a call center team lead support and motivate their team to achieve performance targets?

A Call Center Team Lead plays a pivotal role in supporting and motivating their team by providing regular coaching, constructive feedback, and recognition of achievements. They track performance metrics, identify areas for improvement, and facilitate skill development through ongoing training. Team Leads also foster a collaborative work environment by addressing challenges promptly, encouraging open communication, and ensuring that team members feel valued and supported. Their leadership directly impacts team morale and helps drive the achievement of individual and group performance targets.

What is the difference between Call Center Team Lead vs Customer Service Supervisor?

AspectCall Center Team LeadCustomer Service Supervisor
CredentialsTypically requires high school diploma or equivalent; some roles prefer experience in call centersUsually requires similar credentials; some roles may prefer supervisory or leadership training
Work EnvironmentCall centers, handling inbound/outbound calls, team coordinationCustomer service departments, overseeing customer support teams
Employer & Industry UsageCommon in telecom, retail, tech industriesFound in various sectors including retail, finance, healthcare
Search & Comparison IntentOften compared for leadership roles in call centersCompared for supervisory roles in customer service

The main difference between a Call Center Team Lead and a Customer Service Supervisor lies in their scope and focus. The Team Lead typically manages daily call center operations and team performance, while the Supervisor oversees broader customer service functions and strategies. Both roles require similar credentials and are integral to customer support teams across industries.

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Call Center Team Lead jobs near you
Infographic showing various Call Center Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $47,765 per year, or $23 per hour.

Entry Level Call Center Team Lead | Call Center Team Lead

Charlotte, NC • On-site

ProSidian Consulting
Business Schools and Computer and Management Training • 11 - 50 employees
Learn more about ProSidian Consultingexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Entry Level Call Center Team Lead

ProSidian Seeks a Entry Level Call Center Team Lead for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).

Provide services and support as a Staffing Augmentation and Recruiting Services (Entry Level Call Center Team Lead) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

Handle large volumes of calls daily.

Document customer issues and resolutions.

Meet established call metrics and KPIs.

Desired Qualifications For Entry Level Call Center Team Lead Candidates:

  • Prior call center or customer-facing experience.

Education / Experience Requirements / Qualifications:

  • High school diploma or GED.

Skills Required:

  • Active listening, communication, multitasking.

Competencies Required:

  • Resilience, adaptability, professionalism.

Ancillary Details Of The Roles:

  • May support chat or email channels.
  • Participates in call quality monitoring programs.

Other Details:

  • Works within performance-driven environment.

Core competencies include teamwork, leadership, business acumen, communication, motivation, agility, judgment, and organization.

Other requirements include proficiency with business tools and technology, commitment to work with diverse teams, curiosity, humility, and a willingness to learn and grow.

ProSidian Employee Benefits and Highlights include competitive compensation, group medical, dental, and vision health insurance benefits, 401(k) retirement savings plan, vacation and paid time-off (PTO) benefits, pre-tax payment programs, purchasing discounts & savings plans, security clearance, employee & contractor referral bonus program, performance incentives, flexible spending account, supplemental life/accidental death and dismemberment insurance, and short- and long-term disability insurance.

ProSidian Consulting logo

About ProSidian Consulting

Sourced by ZipRecruiter

ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit www.ProSidian.com or follow the company on Twitter at www.twitter.com/ProSidianfor more information.

Industry

Business schools and computer and management training

Company size

11 - 50 Employees

Headquarters location

Charlotte, NC, US

Year founded

2004

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