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Call Center Team Lead Jobs (NOW HIRING)

Xtend Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

The Member Service Team Lead provides day-to-day guidance and support to Member Service ... High school diploma, GED, or equivalent experience, including 1-2 years of office, call center, or ...

MCI Careers

Call Center Team Lead

Wichita, KS · On-site

$15/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 front-line agents handling inbound customer service calls. * Coach ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 front-line agents handling inbound customer service calls. * Coach ...

esr

Call Center Team Leader

Richmond, VA

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact ...

esr

Call Center Team Leader

Richmond, VA · On-site

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact ...

LanceSoft

Call Center Team Lead

Detroit, MI · On-site

Job Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as stated below (The requirements listed below are representative of ...

LanceSoft

Call Center Team Lead

Detroit, MI · On-site

Job Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as stated below (The requirements listed below are representative of ...

Cathay Bank

AVP/VP, Call Center Team Lead

Los Angeles, CA · On-site

$110K - $122K/yr

Video Clip 1 Video Clip 2 Video Clip 3 GENERAL SUMMARY The Treasury Management Call Center Team Lead plays a crucial role in managing the internal and external call center. This is an experienced ...

Luxury Bath Technologies

Call Center Manager

Renton, WA · On-site

$30 - $40/hr

Lead, coach, and develop a team of Call Center Representatives * Recruit, hire, onboard, and train new team members * Monitor individual and team performance and provide regular coaching * Establish ...

Luxury Bath Technologies

Call Center Manager

Renton, WA · On-site

$30 - $40/hr

Lead, coach, and develop a team of Call Center Representatives * Recruit, hire, onboard, and train new team members * Monitor individual and team performance and provide regular coaching * Establish ...

Luxury Bath Technologies

Call Center Manager

Tukwila, WA · On-site

$30 - $40/hr

Lead, coach, and develop a team of Call Center Representatives * Recruit, hire, onboard, and train new team members * Monitor individual and team performance and provide regular coaching * Establish ...

Luxury Bath Technologies

Call Center Manager

Seattle, WA · On-site

$30 - $40/hr

Lead, coach, and develop a team of Call Center Representatives * Recruit, hire, onboard, and train new team members * Monitor individual and team performance and provide regular coaching * Establish ...

Luxury Bath Technologies

Call Center Manager

Seattle, WA · On-site

$30 - $40/hr

Lead, coach, and develop a team of Call Center Representatives * Recruit, hire, onboard, and train new team members * Monitor individual and team performance and provide regular coaching * Establish ...

Luxury Bath Technologies

Call Center Manager

Tukwila, WA · On-site

$30 - $40/hr

Lead, coach, and develop a team of Call Center Representatives * Recruit, hire, onboard, and train new team members * Monitor individual and team performance and provide regular coaching * Establish ...

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Call Center Team Lead information

See salary details

$13

$22

$45

How much do call center team lead jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for call center team lead in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What does a call center team lead do?

A Call Center Team Lead is responsible for supervising and guiding a team of call center agents to ensure they meet performance targets and provide excellent customer service. Their duties include monitoring calls, providing feedback and coaching to staff, handling escalated customer issues, and assisting with training new employees. They also help implement company policies and procedures, track team metrics, and report on performance to higher management. The role requires strong leadership, communication, and problem-solving skills to maintain a productive and positive work environment.

What skills and qualifications are needed to thrive as a call center team lead?

To thrive as a Call Center Team Lead, you need strong leadership abilities, experience in customer service, and typically a background in call center operations or a related field. Familiarity with call center software, workforce management tools, and CRM systems is essential, and certifications in customer service or team management can be advantageous. Exceptional communication, conflict resolution, and motivational skills help you effectively manage teams and maintain high morale. These skills are crucial for achieving performance targets, ensuring customer satisfaction, and fostering a productive team environment.

How does a call center team lead support and motivate their team to achieve performance targets?

A Call Center Team Lead plays a pivotal role in supporting and motivating their team by providing regular coaching, constructive feedback, and recognition of achievements. They track performance metrics, identify areas for improvement, and facilitate skill development through ongoing training. Team Leads also foster a collaborative work environment by addressing challenges promptly, encouraging open communication, and ensuring that team members feel valued and supported. Their leadership directly impacts team morale and helps drive the achievement of individual and group performance targets.

What is the difference between Call Center Team Lead vs Customer Service Supervisor?

AspectCall Center Team LeadCustomer Service Supervisor
CredentialsTypically requires high school diploma or equivalent; some roles prefer experience in call centersUsually requires similar credentials; some roles may prefer supervisory or leadership training
Work EnvironmentCall centers, handling inbound/outbound calls, team coordinationCustomer service departments, overseeing customer support teams
Employer & Industry UsageCommon in telecom, retail, tech industriesFound in various sectors including retail, finance, healthcare
Search & Comparison IntentOften compared for leadership roles in call centersCompared for supervisory roles in customer service

The main difference between a Call Center Team Lead and a Customer Service Supervisor lies in their scope and focus. The Team Lead typically manages daily call center operations and team performance, while the Supervisor oversees broader customer service functions and strategies. Both roles require similar credentials and are integral to customer support teams across industries.

More about Call Center Team Lead jobs

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For Call Center Team Lead jobs, the most frequently searched job titles are:

Call Center Team Lead jobs near you
Infographic showing various Call Center Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $47,765 per year, or $23 per hour.

Call Center Team Lead

Grand Rapids, MI • On-site

Xtend Inc
See more jobs at Xtend Incexternal

$18 - $19/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 hours ago

Job description

The Member Service Team Lead provides day-to-day guidance and support to Member Service Representatives (MSRs) and Senior MSRs while serving as a liaison to Contact Center management. This role supports staffing, coaching, training, reporting, and special initiatives while remaining actively involved in client and member service.
What You'll Do

  • Perform MSR and Senior MSR duties, including queue support, escalations, web chats, voicemails, bill pay inquiries, and card-related requests.
  • Coordinate team schedules, attendance, breaks, and coverage; communicate staffing concerns to management.
  • Review client communications for professionalism and accuracy.
  • Train, coach, and mentor team members, including 30-, 60-, and 90-day check-ins for new agents.
  • Monitor compliance with Contact Center procedures, the Processing Guide, and Rules of Engagement (ROE).
  • Monitor call queues and assist as needed to improve service levels, including ASA and abandonment rates.
  • Provide performance feedback and complete monthly call scoring for Outbound and Bilingual MSR teams.
  • Assist management with training initiatives, reporting, monthly billing, and special projects.
  • Perform additional duties as needed to support team and organizational goals.
What You Bring
  • High school diploma, GED, or equivalent experience, including 1-2 years of office, call center, or leadership experience.
  • 2-3 years of banking, credit union/CUSO, customer service, call center, or financial services experience.
  • Ability to meet or exceed MSR and Senior MSR qualifications.
  • Experience training employees or clients by phone, virtually, and in person.
  • Advanced knowledge of credit union operations, CU*BASE, Xtend Contact Center, and Member Reach processes.
  • Strong communication, organization, decision-making, problem-solving, and coaching skills.
  • Ability to manage multiple priorities independently while maintaining accuracy and confidentiality.
  • Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
  • Strong interpersonal skills and ability to build effective relationships with teams and partners.
  • Regular attendance and a positive, professional approach.

Why You'll Love Working With Us
Support credit unions nationwide while working in a collaborative, cooperative environment. Gain hands-on experience with CU*BASE and other industry-leading tools while receiving medical, dental, and vision coverage, PTO, and a generous 401(k) matching program.
What is Xtend?
Xtend is a Credit Union Service Organization (CUSO) owned by the credit unions we serve. We provide bookkeeping, back-office, contact center, and other services that help credit unions better serve their members. Join us in advancing a cooperative culture focused on innovation, service, and industry leadership.
Requirements
WORK ENVIRONMENT & PHYSICAL ACTIVITIES
Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.
NOTICE
This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be. Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.
Salary Description
$18.00-$19.00 / hour

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