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Call Center Team Lead Jobs (NOW HIRING)

Prime Marketing

Call Center Team Lead

Atlanta, GA · Remote

Lead with purpose. Develop people. Deliver results. We are seeking a dependable, performance ... Prior team leadership, coaching, quality, training, or comparable call center leadership experience ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

$15/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 front-line agents handling inbound customer service calls. * Coach ...

Xtend, Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

Description The Member Service Team Lead provides day-to-day guidance and support to Member Service ... High school diploma, GED, or equivalent experience, including 1-2 years of office, call center, or ...

MCI Careers

Call Center Team Lead

Wichita, KS · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 front-line agents handling inbound customer service calls. * Coach ...

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 front-line agents handling inbound customer service calls. * Coach ...

MCI Careers

Call Center Team Lead

Killeen, TX · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 front-line agents handling inbound customer service calls. * Coach ...

Xtend, Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

The Member Service Team Lead provides day-to-day guidance and support to Member Service ... High school diploma, GED, or equivalent experience, including 1-2 years of office, call center, or ...

Mass Markets

Call Center Team Lead

Wichita, KS · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 front-line agents handling inbound customer service calls. * Coach ...

MCI Careers

Call Center Team Lead

Killeen, TX · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 front-line agents handling inbound customer service calls. * Coach ...

MCI Careers

Call Center Team Lead

Killeen, TX · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 front-line agents handling inbound customer service calls. * Coach ...

MCI Careers

Call Center Team Lead

Wichita, KS · On-site

$15/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 front-line agents handling inbound customer service calls. * Coach ...

Xtend, Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

The Member Service Team Lead provides day-to-day guidance and support to Member Service ... High school diploma, GED, or equivalent experience, including 1-2 years of office, call center, or ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 front-line agents handling inbound customer service calls. * Coach ...

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Call Center Team Lead information

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How much do call center team lead jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for call center team lead in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What does a call center team lead do?

A Call Center Team Lead is responsible for supervising and guiding a team of call center agents to ensure they meet performance targets and provide excellent customer service. Their duties include monitoring calls, providing feedback and coaching to staff, handling escalated customer issues, and assisting with training new employees. They also help implement company policies and procedures, track team metrics, and report on performance to higher management. The role requires strong leadership, communication, and problem-solving skills to maintain a productive and positive work environment.

What skills and qualifications are needed to thrive as a call center team lead?

To thrive as a Call Center Team Lead, you need strong leadership abilities, experience in customer service, and typically a background in call center operations or a related field. Familiarity with call center software, workforce management tools, and CRM systems is essential, and certifications in customer service or team management can be advantageous. Exceptional communication, conflict resolution, and motivational skills help you effectively manage teams and maintain high morale. These skills are crucial for achieving performance targets, ensuring customer satisfaction, and fostering a productive team environment.

How does a call center team lead support and motivate their team to achieve performance targets?

A Call Center Team Lead plays a pivotal role in supporting and motivating their team by providing regular coaching, constructive feedback, and recognition of achievements. They track performance metrics, identify areas for improvement, and facilitate skill development through ongoing training. Team Leads also foster a collaborative work environment by addressing challenges promptly, encouraging open communication, and ensuring that team members feel valued and supported. Their leadership directly impacts team morale and helps drive the achievement of individual and group performance targets.

What is the difference between Call Center Team Lead vs Customer Service Supervisor?

AspectCall Center Team LeadCustomer Service Supervisor
CredentialsTypically requires high school diploma or equivalent; some roles prefer experience in call centersUsually requires similar credentials; some roles may prefer supervisory or leadership training
Work EnvironmentCall centers, handling inbound/outbound calls, team coordinationCustomer service departments, overseeing customer support teams
Employer & Industry UsageCommon in telecom, retail, tech industriesFound in various sectors including retail, finance, healthcare
Search & Comparison IntentOften compared for leadership roles in call centersCompared for supervisory roles in customer service

The main difference between a Call Center Team Lead and a Customer Service Supervisor lies in their scope and focus. The Team Lead typically manages daily call center operations and team performance, while the Supervisor oversees broader customer service functions and strategies. Both roles require similar credentials and are integral to customer support teams across industries.

More about Call Center Team Lead jobs

What cities are hiring for Call Center Team Lead jobs?

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What states have the most Call Center Team Lead jobs?

States with the most job openings for Call Center Team Lead jobs include:

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For Call Center Team Lead jobs, the most frequently searched job titles are:

Call Center Team Lead jobs near you
Infographic showing various Call Center Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $47,765 per year, or $23 per hour.

Call Center Team Lead

Provo, UT • On-site

Serenity Mental Health Centers
Offices of Mental Health Practitioners • 51 - 200 employees
Learn more about Serenity Mental Health Centersexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Serenity is growing, and we're looking for a Call Center Team Lead who is passionate about developing people while helping drive exceptional patient experiences. This is an ideal opportunity for someone ready to take the next step into leadership. 

This is a highly visible, hands-on leadership role focused on coaching, developing, and supporting our Patient Care Coordinators. You'll spend your day on the floor working alongside the team, providing real-time coaching, reinforcing best practices, assisting with escalations, and partnering closely with Supervisors to improve individual and team performance. 

If you enjoy helping others succeed, thrive in a fast-paced environment, and lead through action rather than title, we'd love to meet you. 

What You'll Own 

  • Spend approximately 5 hours each day providing in-person coaching and support to call center reps through floor presence, side-by-side shadowing, call observation, and real-time feedback. 
  • Spend approximately 3 hours each day supporting team chat, handling escalations, and assisting with crisis situations. 
  • Provide on-site support; this position focuses exclusively on the local team and does not provide remote coaching. 
  • Deliver frequent coaching to contact center reps who demonstrate recurring errors or performance opportunities. 
  • Conduct shadowing sessions with follow-up observations to reinforce learning and ensure continuous improvement. 
  • Monitor calls, review quality and performance metrics, and provide timely, actionable coaching. 
  • Assist with onboarding and training new Patient Care Coordinators. 
  • Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities. 

Requirements

  • Previous experience leading and developing others in a call center, customer service, or healthcare operations. 
  • Strong communication, coaching, and mentoring skills with the ability to provide clear, constructive feedback. 
  • Proven track record to identify performance trends using quality reviews and performance metrics. 
  • Strong aptitude for learning new technology and software systems. 
  • Strong organizational skills with the ability to balance coaching, operational support, and escalations throughout the day. 
  • Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment. 
  • A positive attitude and genuine desire to help teammates grow and succeed. 
  • Mental health or healthcare experience is not required-we provide comprehensive training. 

Benefits

  • Competitive pay 
  • 90% employer-paid medical, dental, and vision insurance 
  • 401(k) retirement plan 
  • 10 PTO days to start, increasing to 15 after one year, plus 10 paid holidays 
  • Employee referral bonuses 
  • Clear career growth opportunities into Supervisor and Operations leadership roles 
  • Ongoing leadership development and professional coaching 

Apply