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Call Center Lead Representative Jobs in Riverside, CA

TaxRise

Call Center Representative

Irvine, CA

$24 - $25/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

Synovation Medical Group

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Call Center Representative

Rancho Cucamonga, CA · On-site

$18/hr

A Call Center Representative is responsible for providing customer support by efficiently managing incoming calls, addressing inquiries, and resolving issues to ensure a positive experience. This ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

As a Call Center Manager, you will ... Lead a team of customer care representatives * Serve as the subject matter expert in the phone ...

The Bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

As a Call Center Manager, you will ... Lead a team of customer care representatives * Serve as the subject matter expert in the phone ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

As a Call Center Representative , you won't just answer calls -- you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

Ultimate LLC

Call Center Representative-Temp

Irvine, CA · On-site

$24/hr

A minimum of one to two years' experience as a Call Center, Customer Service Representative, receptionist, or office related position. * Experience with handling a high volume of telephone calls with ...

TEKsystems

Call Center Representative

Chino, CA

$20/hr

Top Skills Details customer service,call center,computer navigation Additional Skills & Qualifications Must be able to work with a team and on their own Must be able to type 35WPM minimum Computer ...

TEKsystems

Call Center Representative

Chino, CA · On-site

$20/hr

Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data. * Consistently met or exceeded performance targets, including call handling time ...

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All JobsCall Center Lead Representative JobsCall Center Lead Representative Jobs in Riverside, CA

Call Center Lead Representative information

See Riverside, CA salary details

$11

$18

$26

How much do call center lead representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for call center lead representative in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is a call center lead representative?

Call Center Lead Representatives are experienced professionals who oversee daily operations within a call center. They provide guidance, training, and support to call center agents, ensuring quality customer service and adherence to company policies. Their responsibilities often include monitoring performance metrics, handling escalated customer issues, and assisting in scheduling or workflow planning. The role requires strong communication, leadership, and problem-solving skills to maintain an efficient and positive work environment.

What does a call center lead representative do?

As a Call Center Lead Representative, you play a key role in mentoring agents, monitoring call metrics, and ensuring service quality. You often handle escalated customer issues that frontline representatives are unable to resolve, requiring strong problem-solving and communication skills. The position involves collaborating with supervisors to implement process improvements and conducting regular coaching sessions to help team members meet performance goals. This role offers valuable experience for those looking to advance into supervisory or management positions within customer service operations.

What are the key skills and qualifications needed to thrive as a call center lead representative?

To thrive as a Call Center Lead Representative, you need expertise in customer service, conflict resolution, and team leadership, typically supported by experience in call center operations and a high school diploma or higher. Familiarity with call center software (such as CRM systems and workforce management tools) and quality monitoring platforms is essential. Strong interpersonal skills, the ability to motivate others, and effective problem-solving set standout leaders apart in this role. These skills ensure high team performance, customer satisfaction, and efficient resolution of issues in a fast-paced environment.

What is the difference between Call Center Lead Representative vs Call Center Supervisor?

AspectCall Center Lead RepresentativeCall Center Supervisor
ResponsibilitiesGuides agents, handles escalations, supports daily operationsOversees team performance, manages staffing, implements policies
CredentialsHigh school diploma or equivalent, customer service experienceSimilar credentials, often with leadership or supervisory experience
Work EnvironmentCall center setting, direct interaction with agents and customersCall center or office environment, managerial oversight
FocusTeam support and operational assistanceTeam management and performance optimization

The Call Center Lead Representative primarily supports agents and handles escalations, focusing on daily operations. In contrast, the Call Center Supervisor manages team performance, staffing, and policy implementation. While both roles require customer service experience and similar credentials, the supervisor has broader managerial responsibilities. Understanding these differences helps in choosing the right career path or job search focus.

How to become a call center lead representative?

To become a call center lead representative, candidates typically need previous experience in customer service or call center roles, strong communication and leadership skills, and often a high school diploma or equivalent. Some employers may prefer candidates with additional training or certifications in customer service or management, and demonstrating the ability to handle difficult situations is important for advancement to a lead position.

What is the highest position in a call center lead representative?

The highest position in a call center hierarchy typically is the Call Center Manager or Supervisor, who oversees operations, staff, and performance metrics. Advancement from a lead representative often involves gaining experience, leadership skills, and sometimes additional certifications or training in customer service management.
Call Center Lead Representative jobs near you

Call Center Representative

Tustin, CA • On-site

Hurtt Family Health Clinic Inc
Health Care and Social Assistance • 51 - 200 employees
Learn more about Hurtt Family Health Clinic Incexternal

$22.75/hr

Full-time

Re-posted 22 days ago

Job description

Description

The Call Center Representative answers all incoming calls from the main clinic phone line and routes calls to the appropriate department or employee. Schedules patient appointments for all departments, locations, and providers at appropriate clinic locations with appropriate providers as part of the Patient Services team.


This position is full-time with a schedule of Monday through Friday 8am to 5pm, with occasional weekend hours for a rotating Saturday morning shift (Saturday 8am-12pm) approximately 2-5 times per year.  This position is on-site (not remote) in Tustin, CA. 


All Call Center Representatives must be bilingual in Spanish and English.  


The best candidate for this position:

  • is bilingual in Spanish with strong verbal and written communication skills
  • has previous successful experience working in a busy call center or telephone based customer service (100+ calls per day)
  • has basic typing, telephone technical, and computer skills (Microsoft Word, Outlook, and Excel). Knowledge of EMR (Electronic Medical Records) systems is a plus.
  • knowledge of referrals, health insurance, or patient services is preferred but not required
  • has a positive, patient, and professional demeanor at all times to coworkers and patients
  • is dependable, self-motivated, proactive, and a team player
  • is able to commit to a schedule of Monday-Friday 8am-5pm


What You'll Do: 

Job Responsibilities & Duties

  • Schedules patient appointments for medical, dental, mental health, chiropractic and optometry visits.
  • Maintains a thorough knowledge of appointment policies and procedures to ensure appointments are scheduled accurately to provide a positive experience for all patients.
  • Routes calls to appropriate staff in a timely and efficient manner.
  • Participates in staff and educational meetings.
  • Maintains confidentiality of all telephone calls and messages as appropriate.
  • Receives faxed documents, and distributes to appropriate staff.
  • Routes or replies to messages left in clinic voice message queue.
  • Reroutes telephone messages and enters all requests directly into EMR and sends to appropriate staff.
  • Maintains the highest level of professionalism when answering telephone calls as HFHC "Ambassador".

Requirements

What You'll Bring:

Minimum Qualifications

  • High School Diploma 
  • 6 months - 1 year of call center or medical receptionist experience. Community Clinic setting experience is preferred but not required
  • Bilingual in Spanish and English with comprehension of medical terms in both languages.
  • A pleasant personality to people you are speaking to on the telephone, visitors, and company personnel.
  • Ability to receive instruction and multi-task while working in a fast-paced environment.
  • Excellent written, interpersonal and verbal communication skills.
  • Demonstrated "detail-approach" to administration and organization.
  • Proficiency in Microsoft Windows and Office (Word, Excel, Outlook, PowerPoint, Internet Explorer).
  • Ability to recognize and maintain confidentiality of information as appropriate.

Apply