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Call Center Lead Representative Jobs in Riverside, CA

Family Comes First LLC

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Call Center Sales Representative

Irvine, CA · Remote

$50K - $100K/yr

Company Description We are a remote call center selling final expense insurance over the phone. All inbound calls from customers filled out a lengthy application, high converting leads, fast paced ...

Data Ticket Inc.

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Customer Services Representative - Call Center Agent

Irvine, CA · On-site

$18 - $20/hr

Role: Customer Call Center Representative - Call Center Agent Start date: Immediate/Actively Hiring Citation Processing Center is a team of individuals committed to enhancing the revenue of the ...

3 Day Blinds

Call Center Case Representative

Irvine, CA · On-site

$18 - $19.50/hr

Experience in a call center environment is preferred What's in it for you? * Hourly rate range: $18.00 - $19.50 * In addition to competitive pay, you'll receive benefits including medical, dental ...

Allied Staffing

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Call Center Representative - Medical Records - In Office

Ontario, CA · On-site

$18 - $19/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

UHS

Manager of Call Center

Riverside, CA · On-site

$93K - $134K/yr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... Five (5) years Call Center management - 50+ seat operation. Certificates, Licenses, and ...

Glidewell Dental

Collections Call Center

Irvine, CA · On-site

$22/hr

Maintains a high volume outbound call quota to assigned delinquent customers and responsible for ... represented, and much more! Glidewell Laboratories is an Equal Opportunity Employer and prohibits ...

Mechanics Bank

Care Center Representative -

Irvine, CA

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long-term relationships ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$24 - $30/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships ...

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All JobsCall Center Lead Representative JobsCall Center Lead Representative Jobs in Riverside, CA

Call Center Lead Representative information

See Riverside, CA salary details

$11

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How much do call center lead representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for call center lead representative in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is a call center lead representative?

Call Center Lead Representatives are experienced professionals who oversee daily operations within a call center. They provide guidance, training, and support to call center agents, ensuring quality customer service and adherence to company policies. Their responsibilities often include monitoring performance metrics, handling escalated customer issues, and assisting in scheduling or workflow planning. The role requires strong communication, leadership, and problem-solving skills to maintain an efficient and positive work environment.

What does a call center lead representative do?

As a Call Center Lead Representative, you play a key role in mentoring agents, monitoring call metrics, and ensuring service quality. You often handle escalated customer issues that frontline representatives are unable to resolve, requiring strong problem-solving and communication skills. The position involves collaborating with supervisors to implement process improvements and conducting regular coaching sessions to help team members meet performance goals. This role offers valuable experience for those looking to advance into supervisory or management positions within customer service operations.

What are the key skills and qualifications needed to thrive as a call center lead representative?

To thrive as a Call Center Lead Representative, you need expertise in customer service, conflict resolution, and team leadership, typically supported by experience in call center operations and a high school diploma or higher. Familiarity with call center software (such as CRM systems and workforce management tools) and quality monitoring platforms is essential. Strong interpersonal skills, the ability to motivate others, and effective problem-solving set standout leaders apart in this role. These skills ensure high team performance, customer satisfaction, and efficient resolution of issues in a fast-paced environment.

What is the difference between Call Center Lead Representative vs Call Center Supervisor?

AspectCall Center Lead RepresentativeCall Center Supervisor
ResponsibilitiesGuides agents, handles escalations, supports daily operationsOversees team performance, manages staffing, implements policies
CredentialsHigh school diploma or equivalent, customer service experienceSimilar credentials, often with leadership or supervisory experience
Work EnvironmentCall center setting, direct interaction with agents and customersCall center or office environment, managerial oversight
FocusTeam support and operational assistanceTeam management and performance optimization

The Call Center Lead Representative primarily supports agents and handles escalations, focusing on daily operations. In contrast, the Call Center Supervisor manages team performance, staffing, and policy implementation. While both roles require customer service experience and similar credentials, the supervisor has broader managerial responsibilities. Understanding these differences helps in choosing the right career path or job search focus.

How to become a call center lead representative?

To become a call center lead representative, candidates typically need previous experience in customer service or call center roles, strong communication and leadership skills, and often a high school diploma or equivalent. Some employers may prefer candidates with additional training or certifications in customer service or management, and demonstrating the ability to handle difficult situations is important for advancement to a lead position.

What is the highest position in a call center lead representative?

The highest position in a call center hierarchy typically is the Call Center Manager or Supervisor, who oversees operations, staff, and performance metrics. Advancement from a lead representative often involves gaining experience, leadership skills, and sometimes additional certifications or training in customer service management.
Call Center Lead Representative jobs near you

Call Center Sales Representative

Irvine, CA • Remote

Family Comes First LLC
See more jobs at Family Comes First LLCexternal

$50K - $100K/yr

Full-time

Re-posted 23 days ago

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Job description

⭐ ACTIVE LIFE INSURANCE LICENSE REQUIRED – PLEASE DO NOT APPLY WITHOUT A CURRENT LICENSE ⭐

Remote Licensed Life Insurance Agent | Inbound Final Expense Insurance Sales | Work From Home | Monday–Friday

Are you looking for a legitimate remote insurance sales position where you can spend your day doing what you do best—helping clients and closing sales?

We’re looking for motivated, licensed Life Insurance Agents to join our growing team. Every day you’ll speak with consumers who are actively interested in Final Expense Life Insurance, help them find the right coverage, complete their application, and get them enrolled.

This is a fast-paced, high-energy sales environment that’s perfect for agents who enjoy staying busy and earning great money.

Responsibilities

  • Answer inbound calls from consumers interested in Final Expense Life Insurance.
  • Review coverage options and rates.
  • Verify customer information and eligibility.
  • Complete insurance applications.
  • Navigate multiple carrier websites and internal systems.
  • Provide outstanding customer service while closing sales.

Requirements

  • Active Resident Life Insurance License (Required)
  • Previous Life Insurance or Final Expense sales experience preferred.
  • Strong communication and closing skills.
  • Comfortable working with multiple computer programs at once.
  • Reliable internet connection and a quiet home office.
  • Self-motivated with a positive attitude and strong work ethic.

Why Agents Enjoy Working Here

  • ✅ Company-paid inbound leads.
  • ✅ No cold calling or purchasing leads.
  • ✅ 100% remote, work-from-home.
  • ✅ Monday–Friday schedule.
  • ✅ No recruiting or building a downline.
  • ✅ This is a true sales position—not an opportunity to build an agency.
  • ✅ No chargebacks to agents.
  • ✅ Once you’re paid, our retention team services the policy so you can stay focused on selling.
  • ✅ We help cover state licensing, renewals, and carrier appointment costs.
  • ✅ Supportive management and a team that wants you to succeed.

If you’re a licensed insurance professional looking for a stable, full-time remote position with company-paid leads and a steady flow of inbound opportunities, we’d love to hear from you.

Apply today and start closing more business—not chasing it.

Company Description

We are a remote call center selling final expense insurance over the phone. All inbound calls from customers filled out a lengthy application, high converting leads, fast paced environment. Back to back calls means more opportunities to make money.