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Call Center Lead Representative Jobs (NOW HIRING)

Central State Credit Union

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

Call Center Lead Department : Operations Reports to : E-Branch Manager FLSA Classification: Non-exempt Compensation Range: $27.00 to $35.72 per hour Job Summary: The Call Center Lead, alongside the E ...

Central State Credit Union

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

Call Center Lead Department : Operations Reports to : E-Branch Manager FLSA Classification: Non-exempt Compensation Range: $27.00 to $35.72 per hour Job Summary: The Call Center Lead, alongside the E ...

CENTRAL STATE CREDIT UNION

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

Call Center Lead Department : Operations Reports to : E-Branch Manager FLSA Classification: Non-exempt Compensation Range: $27.00 to $35.72 per hour Job Summary: The Call Center Lead, alongside the E ...

ttg Talent Solutions

OTC Call Center Lead

Doral, FL · On-site

$19 - $20/hr

OTC Call Center Lead LOCATION: Doral, FL TYPE: Full-Time, Onsite SCHEDULE : 40 hours per week. M -F TYPE OF CONTRACT : Temp to perm PAY RATE: $20.00 per hour DESCRIPTION: ttg Talent Solutions is ...

Rare Collectibles TV LLC

Call Center Lead

Torrance, CA · On-site

Description RCTV is looking for full-time Lead Call Center Representatives to work on-site at our Torrance, CA location. This position is not remote . We are currently hiring for Tuesday-Sunday ...

Sky Resorts

Call Center Lead

Sky Valley, CA

$25 - $30/hr

We are seeking a motivated Call Center Lead to oversee our call center operations and drive revenue growth for Sky Resorts. This individual will be responsible for leading a team of call center ...

Solis Health Plans

OTC Call Center Lead

Doral, FL · On-site

$20/hr

POSITION SUMMARY The OTC Call Center Lead is responsible for overseeing the daily operations of a ... PHYSICAL DEMANDS The physical demands described here are representative of those that must be met ...

SOLIS Health Plans

OTC Call Center Lead

Miami, FL · On-site

POSITION SUMMARY The OTC Call Center Lead is responsible for overseeing the daily operations of a ... PHYSICAL DEMANDS The physical demands described here are representative of those that must be met ...

Pavlov Media, Inc.

Call Center Lead, MDU

Champaign, IL · On-site

Call Center Lead Pavlov Media is seeking a driven Call Center Lead to oversee and support daily operations of our customer support center. This role is critical in ensuring high-quality service ...

EyeSouth Partners

Corporate Lead Call Center Rep

Lead team of 10-15 Contact Center Representatives (CCRs). * Provide the Corporate Call Center (CCC) new hires with practice-based training. * Act as a liaison between Corporate Call Center Manager ...

Revelare Kitchens

Call Center Representative

York, PA · On-site

$13 - $16/hr

Income based on skill set, reps can expect to earn a base pay of $13-$16 an hour or more ... Recruiting, telemarketing, management, inside sales, call center, lead generating, appointment ...

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Call Center Lead Representative information

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How much do call center lead representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for call center lead representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center lead representative?

Call Center Lead Representatives are experienced professionals who oversee daily operations within a call center. They provide guidance, training, and support to call center agents, ensuring quality customer service and adherence to company policies. Their responsibilities often include monitoring performance metrics, handling escalated customer issues, and assisting in scheduling or workflow planning. The role requires strong communication, leadership, and problem-solving skills to maintain an efficient and positive work environment.

What does a call center lead representative do?

As a Call Center Lead Representative, you play a key role in mentoring agents, monitoring call metrics, and ensuring service quality. You often handle escalated customer issues that frontline representatives are unable to resolve, requiring strong problem-solving and communication skills. The position involves collaborating with supervisors to implement process improvements and conducting regular coaching sessions to help team members meet performance goals. This role offers valuable experience for those looking to advance into supervisory or management positions within customer service operations.

What are the key skills and qualifications needed to thrive as a call center lead representative?

To thrive as a Call Center Lead Representative, you need expertise in customer service, conflict resolution, and team leadership, typically supported by experience in call center operations and a high school diploma or higher. Familiarity with call center software (such as CRM systems and workforce management tools) and quality monitoring platforms is essential. Strong interpersonal skills, the ability to motivate others, and effective problem-solving set standout leaders apart in this role. These skills ensure high team performance, customer satisfaction, and efficient resolution of issues in a fast-paced environment.

What is the difference between Call Center Lead Representative vs Call Center Supervisor?

AspectCall Center Lead RepresentativeCall Center Supervisor
ResponsibilitiesGuides agents, handles escalations, supports daily operationsOversees team performance, manages staffing, implements policies
CredentialsHigh school diploma or equivalent, customer service experienceSimilar credentials, often with leadership or supervisory experience
Work EnvironmentCall center setting, direct interaction with agents and customersCall center or office environment, managerial oversight
FocusTeam support and operational assistanceTeam management and performance optimization

The Call Center Lead Representative primarily supports agents and handles escalations, focusing on daily operations. In contrast, the Call Center Supervisor manages team performance, staffing, and policy implementation. While both roles require customer service experience and similar credentials, the supervisor has broader managerial responsibilities. Understanding these differences helps in choosing the right career path or job search focus.

How to become a call center lead representative?

To become a call center lead representative, candidates typically need previous experience in customer service or call center roles, strong communication and leadership skills, and often a high school diploma or equivalent. Some employers may prefer candidates with additional training or certifications in customer service or management, and demonstrating the ability to handle difficult situations is important for advancement to a lead position.

What is the highest position in a call center lead representative?

The highest position in a call center hierarchy typically is the Call Center Manager or Supervisor, who oversees operations, staff, and performance metrics. Advancement from a lead representative often involves gaining experience, leadership skills, and sometimes additional certifications or training in customer service management.

What cities are hiring for Call Center Lead Representative jobs?

Cities with the most Call Center Lead Representative job openings:

What are popular job titles related to Call Center Lead Representative jobs?

For Call Center Lead Representative jobs, the most frequently searched job titles are:

Call Center Lead Representative jobs near you

Call Center Lead

Stockton, CA • On-site

Central State Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Central State Credit Unionexternal

$27 - $35.72/hr

Other

Posted 6 days ago

Job description

Job Type
Full-time
Description
Position Title: Call Center Lead
Department: Operations
Reports to: E-Branch Manager
FLSA Classification: Non-exempt
Compensation Range: $27.00 to $35.72 per hour
Job Summary:
The Call Center Lead, alongside the E-Branch manager, is responsible for managing phone volume in the call center and ensures a timely response occurs to all member requests received over the phone and/or via email or received in the mail. They are responsible for overseeing call center staff and ensuring that accurate and timely processes are followed.
Supervisory Responsibilities:

  • Train new hires and identify training opportunities and serve as a role model, coach, mentor, and continuously motivate staff to achieve desired outcomes.
  • May be responsible for scheduling and discipline in accordance with company policy.
  • Coaching the team via call monitoring and observations.
  • Assist in staff evaluation for annual reviews with documented feedback.
  • Ensure the call center meets all compliance and regulatory BSA requirements.
  • Meeting the department sales goals in alignment with the Credit Union strategic plan.
  • Help develop individual development plans for the team to ensure growth within the department.
  • Network at Credit Union events to promote the brand.
Duties/Responsibilities:
  • Manage the phone volume in the call center to ensure timely and professional response times are met.
  • Performs assigned teller tasks associated with the processing of member transactions such as posting deposits, loan payments and check withdrawals.
  • Responsible for following proper identification procedures, performs a variety of account transaction requests received by phone including, but not limited to, deposits, loan payments and transfers.
  • Research and resolve member questions, problems and concerns by telephone, written correspondence or in person.
  • Responsible for ensuring the staff is updated and knowledgeable of credit union policies, procedures, products, and business operations services.
  • Responsible for maintaining accurate and legible record of all transactions.
  • May be responsible for receiving and taking applications for loan products.
  • Responsible for adhering to all established policies and procedures including but not limited to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Member Due Diligence (MDD), HIPAA, ADA and other federal/state compliance regulations.
  • Performs other related duties as assigned.
Requirements
Required Skills/Abilities:
  • Proficient in all aspects of the Credit Union operations.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to function well in a high-paced and at times stressful environment.
  • Other duties as assigned.
Education and Experience:
  • High School Diploma.
  • Minimum three to five years call center experience or equivalent required.
  • Prior leadership experience is preferred.
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • May require standing and walking 25% of the time, lifting up to a maximum of 50 pounds, and other physical actions that include stooping, kneeling, crouching, crawling, reaching, pulling, and pushing.
  • May be required to work in an environment with high noise levels and unpredictable temperature and ventilation.

Salary Description
$27.00 - $35.72 per hour

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