Admissions Supervisor

Job purpose

Under the direction of the Director of Admissions, this position will provide guidance to the Intake Coordinator team managing the day-to-day census across all residential and outpatient sites. The Admissions Supervisor will provide training and on-going guidance to the Intake Coordinator team.

Duties and responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Provide supervision and direction to Intake Coordinators.
• Manage performance of individuals through regular communication and feedback.
• Review and approve employees' time records.
• Coordinates with HR to recruit, interview, and hire qualified staff.
• Counsel staff and conduct disciplinary actions as appropriate up to and including termination.
• Recognize, review, and implement new processes within the department to enhance productivity and quality.
• Coordinates cross training within department and with other departments to ensure smooth workflow.
• Monitor KPI reporting for employee performance goals.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Addictions Studies, Mental Health or other similar degree required.
• Licensure in LADC, LPC, LPCC, LSW or LICSW is preferred.
• Knowledge of third-party payer requirements including federal, state, and private health care plans and authorization process.
• A minimum of one to two years' experience in a supervisory position, preferred
• Excellent communication and customer service skills
• Knowledge of commercial and medicaid insurance strongly preferred
• Identifies and implements problems to solutions.
• A minimum of one-year freedom from chemical use problems
• Must know and understand the implication of Minnesota Statute 245G, and Minnesota Statutes, chapter 245A (Human Services Licensing Act-HSLA), sections 626.556 (Maltreatment of Minors Act-MOMA), 626.557 (Vulnerable Act-VAA), and 626.5572 (VAA definitions).

Required Skills, Knowledge and Ability

• Strong knowledge of third-party payer requirements.
• Strong verbal skills and ability to communicate abstract concepts in a simple format.
• Ability to communicate with a variety of people from diverse cultures, socioeconomic and educational backgrounds.
• Strong organizational skills; ability to prioritize work; detail oriented
• Flexibility to meet a variety of changing priorities.
• Computer skills to draft emails, memos, and reporting.

Physical Requirements

• Hearing 100% Ability to hear incoming calls and callers
• Vision 100% Ability to see computer screen to document calls, obtain data
• Speaking 100% Ability to speak to incoming callers
• Sitting 8 hours per day

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)