Experienced Service Manager

Job Summary:
Envision Toyota of Milpitas is seeking an experienced Service Manager to oversee our service department. As a key member of our management team, the Service Manager will be responsible for ensuring the overall success of our service department by providing excellent customer service, managing departmental operations, and driving employee performance. The ideal candidate will have a strong background in the automotive industry, exceptional leadership skills, and a passion for delivering top-notch service.

Compensation & Benefits:
This is a full-time, salaried executive position with a competitive compensation package of $10000+ per month, paid semi-monthly. In addition, we offer a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401k retirement plan and paid time off.

Responsibilities:
• Oversee the daily operations of the service department, ensuring efficient and effective processes are in place to provide top-quality service to our customers.
• Manage and develop a team of service advisors and technicians, providing training and support to ensure high levels of performance and customer satisfaction.
• Create and maintain a positive work environment that promotes teamwork, open communication, and employee engagement.
• Monitor and analyze departmental performance metrics, taking corrective action when necessary to meet or exceed goals and objectives.
• Develop and implement strategies to increase service department revenue and profitability, such as upselling and promoting service specials.
• Ensure compliance with company policies and procedures, as well as safety and environmental regulations.
• Foster and maintain positive relationships with customers, addressing any concerns or issues in a timely and professional manner.
• Collaborate with other department managers to achieve overall dealership goals and objectives.

Requirements:
• Knowledge in CDK CRM
• A minimum of 5 years of experience in the automotive industry, with at least 2 years in a management role.
• Proven track record of achieving and exceeding sales and performance goals.
• Excellent leadership, communication, and interpersonal skills.
• Ability to multi-task and prioritize effectively in a fast-paced environment.
• Strong customer service and problem-solving skills.
• Knowledge of automotive service and repair processes and procedures.
• Proficient in Microsoft Office and dealership management systems.
• Valid driver's license with a clean driving record.

EEOC Statement:
Envision Toyota of Milpitas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Envision Toyota of Milpitas complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to promoting a diverse and inclusive workplace and welcome applicants of all backgrounds to apply.