Customer Service Representative - Somali

Job Description:

As a Customer Service Representative, you will be responsible for providing exceptional service to union members, handling inbound phone calls, emails, and other documentation requests. You will serve as the first point of contact for inquiries regarding contracts, employment rights, benefits, and more. Additionally, you will assist with membership enrollment, grievance procedures, and participation in various civic engagement activities.

Responsibilities:

• Answering 40+ inbound phone calls per day from members
• Documenting calls using computer systems
• Processing emails and other documentation requests
• Assisting with grievances and membership inquiries
• Providing information on employment benefits and healthcare enrollment
• Supporting workers in registering for training courses
• Participating in civic engagement activities
• Providing translation and interpretation services as needed

Job Details:

• Start Date: May 10, 2024
• Payrate: $25.65 per hour
• Direct Hire opportunity
• Benefits include: $100 Wi-Fi (per month), fully employer-paid family health, dental, vision, and pharmacy benefits, fully employer-paid defined-benefit pension through SEIU
• Generous leave package, optional 401(k), and additional benefits per CBA
• Schedule: 8:00 am - 4:30 pm (Monday – Friday)
• Onsite training required for 5 weeks in downtown Seattle
• 100% remote work after initial training period

Candidate Requirements:

• Fluent in Somali language
• Ability to work in a fast-paced environment
• Strong English-speaking skills
• Previous customer service experience (at least 1 year)
• Previous call center experience preferred
• Critical thinking aptitude
• Stable work history
• Computer/technical skills

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