IT Support Specialist

Kaimetrix is seeking a skilled IT Support Analyst to join our newly established CMSS (Configuration Management Support Services) team for our customer, the Internal Revenue Service (IRS). The role is crucial for the holistic setup and implementation of the organization, which is tasked with the configuration management and lifecycle management of all endpoints, including laptops, servers, tablets, smartphones, and virtual desktops. Additionally, the position involves management of software client licenses, financial impacts, reporting, versions, and the integration of existing and new software or hardware, incorporating robust testing prior to production deployment.

Key Responsibilities:

• Manage and oversee the configuration and lifecycle of all IT endpoints within the organization.
• Monitor and manage software client licenses, including financial impacts, reporting, and version control.
• Integrate existing and new software or hardware, ensuring comprehensive testing is conducted before introduction into production environments.
• Develop and maintain user hardware and software profiles, providing technology solutions that enable efficient process and software management.
• Implement user self-service capabilities within a highly secure and regulated environment, optimizing user autonomy over IT needs.
• Collaborate with IT teams to ensure all configurations and deployments meet the company’s security standards and regulatory requirements.
• Provide regular updates and reports to management on the status of IT assets and configurations.
• Troubleshoot and resolve any issues related to IT configurations and lifecycle management promptly.
• Establish CMSS as a competent and efficient organization within the company, ensuring all endpoints are managed effectively throughout their lifecycle.
• Support the creation of an environment that allows for user self-service, reducing overheads and increasing productivity within secure parameters.

Qualifications:

• 2 years of related experience
• Demonstrated experience in managing the configuration and lifecycle of IT hardware and software.
• Strong understanding of IT infrastructure, virtualization technologies, and software licensing.
• Proven ability to implement robust testing regimens and integrate new technologies into existing environments.
• Excellent analytical and problem-solving skills.
• High proficiency in documentation and creating detailed reports.
• Exceptional communication skills, with the ability to explain complex IT concepts to non-technical stakeholders.
• Experience in working within highly secure and regulated IT environments.
• Ability to work independently and manage multiple tasks simultaneously.

Additional Requirements:

• Willingness to undergo further training as CMSS evolves.
• Flexibility to adapt to changing technologies and organizational needs.

Education:

• Associate’s Degree

Additional Requirements:

• Drug testing will be required as a condition of employment.

Location:

• Florence, KY

Position Type:

• Full-Time

Citizenship Requirement:

• US Citizenship Required

Kaimetrix is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
 

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