USA - Regional Operations Manager (ROM)

Who we are?

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Job Description

Regional Operations Manager (ROM)

As ROM you have the primary responsibility for all aspects of the day to day operations of the Office. You are the lead person for operational matters and for support in your area.  

The ROM provides 24 hours a day, 7 days a week on-call service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office, managing vessel requirements, and booking relevant services.  

The ROM will be required to manage staff, provide clear and timely objectives and give positive and constructive feedback to drive operational excellence. 

Key Accountabilities:

Service Delivery 

• Ensure service delivery is provided to the highest standard by bringing solutions to the forefront  
• Communicate, share and partner with other ROMs and Operations Managers in order to share best practices 
• Liaise with clients and port services daily and attend regular meetings with ports, terminal and suppliers 
• Accountable for ensuring that an appropriate assessment of health, safety, security and environment (HSSE) risk is included as part of work planning 

Operations 

• Ensure excellent ships agency services are rendered to all customers and board vessels as/where required 
• Ensure a smooth, quick turnaround of vessels, keeping all relevant parties advised at all times 
• Area Port Updates – providing updated information on local rules and regulations and any changes as and when notifications received, enabling a quick adaptation of the operational and documentation procedures to the new regulations and ensure no service failure to the customers 
• Establish and maintain relationships with relevant government departments and agencies, local authorities, and stake holders  

Essential:

• 3-6 years’ experience in Port Agency (mostly vessel operations) with exposure to various commodities and vessel types utilized in the port of employment. 
• Prior experience managing a team and/or area preferred.  
• Expertise in international, federal, state and/or local laws, rules and regulations for operations and security (USA & IMO). 

Desirable:

• Balance multiple tasks, changing priorities & operate within a deadline-oriented environment. 
• Bachelor Degree is preferred – Maritime Institutions or Academies degrees would be ideal 

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. We realize the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

· Healthcare

· Life & Disability Insurance

· Competitive salary

· Employee Assistance Program

· Career development and progression opportunities

· Values Award celebration events

Plus, much more!

If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!

#ISSthebiggerpicture

Inchcape is an Equal Employment Opportunity Employer. All employment decisions Inchcape makes are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national origin, age, sex, sexual orientation, gender, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages.