Customer Service Representative

LAZ Parking

Washington, DC

Expired: January 13, 2023 Applications are no longer accepted.

Full-Time

Description

*Customer Service Representative *
Rate: $16.10/hourHours of Operation: Mon-Sun (Hours vary per event)

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients.

How do you know if this is the right job for you?!

You are:

You're charismatic, full of energy, and happy to help in any way you can.
Responsible is your middle name. You never disappoint because it's not in your nature.
Good under pressure. You don't fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
Able to work with or without supervision
Able to communicate professionally and effectively.
Able to speak, read, and comprehend the English language.
Open to feedback, differing opinions and other points of view.
Timely and demonstrates sense of urgency.
Excellent team building and interpersonal skills.
A team player and can help motivate your team.

What will I do?

Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
Assist customers in lobbies, lanes; help direct traffic.
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
Assist with cashiering functions as needed.
Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
Complete other related duties as assigned.

Requirements:

Positive attitude!

Education:

High school diploma or GED required.

Experience:

Strong customer service experience.
Parking industry experience is preferred but not required.

Physical Demands:

Willingness to work in the elements - heat, wind, snow, rain, etc.
Ability to stand, walk and run for extended periods of time.
Ability bend, stoop, squat frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.