Assistant Service Manager - Rattlesnake Harley Davidson

At Rattlesnake Harley Davidson, our success depends on providing the best customer service in the industry! If you have a passion for riding, love providing an unparalleled experience to guests, and are wanting to make a valuable contribution in an exciting and growing company, ReadOn!

Rattlesnake Harley Davidson is a subsidiary of RumbleOn, the largest powersports retailer in America! This provides our team members with unlimited resources and opportunity! If you are a highly motivated Assistant Service Manager with strong leadership skills this could be the perfect fit!

Assistant Service Manager Responsibilities

• Assist in managing and ensure success of all pertinent service department processes- appointments, retention, CSI, follow up, shop productivity, service upsell, hours per R/O, and more
• Ensuring the timely turnaround for all vehicle repairs while simultaneously ensuring all safety standards are met
• Effectively coach and train service department team members
• Track the day-to-day performance, growth, and profitability of the service department
• Build and maintain a loyal customer base by providing prompt, dependable, high-quality service to all customers
• Maintain a list of all ROs and review daily for problems, deletions, and concerns
• Handle customer concerns reasonably, showing empathy and a positive attitude to demonstrate our commitment to quality service
• Any other duties deemed necessary for the overall success of the department and dealership as a whole
• Maintain a positive working relationship with all departments and employees

Requirements

• Minimum of 3+ years of progressive experience within a powersports service department
• Full understanding of operations within the service department
• Highly organized with a strong sense of urgency
• A strong focus and determination for superior CSI scores (Customer Service Focus)
• Strong sales and management skills
• Previous experience in developing and coaching a high-performance service team
• High school diploma or equivalent
• Valid driver's license and motorcycle endorsement, required
• Mechanically competent
• Excellent customer service and communication skills

Benefits

What RumbleOn/RideNow/Rattlesnake Harley Davidson Offers You:

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...

• Excellent Healthcare Coverage, Dental, & Vision Insurance (we pay a generous portion of employee and dependent Medical insurance!)
• Life and disability insurance
• Generous Vacation/PTO Plan
• Employee discounts
• Dedicated leadership team who supports and cares for employees
• The opportunity for growth and a solid long-term career...we promote from within!!
• Competitive Pay - Generous base plus commission pay plan allowing you to make a great living!
• Awesome company events...we work hard but play harder!
• And more...

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
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