Customer Service Representative

POSITION SUMMARY: Are you an upbeat, friendly individual? Are you looking for a Monday through Friday 8:00 am to 4:30 pm job? Are you looking for career advancement opportunities within a stable and growing, family oriented company? If so, this is the job for you. K&S H2O Inc. Culligan, the industry leader in commercial and residential water conditioning, is seeking a friendly, positive, dedicated and hard-working individual to provide excellent customer service as a Customer Service Representative. Responsible for answering phones, processing daily payments and charges, creating delivery and service orders, filing, setting up new customer accounts. The goal of this position is to provide the maximum amount of service to customers in order to exceed customer expectations.

MAJOR DUTIES AND RESPONSIBILITIES:

Answering phone calls.
Process daily payments.
Work with spreadsheets and numbers daily.
Charge out daily routes and service work.
Past dues, collections, small claims.
Setup new customer accounts.
Create delivery and service orders.
Assigning leads to Sales Representatives
Maintain a positive K&S H2O Inc. Culligan image.
Actively support a positive team environment that is conducive to the efficient and effective serving of our customers and safeguard company assets.
Take precautions to avoid accidents and ensure the safety of everyone. Immediately report all accidents, personal and property, to Manager.
Safeguard company equipment and products, keeping track of material delivered and returned.
Collect all applicable customer payments and provide receipts as required.
Accurately and legibly complete all required forms and reports.
Know and follow company policies and procedures; identify need for and suggest change when appropriate.
Assist/train other employees as requested.
Resolve any product or service-related issues; follow up to ensure complete customer satisfaction.
Perform other related duties as assigned or requested.

POSITION REQUIREMENTS:
Able to read/write and communicate effectively
Strong mathematical skills
Customer service and multi-line telephone experience
Proficient in Microsoft Office, data entry, and 10 key calculator
Strong work ethic
Ability to work independently
Exceptional problem-solving skills
This position is a 40 hour work week, Monday-Friday 8:00am to 4:30pm
Culligan offers competitive pay and comprehensive benefits package

Additional Compensation:
Bonuses

Benefits:
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Vacation (PTO)
Paid Holidays including Birthday
401K
HSA Matching
Uniform Provided
Company Cell Phone Provided

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift

Monday to Friday
Work setting:
In-person