Customer Service Representative

We are looking for a dedicated, full-time hard working Customer Service Representative who will thrive in a fast paced environment.

Responsibilities

• Answering all incoming calls.
• Receiving and processing all fax and email messages.
• Generating quotes.
• Troubleshooting and resolving all customer issues.
• Work directly with sales managers and representatives to implement the customer service portion of operations.
• Provide a high level of customer service by developing and maintaining a strong relationship with customers’ front line personnel.
• Advise customers on payment terms.
• Arrange for pick up freight from the shippers location.
• Processing both HAWB and MAWBs.

Key Skills & Qualifications

• High school diploma
• Knowledge of transportation, logistics, or freight forwarding.
• Must have time management skills and the ability to multi-task.
• Strong communication in telephone, email, and interpersonal skills.
• Must be able to comply with all TSA regulations as Concordia is a CCSF.
• Strong customer service, organizational skills and attention to detail is a must.
• Proficient computer skills and standard PC application skills required.

In this role you can expect:

• Competitive Salary & Bonus Program
• Employer Paid Medical Benefits
• Profit Sharing
• 401(k)
• Paid Time Off (Holidays & Vacation)

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift