Service Manager

Job Overview:
We are seeking a highly skilled and experienced Service Manager to join our team in the roofing industry. You will be responsible for managing the day-to-day activities of the service team, coordinating service requests, and delivering unparalleled customer service experiences. This position requires a deep understanding of roofing systems, excellent organizational skills, and the ability to thrive in a fast-paced environment. If you have a strong background in roofing/construction service management and a passion for providing top-notch customer service, we want to hear from you!

Key Responsibilities:

• Oversee the service department operations to ensure efficiency and effectiveness in addressing customer needs and service requests.
• Manage a team of service technicians, providing guidance and support as needed to uphold company standards and meet performance goals.
• Coordinate scheduling and dispatch of service crews to customer locations for all scopes of work.
• Collaborate with sales and project management teams to prioritize service requests and allocate resources accordingly.
• Ensure quality standards are met and customer satisfaction is achieved. Addressing frequent callbacks and workmanship related issues.
• Maintain accurate records of service activities, including work orders, invoices, and customer communications.
• Act as a primary point of contact for related customer inquiries, concerns, and complaints, and work to resolve issues in a timely and professional manner.
• Stay current with industry trends, best practices, and regulatory requirements related to roofing services.
• Handling ticket creation, scheduling & billings for service-related tickets.
• Create new strategies and ideas to better serve our clients.

Qualifications:

• Minimum of 3 years of experience in the roofing industry, with a strong understanding of roofing systems, materials, and installation techniques.
• Proven leadership abilities with previous experience managing teams in a service-oriented environment.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with customers, employees, and vendors.
• Highly organized with strong attention to detail and the ability to prioritize and multitask in a fast-paced setting.
• Proficient computer skills, including experience with industry-specific software and tools for scheduling, invoicing, and labor management.
• Must be able to work flexible hours and weekends as needed to accommodate customer demands and service schedules.

An equal opportunity employer committed to diversity and inclusion in the workplace. We offer competitive compensation and benefits packages, including health insurance, retirement plans, and opportunities for professional development and growth.

Job Type: Full-time

Pay: $90,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Ability to Relocate:

• Medford, NY: Relocate before starting work (Required)