LPN Care Coordinator

LPN Care Coordinator

Job Summary:

The LPN/Medical Assistant Care Coordinator will support assigned physician(s) with patient care and clinical documentation into the electronic medical records in an efficient manner. Perform and direct patient care services including, but not limited to, admission interview, accurate documentation and timely patient flow. Accurately performs ancillary healthcare services while assisting the physician through documentation of specific components of the patient visit and executing specified physician instructions. Ensure priority care is provided to patients in an emergency situation.

Key Responsibilities:

ROLE AND RESPONSIBILITIES

• Collaborates with providers and other members of the healthcare team to identify targeted patient populations within the practice site(s).
• Collaborates with providers, patients, and other members of the health care team to monitor the status of individualized plans of care and assist with targeted interventions as appropriate.
• Provides patient self-management support with a focus on empowering the patient to achieve optimal health and independence.
• Facilitates clinical interventions based on protocols and evidence-based clinical guidelines.
• Fosters a team approach and includes patients and their families/caregivers as active members of the team.
• Completes timely follow-up with patients discharged from the ED or Inpatient setting: Follow-up may include reviewing discharge instructions and medications, scheduling PCP or specialist follow-up appointments, coordinating necessary services/additional care/equipment/etc. during transitions of care, and problem-solving barriers.
• Conducts pre-visit planning activities: reviews schedule 2-3 days in advance of the appointment to identify open care gap care opportunities, documents in EHR, and communicates in daily provider huddles.
• Demonstrates critical thinking skills, as well as positive relationship-building communication skills (both written and verbal).
• Maintains required documentation for all patient outreach and care coordination activities.
• Works with practice and leadership to continuously evaluate processes, identify problems, and propose/develop process improvement strategies to enhance care coordination services.

Role Specific Behaviors: these additional behaviors are necessary in the role:

• Knowledge of examination, diagnostic and treatment room procedures.
• Ability to demonstrate proficiency in typing and coding information into the medical records system.
• Ability to identify mistakes or inconsistencies in medical reports, and work with providers to correct.
• Ability to effectively communicate to staff and patients, including basic patient interviewing.
• Ability to develop an understanding of physician practice patterns and key terms used by the physician to ensure efficient and accurate real time documentation of patient visit.
• Demonstrates a professional attitude and approach with patients, families, and all others while ensuring confidentiality of patient and organizational information.
• Demonstrate the willingness to ask provider questions, get clarification when needed and communicate concerns appropriately and timely.
• Demonstrate sound judgment and composure with the ability to take appropriate action in questionable or emergency situations.
• Maintains a positive, caring attitude towards patients.
• Good computer skills using a medical management application.
• Possess a strong work ethic and a high level of professionalism.

Education / Accreditation / Licensure (required & preferred):

• High school diploma or equivalent required.
• Must be a graduate of an accredited school of practical nursing program, and have current/valid Licensed Practical Nurse license from the state licensing board OR Current/valid Certified Medical Assistant (CMA) certification required or Registered Medical Assistant (RMA)
• Must have current healthcare provider CPR (Basic Life Support) certification.
• Successfully completed Medication Aide 40-hour course or current/valid Medication Aide certification by state agency required (if applicable.)
• Basic Life Support (BLS) or Basic Life Support (BLS) and Advanced Care Life Support (ACLS) required.

Experience (required and preferred):

• 3 years or more of related clinic experience is required.
• Electronic health record experience is preferred.

Disclaimers:

• This job description reflects EngageMEDs assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
• Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.