Customer Service Representative

Dont wait, take the next step in your career today. Scott Dorminy Insurance Agency Inc Farmers Insurance in Russellville, Arkansas, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in Insurance? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Process customer policy change requests.

Handle all incoming claim calls from customers and follow-up.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Treat each customer contact as a cross and up-sell opportunity including financial products.

Thoroughly understand and follow all underwriting, rating and compliance requirements.

Provide exceptional customer service and support.

Be outstanding at relationship building.

Obtain prospects information such as name, address, vehicle information and enter into quote sheets.

Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

Work independently and as part of a team.

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Must have ability to multi-task.

Works well with other employees and is a team player with a positive attitude.

No insurance experience required but must be willing to learn