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Farmers Insurance Call Center information

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$10

$18

$26

How much do farmers insurance call center jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for farmers insurance call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Farmers Insurance Call Center vs Farmers Insurance Claims Representative?

AspectFarmers Insurance Call CenterFarmers Insurance Claims Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; insurance licensing may be required
Work EnvironmentCall center setting, primarily phone-basedField and office work, handling claims directly with customers
Employer & Industry UsageCustomer support for insurance policiesProcessing and settling insurance claims

The Farmers Insurance Call Center primarily handles customer inquiries and support via phone, focusing on policy information and service. In contrast, Farmers Insurance Claims Representatives directly manage insurance claims, often in the field or office, with a focus on claims processing and settlement. Both roles require customer service skills and insurance knowledge but differ in responsibilities and work environment.

What are the key skills and qualifications needed to thrive as a Farmers Insurance Call Center Representative, and why are they important?

To thrive as a Farmers Insurance Call Center Representative, you need strong communication skills, customer service experience, and knowledge of insurance products, often supported by a high school diploma or equivalent. Familiarity with call center phone systems, CRM software, and sometimes state insurance licenses are typically required. Exceptional problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer inquiries efficiently. These skills ensure customer satisfaction, regulatory compliance, and effective handling of client needs in a fast-paced insurance environment.

What are some common challenges faced by representatives in a Farmers Insurance call center, and how can they be managed?

Representatives in a Farmers Insurance call center often face challenges such as handling high call volumes, managing difficult customer interactions, and staying current on frequently changing insurance products and policies. To manage these challenges, it's important to develop strong communication and problem-solving skills, make effective use of internal knowledge bases, and actively participate in ongoing training sessions. Team leads and supervisors are typically available to offer guidance, and most centers foster a collaborative environment where team members support one another during busy periods or complex cases.

What does a Farmers Insurance Call Center representative do?

A Farmers Insurance Call Center representative assists customers by answering questions about insurance policies, processing claims, providing quotes, and resolving issues related to billing or coverage. They serve as the main point of contact between customers and the company, ensuring that clients receive timely and accurate information. Representatives are trained to handle a variety of insurance products, including auto, home, and life insurance, and often work in a fast-paced environment that requires strong communication and problem-solving skills.
More about Farmers Insurance Call Center jobs
What cities are hiring for Farmers Insurance Call Center jobs? Cities with the most Farmers Insurance Call Center job openings:
What states have the most Farmers Insurance Call Center jobs? States with the most job openings for Farmers Insurance Call Center jobs include:
What job categories do people searching Farmers Insurance Call Center jobs look for? The top searched job categories for Farmers Insurance Call Center jobs are:
Farmers Insurance Call Center jobs near you
Infographic showing various Farmers Insurance Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Insurance Call Center Supervisor

Insurance Call Center Supervisor

AAA Club Alliance, Inc.

Wilmington, DE • On-site

$46K - $87K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

AAA Club Alliance rating

7.1

Company rating: 7.1 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

229th of 281 rated insurance

Job description

AAA Club Alliance is seeking a Supervisor to join our dynamic Insurance Call Center Sales Team! The Supervisor would be responsible for the daily operation of the sales center in the Insurance Service Center; maintain the production of insurance sales while helping to foster a team environment and a high level of member satisfaction.
What we can offer you:
  • The starting base compensation for this position is $46,988 to $87,875 salary. For candidates located in New Jersey, the salary range is $58,043 to $87,875. Actual pay will be based on factors such as applicant experience and geographic location.
  • Eligible for Annual Merit Increase and Bonus
  • Paid Time Off (almost 4 weeks the first year)
  • 8 Paid Holidays
  • 401(k) plan with employer match up to 7%
  • Medical, Dental, Vision and Prescription coverage
  • FREE AAA membership (inclusive of product & service discounts)
  • FREE Life Insurance and so much more!

The primary duties of the Insurance Call Center Supervisor are:
  • Lead sales associates by practicing influential supervisory techniques and fostering a Shared Values working environment.
  • Act as technical advisor for sales associates by being knowledgeable of all products and processes as well as available resources.
  • Check phone system at the start of the day and then throughout the day to assure sales associates are available and receiving calls.
  • Provide coaching and counseling to associates with professionalism.
  • Prepare monthly reports of the department's activity and sales statistics for management.
  • Manage staffing needs, including hiring, supervising, training and reviewing Sales Associates.
  • Handle all time accounting and scheduling of sales associates.
  • Assist in monitoring the sales department's performance results vs. plan.
  • Develop sales associate action plans
  • Handle escalated customer issues that are more complex than can be handled by a sales associate.

Minimum Qualifications:
  • The assigned schedule for this position will be: Monday through Wednesday and Friday from 9:30AM to 5:30PM EST, and Thursday from 12:45PM to 9:00PM EST.
  • Associate's degree in Business or related field or equivalent.
  • 5+ years of experience working in the insurance sales field including one year of supervisory experience.
  • An active Personal Lines or Property & Casualty License.
  • Excellent oral and written communication skills.
  • Desktop computing skills including use of standard business application software (e.g., Microsoft Word, Excel, Power Point, etc.).

#LI-Remote
Full time Associates are offered a comprehensive benefits package that includes:
  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
  • And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Insurance

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