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Farmers Insurance Call Center Jobs (NOW HIRING)

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Call Center Manager

White House, TN · On-site

We specialize in processing insurance claims-from the very first report of a loss (FNOL - First ... Call Center Operations & Team Leadership * Oversee daily call center activities to ensure ...

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How much do farmers insurance call center jobs pay per hour?

As of May 31, 2026, the average hourly pay for farmers insurance call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Farmers Insurance Call Center Representative, and why are they important?

To thrive as a Farmers Insurance Call Center Representative, you need strong communication skills, customer service experience, and knowledge of insurance products, often supported by a high school diploma or equivalent. Familiarity with call center phone systems, CRM software, and sometimes state insurance licenses are typically required. Exceptional problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer inquiries efficiently. These skills ensure customer satisfaction, regulatory compliance, and effective handling of client needs in a fast-paced insurance environment.

What are some common challenges faced by representatives in a Farmers Insurance call center, and how can they be managed?

Representatives in a Farmers Insurance call center often face challenges such as handling high call volumes, managing difficult customer interactions, and staying current on frequently changing insurance products and policies. To manage these challenges, it's important to develop strong communication and problem-solving skills, make effective use of internal knowledge bases, and actively participate in ongoing training sessions. Team leads and supervisors are typically available to offer guidance, and most centers foster a collaborative environment where team members support one another during busy periods or complex cases.

What does a Farmers Insurance Call Center representative do?

A Farmers Insurance Call Center representative assists customers by answering questions about insurance policies, processing claims, providing quotes, and resolving issues related to billing or coverage. They serve as the main point of contact between customers and the company, ensuring that clients receive timely and accurate information. Representatives are trained to handle a variety of insurance products, including auto, home, and life insurance, and often work in a fast-paced environment that requires strong communication and problem-solving skills.

What is the difference between Farmers Insurance Call Center vs Farmers Insurance Claims Representative?

AspectFarmers Insurance Call CenterFarmers Insurance Claims Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; insurance licensing may be required
Work EnvironmentCall center setting, primarily phone-basedField and office work, handling claims directly with customers
Employer & Industry UsageCustomer support for insurance policiesProcessing and settling insurance claims

The Farmers Insurance Call Center primarily handles customer inquiries and support via phone, focusing on policy information and service. In contrast, Farmers Insurance Claims Representatives directly manage insurance claims, often in the field or office, with a focus on claims processing and settlement. Both roles require customer service skills and insurance knowledge but differ in responsibilities and work environment.

More about Farmers Insurance Call Center jobs
What cities are hiring for Farmers Insurance Call Center jobs? Cities with the most Farmers Insurance Call Center job openings:
What states have the most Farmers Insurance Call Center jobs? States with the most job openings for Farmers Insurance Call Center jobs include:
What job categories do people searching Farmers Insurance Call Center jobs look for? The top searched job categories for Farmers Insurance Call Center jobs are:
Farmers Insurance Call Center jobs near you
Infographic showing various Farmers Insurance Call Center job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% Physical job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Insurance Call Center Supervisor

Safepoint MGA, LLC

Metairie, LA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Safepoint MGA, LLC is an admitted P&C carrier seeking experienced insurance professionals to supervise our Customer Service Team in a call center environment. If you're passionate about training, mentoring, and building cohesive teams, we encourage you to apply.
Job Summary
Supervising Customer Service team members in a business unit and call center environment. Develop and lead a team of Customer Service Representatives to ensure the highest level of customer service is provided and that the customer service integrity established by the company is adhered to and enforced.
Duties and responsibilities
  • Directly involved in the recruitment of the Customer Service employees.
  • Create comprehensive training program for newly hired employees.
  • Facilitate training program and job shadowing program.
  • Partner with technology to build efficiency and automation into the work flow.
  • Partner with Marketing to build agent relations.
  • Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.
  • Communicates effectively internally and externally.
  • Other tasks and projects as may be assigned

Essential Functions
  • Ability to communicate clearly verbally and in writing
  • Ability to supervise and provide guidance to Customer Service Representatives and direct reports
  • Ability to obtain and maintain resident licensing through the Louisiana DOI and reciprocal licensing in all 50 states in the continental US
  • Ability to think critically, assess risk, and make informed decisions
  • Ability to commit to attendance schedule on-site

Qualifications
  • 5-7 years of experience in property and casualty insurance.
  • 2-3 years of experience as a Supervisor in a call center environment.
  • LA P&C Individual Producer license, or the ability to obtain a LA P&C Individual Producer license within first 30 days, and ability to obtain reciprocal licenses in all 50 states.
  • Thorough knowledge of the underwriting process and the analytics involved.
  • Excellent communication and organizational skills
  • Advanced computer skills and strong systems knowledge
  • College degree preferred

Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.
Safepoint MGA, LLC does not offer immigration sponsorship or support for this role. This includes serving as the immigration employer of record or providing documentation or assistance for work authorization processes now or in the future, including H-1B, OPT, STEM OPT, CPT, J-1, etc.
Compensation and Benefits
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:
  • Prof. Development and Educational Assistance Programs
  • Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
  • 15 Paid Time-Off Days
  • 3 Discretionary Days
  • 5 Parental Leave Days
  • 5 Jury Duty Days
  • 5 Bereavement Days
  • 8 Company Paid Holidays
  • Health Insurance
  • Dental Insurance
  • Vison Insurance
  • Short and Long Term Disability Insurance (company paid premium)
  • Flexible Spending Accounts with Company Contribution
  • Health Savings Accounts with Company Contribution
  • Employee Life and AD&D Insurance
  • Dependent Life and AD&D Insurance
  • Company paid AAA Membership
  • Company paid Identity Theft Protection
  • Other Ancillary Insurance Benefit Programs
  • And more...

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.

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