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Farmers Insurance Call Center information

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$26

How much do farmers insurance call center jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for farmers insurance call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Farmers Insurance Call Center vs Farmers Insurance Claims Representative?

AspectFarmers Insurance Call CenterFarmers Insurance Claims Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; insurance licensing may be required
Work EnvironmentCall center setting, primarily phone-basedField and office work, handling claims directly with customers
Employer & Industry UsageCustomer support for insurance policiesProcessing and settling insurance claims

The Farmers Insurance Call Center primarily handles customer inquiries and support via phone, focusing on policy information and service. In contrast, Farmers Insurance Claims Representatives directly manage insurance claims, often in the field or office, with a focus on claims processing and settlement. Both roles require customer service skills and insurance knowledge but differ in responsibilities and work environment.

What are the key skills and qualifications needed to thrive as a Farmers Insurance Call Center Representative, and why are they important?

To thrive as a Farmers Insurance Call Center Representative, you need strong communication skills, customer service experience, and knowledge of insurance products, often supported by a high school diploma or equivalent. Familiarity with call center phone systems, CRM software, and sometimes state insurance licenses are typically required. Exceptional problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer inquiries efficiently. These skills ensure customer satisfaction, regulatory compliance, and effective handling of client needs in a fast-paced insurance environment.

What are some common challenges faced by representatives in a Farmers Insurance call center, and how can they be managed?

Representatives in a Farmers Insurance call center often face challenges such as handling high call volumes, managing difficult customer interactions, and staying current on frequently changing insurance products and policies. To manage these challenges, it's important to develop strong communication and problem-solving skills, make effective use of internal knowledge bases, and actively participate in ongoing training sessions. Team leads and supervisors are typically available to offer guidance, and most centers foster a collaborative environment where team members support one another during busy periods or complex cases.

What does a Farmers Insurance Call Center representative do?

A Farmers Insurance Call Center representative assists customers by answering questions about insurance policies, processing claims, providing quotes, and resolving issues related to billing or coverage. They serve as the main point of contact between customers and the company, ensuring that clients receive timely and accurate information. Representatives are trained to handle a variety of insurance products, including auto, home, and life insurance, and often work in a fast-paced environment that requires strong communication and problem-solving skills.
More about Farmers Insurance Call Center jobs
What cities are hiring for Farmers Insurance Call Center jobs? Cities with the most Farmers Insurance Call Center job openings:
What states have the most Farmers Insurance Call Center jobs? States with the most job openings for Farmers Insurance Call Center jobs include:
What job categories do people searching Farmers Insurance Call Center jobs look for? The top searched job categories for Farmers Insurance Call Center jobs are:
Farmers Insurance Call Center jobs near you
Infographic showing various Farmers Insurance Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Insurance Sales Representative

Insurance Sales Representative

StaffMyAgency LLC

Grand Rapids, MI • On-site

$100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Join Farmers Insurance
Are you a driven sales professional looking for a career with unlimited earning potential and growth opportunities? Farmers Insurance is hiring Inbound Sales Consultants to join our upcoming training classes. In this role, you'll help customers find the right insurance solutions while building a rewarding career with one of the nation's leading insurance organizations.
What We Offer
  • Guaranteed base salary starting at $40,000+
  • Uncapped monthly performance incentives
  • Top Performers make $100,000+ (base plus performance incentives)
  • Comprehensive paid training program
  • Licensing sponsorship and support
  • Career advancement opportunities
  • Hybrid work environment
  • Full benefits package
  • 401(k) with company benefits
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • Medical, Dental & Vision Insurance
  • Life Insurance
  • HSA & FSA Plans
What You'll Do
  • Answer inbound calls from prospective customers
  • Quote and sell Farmers insurance products
  • Identify customer needs and recommend coverage solutions
  • Cross-sell and upsell additional insurance products
  • Build customer relationships through exceptional service
  • Navigate multiple computer systems while assisting customers
  • Meet and exceed sales goals and performance metrics
What We're Looking For
Required
  • Minimum 1 year of sales experience
  • Proven ability to meet sales goals and performance metrics
  • Strong communication and customer service skills
  • Comfortable working in a fast-paced environment
  • Strong computer and technology skills
  • High School Diploma or GED
Preferred
  • Call center sales experience
  • Insurance sales experience
  • Active Property & Casualty or Personal Lines License
  • College degree
Licensing
  • No insurance license? No problem.
  • Farmers will sponsor and train qualified candidates to obtain a Property & Casualty License. Licensing must be completed within 90 days of hire.
Hybrid & Remote Work Options
This position is based in Grand Rapids, Michigan.
Office Location:
5665 North Kraft Lake Drive
Grand Rapids, MI 49512
  • Employees within 50 miles of the office will work a hybrid schedule:
  • 3 days in office
  • Up to 2 days remote
  • Candidates residing in Eastern Time Zone states with an active P&C or Personal Lines License may be considered for fully remote opportunities.
Work Schedule
  • This position requires flexibility to support customer needs.
Operating Hours:
  • Monday-Friday: 8:00 AM - 10:30 PM EST
  • Saturday: 10:00 AM - 5:30 PM EST
Schedule Requirements:
  • Full-time (40 hours/week)
  • Five 8-hour shifts per week
  • Some evenings required
  • Saturday rotation (approximately once per month)
  • Some holidays required
Training Schedule
  • Monday-Friday
  • 8:30 AM - 5:00 PM EST
  • Paid training provided
Compensation
Base Salary: Starting at $40,000+ annually
Additional Earnings:
  • Average performers earn $27,300+ in annual incentives
  • Top performers earn $75,000+ in annual incentives
Experienced Insurance Professionals:
  • Candidates with 3+ years of licensed insurance sales and call center experience may qualify for Senior or Lead Sales Consultant positions with starting base salaries of $50,000+.
Why Farmers?
At Farmers, we're committed to helping customers protect what matters most while providing employees with meaningful careers, professional development, and opportunities for advancement.

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