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Farmers Insurance Call Center Jobs (NOW HIRING)

Global Channel Management

Call Center

Helena, MT

$15.25 - $19/hr

Call Center Helena, MT, United States $ 14.00 - 15.00 (US Dollar) Call center needs 1 year medical insurance or medical office experience Call center requires: * MS Office * 10-key by touch ...

Baystate Health

Call Center Representative

Holyoke, MA · On-site +1

$15.75 - $19.75/hr

Farm share memberships * 403b retirement company match & annual company contribution increase based ... Life insurance * Reimbursement for a variety of wellbeing activities, included but limited to gym ...

Baystate Health

Call Center Representative

Holyoke, MA · On-site

$15.75 - $19.75/hr

Farm Share Memberships * 403b retirement company match & annual company contribution increase based ... Life insurance * Reimbursement for a variety of wellbeing activities, included but limited to gym ...

Baystate Health

Call Center Representative

Holyoke, MA · On-site +1

$15.75 - $19.75/hr

Farm Share Memberships * 403b retirement company match & annual company contribution increase based ... Life insurance * Reimbursement for a variety of wellbeing activities, included but limited to gym ...

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Farmers Insurance Call Center information

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How much do farmers insurance call center jobs pay per hour?

As of May 31, 2026, the average hourly pay for farmers insurance call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Farmers Insurance Call Center Representative, and why are they important?

To thrive as a Farmers Insurance Call Center Representative, you need strong communication skills, customer service experience, and knowledge of insurance products, often supported by a high school diploma or equivalent. Familiarity with call center phone systems, CRM software, and sometimes state insurance licenses are typically required. Exceptional problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer inquiries efficiently. These skills ensure customer satisfaction, regulatory compliance, and effective handling of client needs in a fast-paced insurance environment.

What are some common challenges faced by representatives in a Farmers Insurance call center, and how can they be managed?

Representatives in a Farmers Insurance call center often face challenges such as handling high call volumes, managing difficult customer interactions, and staying current on frequently changing insurance products and policies. To manage these challenges, it's important to develop strong communication and problem-solving skills, make effective use of internal knowledge bases, and actively participate in ongoing training sessions. Team leads and supervisors are typically available to offer guidance, and most centers foster a collaborative environment where team members support one another during busy periods or complex cases.

What does a Farmers Insurance Call Center representative do?

A Farmers Insurance Call Center representative assists customers by answering questions about insurance policies, processing claims, providing quotes, and resolving issues related to billing or coverage. They serve as the main point of contact between customers and the company, ensuring that clients receive timely and accurate information. Representatives are trained to handle a variety of insurance products, including auto, home, and life insurance, and often work in a fast-paced environment that requires strong communication and problem-solving skills.

What is the difference between Farmers Insurance Call Center vs Farmers Insurance Claims Representative?

AspectFarmers Insurance Call CenterFarmers Insurance Claims Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; insurance licensing may be required
Work EnvironmentCall center setting, primarily phone-basedField and office work, handling claims directly with customers
Employer & Industry UsageCustomer support for insurance policiesProcessing and settling insurance claims

The Farmers Insurance Call Center primarily handles customer inquiries and support via phone, focusing on policy information and service. In contrast, Farmers Insurance Claims Representatives directly manage insurance claims, often in the field or office, with a focus on claims processing and settlement. Both roles require customer service skills and insurance knowledge but differ in responsibilities and work environment.

More about Farmers Insurance Call Center jobs
What cities are hiring for Farmers Insurance Call Center jobs? Cities with the most Farmers Insurance Call Center job openings:
What states have the most Farmers Insurance Call Center jobs? States with the most job openings for Farmers Insurance Call Center jobs include:
What job categories do people searching Farmers Insurance Call Center jobs look for? The top searched job categories for Farmers Insurance Call Center jobs are:
Farmers Insurance Call Center jobs near you
Infographic showing various Farmers Insurance Call Center job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% Physical job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Farmers Insurance Sales

Patricia Barajas Farmers Insurance Agency, LLC

Fort Worth, TX • On-site

$40K - $60K/yr

Full-time

PTO

Posted 3 days ago

Job description

Are you looking to grow? So are we! Patricia Barajas Farmers Insurance Agency, LLC in Arlington, Texas, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Sales Representative. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Appreciation lunches

Team Building Events

Monthly commission opportunities

Paid holidays

Business casual attire

Sales leads provided

Daily huddles

Sales Incentives

Collaborate work environment

Mentorship

Training software

Home/work life balance


Responsibilities
  • Meet new business production goals and objectives as established.
  • Develop insurance quotes, make sales presentations, and close sales.
  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Return all phone messages promptly.
  • Maintain knowledge of new products and services.
  • Prospecting and generating new business through leads & referral sources.
  • Generating insurance quotes.
  • Call prospective customers by operating VOIP telephones, automatic dialing systems, and other internet technologies.

Requirements
  • A property & casualty license is preferred. Willing to train. Licensing assistance available.
  • Strong communication skills, both oral and written.
  • Driven and goal-oriented individual.
  • Strong communication and negotiation skills.
  • Bilingual, fluent in both English and Spanish is beneficial.
  • Enthusiasm, optimism, and a willingness to see the good in every situation.
  • Commitment to excellence, willingness to work hard, and willingness to go the extra mile.
  • Ability to take initiative, be proactive, and think outside the box.
  • Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.