Customer Service Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES

- NOT A CALL CENTER

• Develop a professional relationship with customer accounts

• Communicate with customers, sales representatives, distributors and production manager with any order updates

• Process quotations, purchases orders and other related information for order entry, and process customer’s claims

• Prepare and enter technical drawings, recommend potential products and services to customers

• Analyze customers’ needs and collaborate with management to develop customer accounts

• This list is not intended to be all-inclusive. Employees may perform other related duties as assigned.

Qualifications and requirements

• Must be at least 18 years of age

• Bachelor’s degree is preferred, but will consider a combination of education and experience in lieu of degree

• Experience in a manufacturing environment preferred

• Technical aptitude is a plus

• Strong computer skills and advanced working knowledge of MS Office

• Must be able to effectively and professionally communicate with customers, sales representatives, other team members, and distributors while maintaining a positive attitude

• Must be detail oriented and well organized
• THIS IS NOT A CALL CENTER

Experience

• 2+ years’ experience with the above criteria

physical requirements

• Must have the ability to sit at a desk using a computer for 8 or more hours per day; stand, kneel, walk and bend as required throughout the work day to accomplish various tasks

• Must be able to lift, pull, push or carry various types of light weight files or tools (approximately 1-10 pounds) and process accordingly.

• Benefits: Health insurance, vision insurance, dental insurance, vacation, 9 paid holidays 401k, temperature controlled work area, on site cafe , referral program, attendance bonus program and more.

Natoli Engineering is an EOE