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Call Answering Jobs (NOW HIRING)

Elevate ENT Partners

Otolaryngologist

Jacksonville, FL

$292K - $324K/yr

No trauma call or airway management call * Answering service available as front line for patient calls * Low volume, emergencies only call Compensation * Partnership-track with No buy-in required

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Call Answering information

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$25

How much do call answering jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call answering in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is call answering?

Call answering is a service where professionals handle incoming phone calls on behalf of a business or individual. This can include taking messages, transferring calls, providing information, or scheduling appointments. Call answering services are commonly used by companies that want to ensure they never miss a call, even outside of regular business hours. These services help improve customer service and allow businesses to focus on their core tasks while ensuring that all calls are answered promptly and professionally.

What are some common challenges faced by professionals in call answering roles and how can they be effectively managed?

Professionals in call answering roles often encounter high call volumes, difficult or upset callers, and the need to multitask while maintaining a positive and professional demeanor. Managing these challenges involves developing strong communication and active listening skills, staying organized, and using call management software efficiently. Regular training and support from supervisors or team leads can also help staff handle stressful situations and provide excellent customer service.

What are the key skills and qualifications needed to thrive as a call answering agent, and why are they important?

To thrive as a Call Answering Agent, you need strong verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call center platforms is typically required. Patience, professionalism, and problem-solving skills help agents handle a wide variety of caller needs and challenging situations. These competencies are crucial for delivering excellent customer service, maintaining company reputation, and ensuring efficient call resolution.

What is the difference between Call Answering vs Customer Service Representative?

AspectCall AnsweringCustomer Service Representative
Primary RoleAnswering and routing incoming calls for businessesAssisting customers with inquiries, complaints, and support via multiple channels
Work EnvironmentCall centers, remote, or office settingsOffice, retail, or remote customer support centers
Required SkillsExcellent communication, active listening, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, some call center trainingCustomer service certifications optional but beneficial

While both roles involve communication with customers, Call Answering primarily focuses on managing incoming calls and routing them appropriately, often with minimal customer interaction beyond call handling. Customer Service Representatives engage more deeply with customer issues, providing solutions and support across multiple channels. Understanding these differences helps in choosing the right career path or service for your needs.

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What states have the most Call Answering jobs?

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Call Answering jobs near you
Infographic showing various Call Answering job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Gastroenterologist

New Hyde Park, NY • On-site

BECA Staffing Solutions LLC
See more jobs at BECA Staffing Solutions LLCexternal

$424K/yr

Other

Re-posted 12 days ago

Job description

GI Opportunity

Looking for multiple permanent GIs to work at clinics throughout Nassau County, Queens and Suffolk County. General GI needed. Open to advanced procedures (ERCPs welcome, but not necessary). Currently a 20 physician group. These positions have no call but every 14 weeks you are assigned to phone call answering. There is no hospital call.

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