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Call Answering Jobs in Arizona (NOW HIRING)

Honorhealth

Dispatch Operator First Shift

Phoenix, AZ · On-site

Call answering and radio dispatching experience - Preferred * Other Hospital operator and/or security dispatching experience - Preferred Licenses and Certifications We're all in for your career.

C2 Tactical

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent Answer incoming calls for multiple businesses in a small call center environment ... Answering Incoming Calls (80%) Answer all incoming calls for multiple business locations and triage ...

C2 Tactical

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.75/hr

Responsibilities and Duties Answering Incoming Calls (80%) Answer all incoming calls for multiple ... Previous call center experience preferred * Firearms knowledge a plus * Sitting at a desk for long ...

Priority OnDemand

Call Taker

Phoenix, AZ · On-site

Call Taker Under the direction of the Dispatch Supervisor, a Call Taker will be the first point of ... Responds to all calls for service promptly and accurately answering incoming phone calls for ...

MARICOPA AMBULANCE LLC

Call Taker

Phoenix, AZ · On-site

Call takers will operate telephone and computer equipment to intake transportation requests. In ... Responds to all calls for service promptly and accurately answering incoming phone calls for ...

PRIORITY ONDEMAND

Call Taker

Phoenix, AZ · On-site

Call takers will operate telephone and computer equipment to intake transportation requests. In ... Responds to all calls for service promptly and accurately answering incoming phone calls for ...

LHH US

Call Center Representative

Phoenix, AZ · Hybrid

$18/hr

Call Center Representative LHH Recruitment Solutions is partnering with a company in North Phoenix ... Handle a high volume of inbound and outbound customer calls. * Assist customers by answering ...

New

LHH US

Call Center Representative

Phoenix, AZ · Hybrid

$18/hr

Call Center Representative LHH Recruitment Solutions is partnering with a company in North Phoenix ... Handle a high volume of inbound and outbound customer calls. * Assist customers by answering ...

New

Cask & Schooner

Call Center Representative

Phoenix, AZ · On-site

$16 - $19.75/hr

The individual in this role is be responsible for answering all incoming calls and emails, fielding ... Collaborate with call center team members, sales team members, and other company departments to ...

Cask & Schooner

Call Center Representative

Phoenix, AZ · On-site

$16 - $19.75/hr

The individual in this role is be responsible for answering all incoming calls and emails, fielding ... Collaborate with call center team members, sales team members, and other company departments to ...

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Call Answering information

See Arizona salary details

$10

$16

$23

How much do call answering jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for call answering in Arizona is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is call answering?

Call answering is a service where professionals handle incoming phone calls on behalf of a business or individual. This can include taking messages, transferring calls, providing information, or scheduling appointments. Call answering services are commonly used by companies that want to ensure they never miss a call, even outside of regular business hours. These services help improve customer service and allow businesses to focus on their core tasks while ensuring that all calls are answered promptly and professionally.

What are some common challenges faced by professionals in call answering roles and how can they be effectively managed?

Professionals in call answering roles often encounter high call volumes, difficult or upset callers, and the need to multitask while maintaining a positive and professional demeanor. Managing these challenges involves developing strong communication and active listening skills, staying organized, and using call management software efficiently. Regular training and support from supervisors or team leads can also help staff handle stressful situations and provide excellent customer service.

What are the key skills and qualifications needed to thrive as a call answering agent, and why are they important?

To thrive as a Call Answering Agent, you need strong verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call center platforms is typically required. Patience, professionalism, and problem-solving skills help agents handle a wide variety of caller needs and challenging situations. These competencies are crucial for delivering excellent customer service, maintaining company reputation, and ensuring efficient call resolution.

What is the difference between Call Answering vs Customer Service Representative?

AspectCall AnsweringCustomer Service Representative
Primary RoleAnswering and routing incoming calls for businessesAssisting customers with inquiries, complaints, and support via multiple channels
Work EnvironmentCall centers, remote, or office settingsOffice, retail, or remote customer support centers
Required SkillsExcellent communication, active listening, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, some call center trainingCustomer service certifications optional but beneficial

While both roles involve communication with customers, Call Answering primarily focuses on managing incoming calls and routing them appropriately, often with minimal customer interaction beyond call handling. Customer Service Representatives engage more deeply with customer issues, providing solutions and support across multiple channels. Understanding these differences helps in choosing the right career path or service for your needs.

What are popular job titles related to Call Answering jobs in Arizona?

For Call Answering jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Call Answering jobs in Arizona look for?

The top searched job categories for Call Answering jobs in Arizona are:

Call Answering jobs near you
Infographic showing various Call Answering job openings in Arizona as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 13% Part Time, 2% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,719 per year, or $16.7 per hour.

Dispatch Operator - Second Shift

Phoenix, AZ

Honorhealth
Health Care and Social Assistance • 10K+ employees

7.8

Company rating: 7.8 out of 10

Based on 210 frontline employees who took The Breakroom Quiz

133rd of 896 rated healthcare providers

Great coworkers

People enjoy working here

Good employer

Learn more about Honorhealthexternal

Full-time

Re-posted 29 days ago

Job description

Primary City/State:

Various Locations - Phoenix, AZ

Category:

Administrative Support

Shift:

Evening

Department:

Central Communications

Varied Hours/Varied Days

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call.

ESSENTIAL FUNCTIONS
  • Keeps customer service as first priority in all interactions
  • Answers and responds to internal, external and security dispatch call traffic
  • Interacts with multiple software platforms to problem solve and serve callers needs
  • Provides numbers, resources and/or information to callers of all types
  • Completes documentation for all calls and service lines supported
  • Alert and activates resources to emergency codes, security issues including staff and patient needs
  • Covers the Customer Navigation Center's phones after hours, nights, weekends and holidays
  • Activates mass notification calls, paging on-call resources and locates other as needed assets
  • Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc.
  • Maintains documentation for security tasks, deploys them to calls and tracks their movement
  • Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)
  • Assists in training and precepting new staff
  • Helps maintain department resources, service books, downtime resources and flip charts

EDUCATION
  • High School Diploma or GED Required
  • Associates Preferred

EXPERIENCE
  • Call answering and radio dispatching experience Preferred
  • Hospital operator and/or security dispatching experience Preferred

LICENSE AND CERTIFICATIONS

We're all in for your career.

HonorHealth logo

About HonorHealth

Sourced by ZipRecruiter

HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation, and community services with approximately 13,100 team members, 3,500 affiliated providers and nearly 700 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth's mission is to improve the health and well-being of those we serve.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Scottsdale, AZ, US

Year founded

2014

View All HonorHealth Jobs

What HonorHealth employees say

Pay

Benefits

Hours and flexibility

Workplace

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