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Call Answering Jobs in Michigan (NOW HIRING)

Veterinary United

Call Center Representative

New Baltimore, MI · On-site

$14.50 - $18.25/hr

Veterinary United Call Center Representative Are you passionate about animals and ready to start a ... The ideal candidate will assist customers by answering questions, resolving complaints, providing ...

Great Lakes Bay

Call Center Operator

Saginaw, MI · On-site

Responsible for following Call Center procedures and protocols. * Serves as liaison between the ... Typing, filing, computer, telephone etiquette and answering skills. Critical thinking skills ...

Pinnacle GI Partners

Call Center Agent

Rochester Hills, MI · On-site

$13.75 - $18.25/hr

Call Center Receptionist Pinnacle GI Partners values the satisfaction of our employees as the ... Responsible for answering phone, scheduling procedures and office visits, informing patients ...

New

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

The Call Center Specialist will act as a liaison for all customers and be knowledgeable in ... answering the phone to schedule procedures, tests or other services accurately and timely. 3. ...

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

The Call Center Specialist will act as a liaison for all customers and be knowledgeable in ... answering the phone to schedule procedures, tests or other services accurately and timely. 3. ...

Pinnacle GI Partners

Call Center Agent

Rochester, MI

$13.75 - $18.25/hr

We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call ... Responsibilities: • Responsible for answering phone, scheduling procedures and office visits ...

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Call Answering information

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$9

$15

$21

How much do call answering jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call answering in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is call answering?

Call answering is a service where professionals handle incoming phone calls on behalf of a business or individual. This can include taking messages, transferring calls, providing information, or scheduling appointments. Call answering services are commonly used by companies that want to ensure they never miss a call, even outside of regular business hours. These services help improve customer service and allow businesses to focus on their core tasks while ensuring that all calls are answered promptly and professionally.

What are some common challenges faced by professionals in call answering roles and how can they be effectively managed?

Professionals in call answering roles often encounter high call volumes, difficult or upset callers, and the need to multitask while maintaining a positive and professional demeanor. Managing these challenges involves developing strong communication and active listening skills, staying organized, and using call management software efficiently. Regular training and support from supervisors or team leads can also help staff handle stressful situations and provide excellent customer service.

What are the key skills and qualifications needed to thrive as a call answering agent, and why are they important?

To thrive as a Call Answering Agent, you need strong verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call center platforms is typically required. Patience, professionalism, and problem-solving skills help agents handle a wide variety of caller needs and challenging situations. These competencies are crucial for delivering excellent customer service, maintaining company reputation, and ensuring efficient call resolution.

What is the difference between Call Answering vs Customer Service Representative?

AspectCall AnsweringCustomer Service Representative
Primary RoleAnswering and routing incoming calls for businessesAssisting customers with inquiries, complaints, and support via multiple channels
Work EnvironmentCall centers, remote, or office settingsOffice, retail, or remote customer support centers
Required SkillsExcellent communication, active listening, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, some call center trainingCustomer service certifications optional but beneficial

While both roles involve communication with customers, Call Answering primarily focuses on managing incoming calls and routing them appropriately, often with minimal customer interaction beyond call handling. Customer Service Representatives engage more deeply with customer issues, providing solutions and support across multiple channels. Understanding these differences helps in choosing the right career path or service for your needs.

What are popular job titles related to Call Answering jobs in Michigan?

For Call Answering jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Call Answering jobs in Michigan look for?

The top searched job categories for Call Answering jobs in Michigan are:

Call Answering jobs near you
Infographic showing various Call Answering job openings in Michigan as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 14% Part Time, 1% Temporary, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

2nd Shift Bilingual (English/Spanish) Call Center Agent

Ambs Call Center

Jackson, MI • On-site

$20.95/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

ABOUT THE CALL CENTER AGENT POSITION
Do you like helping others? If so, this job might be for you!
We're a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers.
We run 24/7 and help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world.
On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. As an Ambs Call Center Agent, you'll be helping people from all walks of life across a variety of industries - with a friendly and helpful voice.
Why Work At Ambs Call Center? Click to learn more
COMPENSATION
  • Progressive compensation based on skill development. Earn up to $20.95 per hour

ADDITIONAL PAY & BENEFITS
Attendance Bonus
  • $3.25 per hour for every hour worked during the pay period. Call Center Agents without any attendance violations (including absences, being tardy, and being out of rotation) during a given pay period will earn the attendance bonus.

Dispatcher Differential
  • $1.50 per hour differential for becoming a dispatcher.

Spanish Bi-Lingual Differential
  • $1.00 per hour. Are you fluent in Spanish and English? Earn a $1 per hour differential once you have graduated training and are handling all calls.

Multiple opportunities for growth!
  • Like mentoring others? Become a trainer and earn up to $24.75 per hour. Lead the team as a Supervisor and you can earn up to $27.45 per hour.

BENEFITS
  • Competitive compensation
  • Health Insurance
  • Employer provided Life Insurance
  • Voluntary Vision & Dental
  • Smart Dollar Financial Wellness Program
  • Retirement plan with company match contribution up to 3%
  • Paid lunch and breaks
  • Paid birthday benefit after 12 months of Ambs employment
  • 1 Floating Holiday after 12 months of Ambs employment
  • Hours worked on holidays are paid at time and a half
  • Overtime available
  • 40-hour bonus pay for 1-year perfect attendance
  • Earned sick Time

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS
  • High School Diploma or equivalent required
  • Typing skills of 25 wpm
  • Customer service experience preferred
  • Excellent interpersonal, verbal, and written communication skills
  • Strong basic computer skills
  • Ability to multi-task
  • Ability to make sound decisions under pressure
  • Ability to deal with difficult situations and people
  • Ability to work well in both a team environment and independently
  • A strong attention to detail
  • Requires primarily sitting at a desk for extended periods

FULL-TIME EMPLOYEES
  • 40+ hours per week
  • Mandatory weekends and holidays

EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.

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