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Call Center Answering Service Jobs (NOW HIRING)

Longwood Collective

Answering Service Operator

Boston, MA · On-site

$20 - $22/hr

Position Overview We are currently hiring for Full-Time, Answering Service Operators! In this role ... The MASCO Services Call Center is a rewarding but challenging work environment where you can make a ...

NESCO Inc

Call Center Representative

Tucson, AZ · On-site

$15.50 - $19.25/hr

Answering service: 1 year Skills/Qualifications: Excellent Customer Service Position is answering ... call center or similar experience required After 90 days for those who qualify candidate can work ...

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How much do call center answering service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call center answering service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a call center answering service?

A call center answering service is a company or team that handles incoming phone calls on behalf of other businesses. These services can manage customer inquiries, take messages, provide support, and route calls to the appropriate departments. They help businesses maintain professional communication, especially outside regular business hours or during high call volumes. Using an answering service allows companies to provide 24/7 support and improve customer satisfaction without hiring additional staff.

What are the key skills and qualifications needed to thrive as a call center answering service representative?

To thrive as a Call Center Answering Service Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call scripting tools is often required. Patience, professionalism, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure efficient handling of customer inquiries, enhance customer satisfaction, and maintain a positive company image.

What are some common challenges faced by professionals working in a call center answering service, and how can they be managed?

Professionals in call center answering services often encounter challenges such as handling high call volumes, managing difficult or upset callers, and maintaining accuracy under time pressure. Effective stress management techniques, clear communication skills, and ongoing training can help address these challenges. Many call centers also provide team support and regular feedback to help agents continuously improve their performance and job satisfaction.

What is the difference between Call Center Answering Service vs Customer Service Representative?

AspectCall Center Answering ServiceCustomer Service Representative
CredentialsMinimal; often training providedHigh school diploma; sometimes additional certifications
Work EnvironmentCall centers, remote or on-siteRetail, call centers, offices
Industry UsageCommon in telecommunication, healthcare, and business servicesRetail, tech, finance, and more
Primary RoleAnswering calls, taking messages, basic supportHandling customer inquiries, resolving issues, providing product info

While both roles involve communication with customers, a Call Center Answering Service primarily focuses on answering calls and relaying messages, often with minimal training. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing detailed support. Both roles are essential in customer support but differ in scope and responsibilities.

What cities are hiring for Call Center Answering Service jobs?

Cities with the most Call Center Answering Service job openings:

What states have the most Call Center Answering Service jobs?

States with the most job openings for Call Center Answering Service jobs include:

What are popular job titles related to Call Center Answering Service jobs?

For Call Center Answering Service jobs, the most frequently searched job titles are:

Call Center Answering Service jobs near you
Infographic showing various Call Center Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Call Center Agent

Columbus, OH • On-site

Call Center Agent at Call Management Resources
See more jobs at Call Center Agent at Call Management Resourcesexternal

$11 - $13/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 6 days ago

Job description

CMR Incorporated is an Equal Opportunity as well as an Equal Orientation Employer. Train at our Grandview location and work from home in as little as 3 months. Our 24/7/365 answering service provides great a benefits package, MUCH higher than average pay scale, rapid advancement opportunity and individualized training program.

*Immediate openings for FULL TIME positions (32hrs per week+). *Shifts with immediate start available. *Set schedules so you can plan a personal and social life.

*Medical, Dental, Life, Vision, Short & Long Term Disability insurance available. *Earn up to 5 weeks of vacation. Basic Requirements: Clear English speaking voice with a Minimum of 30wpm typing required.

Open Availability (ability to work any shift) including Holidays. Good Previous Attendance Record (previous employers may be contacted to confirm) Reliable Transportation In addition, these skills will put you ahead of other applicants: Previous Call Center / Answering Service / Customer Service Experience. Spanish Speaking.

Compensation: $11.00 - $13.00 per hour + Payperiod Performance Bonuses (up to $4.00 per hour) Additional Quarterly Bonuses available. What to expect if you meet the initial interview requirements: Each step will be administered with the passing of each previous step. Step #1: Acknowledge that you have met the Basic Requirements and apply accordingly

(This step.) Step #2: Contact our Employment Hotline at 614-265-3595 for an intial telephone interview. Step #3: In House comprehensive skills, grammar, typing test and face to face interview. Please ONLY apply if you meet or exceed our "Basic Requirements".

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