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Call Center Answering Service Jobs (NOW HIRING)

Witt O'Brien's

Answering Service Responder I

Ogden, UT

$41K - $52K/yr

Answering Service Responder - Level I Position Summary Our office needs a reliable and talented ... Represent clients serving as their emergency call center * Dispatch emergency calls to client ...

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How much do call center answering service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call center answering service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center answering service representative?

To thrive as a Call Center Answering Service Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call scripting tools is often required. Patience, professionalism, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure efficient handling of customer inquiries, enhance customer satisfaction, and maintain a positive company image.

What are some common challenges faced by professionals working in a call center answering service, and how can they be managed?

Professionals in call center answering services often encounter challenges such as handling high call volumes, managing difficult or upset callers, and maintaining accuracy under time pressure. Effective stress management techniques, clear communication skills, and ongoing training can help address these challenges. Many call centers also provide team support and regular feedback to help agents continuously improve their performance and job satisfaction.

What is the difference between Call Center Answering Service vs Customer Service Representative?

AspectCall Center Answering ServiceCustomer Service Representative
CredentialsMinimal; often training providedHigh school diploma; sometimes additional certifications
Work EnvironmentCall centers, remote or on-siteRetail, call centers, offices
Industry UsageCommon in telecommunication, healthcare, and business servicesRetail, tech, finance, and more
Primary RoleAnswering calls, taking messages, basic supportHandling customer inquiries, resolving issues, providing product info

While both roles involve communication with customers, a Call Center Answering Service primarily focuses on answering calls and relaying messages, often with minimal training. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing detailed support. Both roles are essential in customer support but differ in scope and responsibilities.

What is a call center answering service?

A call center answering service is a company or team that handles incoming phone calls on behalf of other businesses. These services can manage customer inquiries, take messages, provide support, and route calls to the appropriate departments. They help businesses maintain professional communication, especially outside regular business hours or during high call volumes. Using an answering service allows companies to provide 24/7 support and improve customer satisfaction without hiring additional staff.
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Call Center Answering Service jobs near you
Infographic showing various Call Center Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Bilingual Call Center Agent (English/Spanish) with open availability

Ambs Call Center

Tampa, FL • On-site

$22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

Job description

ABOUT THE CALL CENTER AGENT POSITION


Do you like helping others? If so, this job might be for you!

We're a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers.

We run 24/7 and help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world.

On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. As an Ambs Call Center Agent, you'll be helping people from all walks of life across a variety of industries - with a friendly and helpful voice.



Why Work At Ambs Call Center? Click here to learn more

COMPENSATION

  • Progressive compensation based on skill development. Earn $18.20 up to $22.75 per hour


ADDITIONAL PAY


Attendance Bonus

  • $3.25 per hour for every hour worked during the pay period. Call Center Agent without any attendance violations (including absences, being tardy, and being out of rotation) during a given pay period will earn the attendance bonus.


Dispatcher Differential

  • $1.50 per hour differential for becoming a dispatcher.


Spanish Bi-Lingual Differential

  • $1.30 per hour. Are you fluent in Spanish and English? Earn a $1.30 per hour differential once you have graduated training and are handling all calls.


Multiple opportunities for growth!

  • Like mentoring others? Become a trainer and earn up to $26.60 per hour. Lead the team as a Supervisor and you can earn up to $28.45 per hour.


BENEFITS

  • Competitive compensation
  • Health Insurance
  • Employer provided Life Insurance
  • Voluntary Vision & Dental
  • Smart Dollar Financial Wellness Program
  • Retirement plan with company match contribution up to 3%
  • Paid lunch and breaks
  • Paid birthday benefit after 12 months of Ambs employment
  • 1 Floating Holiday after 12 months of Ambs employment
  • Hours worked on holidays are paid at time and a half
  • Overtime available
  • 80-hour bonus pay for 1-year perfect attendance


QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS


  • High School Diploma or equivalent required

  • Typing skills of 20 wpm

  • Customer service experience preferred

  • Excellent interpersonal, verbal, and written communication skills

  • Strong basic computer skills

  • Ability to multi-task

  • Ability to make sound decisions under pressure

  • Ability to deal with difficult situations and people

  • Ability to work well in both a team environment and independently

  • A strong attention to detail

  • Requires primarily sitting at a desk for extended periods
  • Earned Sick Time

FULL-TIME EMPLOYEES

  • 40+ hours per week
  • Mandatory weekends and holidays

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.

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